Chapter 7 Training Employees

MGMT Chapter 7 Training Linked to Organizational Needs Training –An organization’s planned efforts to help employees acquire job-related KSAOs Instructional Design –Systematically developing training to meet specified needs

MGMT Chapter 7 Stages of Instructional Design

MGMT Chapter 7 Needs Assessment

MGMT Chapter 7 Needs Assessment Person Analysis –Determining individuals’ needs and readiness for training Readiness for Training –Combination of employee and work environment characteristics permitting training –Factors Task Analysis –Identifying and analyzing tasks to be training for

MGMT Chapter 7 Supporting Training

MGMT Chapter 7 Planning the Training Program Establish training objectives –Employee will know what he/she will learn –Organization can measure if training met its objectives Effective training objectives indicate: –What the employee is expected to do –The quality or level of performance that is acceptable

MGMT Chapter 7 Use of Instructional Methods

MGMT Chapter 7 Implementing the Training Program Link training to the job Provide multiple practice opportunities Provide feedback on skill development or knowledge acquisition Organize content in memorable chunks

MGMT Chapter 7 Helping Employees Learn

MGMT Chapter 7 Evaluating Training Trainee satisfaction New skills, knowledge gained Transfer of training Performance improvements Return on investment

MGMT Chapter 7 Applications of Training Orientation –Prepare employees to perform their job effectively, –Learn about the organization –Establish work relationships Diversity training –Change employee attitudes about diversity –Develop skills needed to work with a diverse workforce