1. Wickham Market Medical Centre Patient Survey Results March 2012

2. Wickham Market Medical Centre Introduction 230 patients took part in our Surgery questionnaire. This gave them the opportunity to comment on and rate the service which Wickham Market Medical Centre provide. 230 patients took part in our Surgery questionnaire. This gave them the opportunity to comment on and rate the service which Wickham Market Medical Centre provide. You will find the results of the survey to follow and any actions we have taken as a result to improve our service to patients. You will find the results of the survey to follow and any actions we have taken as a result to improve our service to patients. Thank you to the patients who took part. Thank you to the patients who took part.

3. Wickham Market Medical Centre Patient Survey

4. Wickham Market Medical Centre Patient Survey

5. Wickham Market Medical Centre Patient Survey Rendlesham Surgery As the majority of the patients that completed the survey usually attend the Wickham Market Surgery, it has been agreed that the survey carried out in 2012 will also be actioned/based at the Rendlesham Surgery As the majority of the patients that completed the survey usually attend the Wickham Market Surgery, it has been agreed that the survey carried out in 2012 will also be actioned/based at the Rendlesham Surgery

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7. Wickham Market Medical Centre Patient Survey

8. Wickham Market Medical Centre Patient Survey

9. Wickham Market Medical Centre Patient Survey

10. Wickham Market Medical Centre Patient Survey

11. Wickham Market Medical Centre Patient Survey

12. Wickham Market Medical Centre Patient Survey Extended Hours Extended Hours Tuesday Evening at Wickham Market 6.30pm to 8.00pm Tuesday Evening at Wickham Market 6.30pm to 8.00pm Saturday Morning at Wickham Market 8.30am to 11.45pm Saturday Morning at Wickham Market 8.30am to 11.45pm One Saturday a month is offered at the Rendlesham Surgery One Saturday a month is offered at the Rendlesham Surgery Extended hours appointments are for pre booked appointments only Extended hours appointments are for pre booked appointments only

13. Wickham Market Medical Centre Additional Hours Requested Additional Hours Requested at Rendlesham Surgery Extra GP session at Rendlesham every other Friday Extra GP session at Rendlesham every other Friday Rendlesham Surgery is open until 6.30pm on Mondays and Thursdays. Rendlesham Surgery is open until 6.30pm on Mondays and Thursdays. Prescribing pharmacist will be available at Acer Road Pharmacy, Rendlesham in the near future to deal with minor ailments etc Prescribing pharmacist will be available at Acer Road Pharmacy, Rendlesham in the near future to deal with minor ailments etc

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15. Wickham Market Medical Centre Patient Survey

16. Wickham Market Medical Centre Patient Survey

17. Wickham Market Medical Centre Patient Survey

18. Wickham Market Medical Centre Patient Survey Action re GP Waiting Times GP’s reviewing how their surgeries are set up GP’s reviewing how their surgeries are set up Inserting catch up slots Inserting catch up slots Emergency clinic introduced with effect from April 2012 Emergency clinic introduced with effect from April 2012

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20. Wickham Market Medical Centre Patient Survey

21. Wickham Market Medical Centre Patient Survey

22. Wickham Market Medical Centre Patient Survey More advertising required to inform patients of the various methods of booking appointments Advertise on website Advertise on website Advertise in the newsletter Advertise in the newsletter Advertise on posters in the waiting room etc Advertise on posters in the waiting room etc

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24. Wickham Market Medical Centre Patient Survey

25. Wickham Market Medical Centre Patient Survey Telephone Appointments with GP and Nurse More advertising required to inform patients that these appointments are available Advertise on website Advertise on website Advertise in the newsletter Advertise in the newsletter Advertise on posters in the waiting room etc Advertise on posters in the waiting room etc

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27. Wickham Market Medical Centre Patient Survey The Dispensary team have seen a number of changes over the past twelve months The Dispensary team have seen a number of changes over the past twelve months New pharmacy opened at Rendlesham New pharmacy opened at Rendlesham Acer Road Pharmacy open from 8.30am to 5.30pm each day and 6.30pm on Monday and Thursday Acer Road Pharmacy open from 8.30am to 5.30pm each day and 6.30pm on Monday and Thursday

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29. Wickham Market Medical Centre Patient Group Services patients would like Services patients would like available at the practice available at the practice Well Man/Woman Clinics Well Man/Woman Clinics Podiatry Podiatry Dietary/Slimming advise Dietary/Slimming advise Accupuncture Accupuncture Mental Health Clinic Mental Health Clinic

30. Wickham Market Medical Centre Patient Survey Actions re New Service Requests Actions re New Service Requests Some of the services requested such as Well Man/Woman clinics are already being delivered at the practice but patients not aware Some of the services requested such as Well Man/Woman clinics are already being delivered at the practice but patients not aware More advertising is required to ensure that patients are aware of the services available to patients at the practice More advertising is required to ensure that patients are aware of the services available to patients at the practice Advertise on website Advertise on website Advertise in the newsletter/patient leaflet Advertise in the newsletter/patient leaflet Advertise on posters in the waiting room etc Advertise on posters in the waiting room etc

31. Wickham Market Medical Centre Patient Survey Comments received from Patients ‘Always found that the practice staff and Doctors have provided a very good service, excellent in fact’ ‘Always found that the practice staff and Doctors have provided a very good service, excellent in fact’ ‘Overall very pleased with all the service’ ‘Overall very pleased with all the service’ ‘Customer service could be better in some areas’ ‘Customer service could be better in some areas’ ‘Reception staff very helpful’ ‘Reception staff very helpful’ ‘Very satisfied with this practice’ ‘Very satisfied with this practice’

32. Wickham Market Medical Centre Patient Survey Customer Service The practice has agreed to implement a Services Protocol for all staff to encompass excellent customer focus and communication skills The practice has agreed to implement a Services Protocol for all staff to encompass excellent customer focus and communication skills

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