1. Barwell and Hollycroft Medical Centres GP Patient Survey Results

2. Background Meeting of 20 June 2011 Questions discussed and chosen Survey in August 2011 50 patients each site, 100 in total Presentation of results Plan of action for improvements

3. Question: ‘how do you prefer to book appointments?’ “issues with getting through on the phone” “time spent on calls” “cost of calls” In person 2826% By phone 6561% Online 1413%

4. Question: ‘are you aware that you can pre-book appointments more than 2 days in advance?’ Yes 63% No 27%

5. Question: ‘if yes, did you have any difficulty booking the appointment in advance?’ Yes 32% No 68% “difficult to book for a particular doctor in advance”

6. Question: ‘if you needed to see a doctor urgently, have you managed to get an appointment the same day?’ Yes 6289% No 911% Not needed to 27

7. Question: ‘do you prefer appointments……..?’ Before 9am 3628% Between 9am – 12pm 3729% Between 12pm – 2pm 108% Between 2pm – 5pm 1613% After 5pm 2722%

8. Question: ‘how does the practice manage your chronic illness e.g. diabetes, asthma etc?’

9. Question: ‘how would you rate the surgery premises?’ Hollycroft

10. Comments Hollycroft surgery: good parking great improvements of late fresh and clean good to see TV gone need more wheelchair space too hot modern, clean, happy with it all consulting rooms immaculate

11. Question: ‘how would you rate the surgery premises?’ Barwell

12. Comments Barwell surgery: needs painting and new furniture needs refurbishment need to move forward into the 21 st century clean, tidy, kept well very good not much for children no music please

13. Other comments: Receptionists could be more helpfulReceptionists could be more helpful Difficult to see my preferred doctorDifficult to see my preferred doctor

14. Comments Suggestions for improvements

15. Practice Plan: Telephone system at Barwell Barwell premises Continuity of care Flexible appointment times Training of staff Online bookings

16. Thank you for your time