CMS 319

The Communication Process Chapter 1

Organizational Communication Exchange of oral, nonverbal, and written messages among people working to accomplish common tasks and goals

(Code; channel) Feedback Encoding Decoding Environment/Context External Noise

Reasons for Communication Failure Inadequate information Information overload Poor quality information Poor timing Lack of feedback Channel problems Anxiety

Classical Theories Scientific Management – Scientific design of tasks Bureaucracy Emphasis : Rules, chain-of-command, structure Communication: Task-oriented, written Communication about : Production

Humanistic Theories Human Relations Human Resources Emphasis : Social, Employee needs Communication: written, verbal Communication about : Production, Maintenance Emphasis : EEs as resources Communication: written, verbal Communication about : Everything

Strategic Communication Chapter 2

Strategic Communication – Maximize opportunities for effective communication Goal Setting Situational Knowledge Communication Competence Anxiety Management

Situational Knowledge Organizational structure Organizational learning On the job training Politics Climate

Communication Competence Message – Specific – Accurate – Honest

Communication Competence Networks – Downward – Upward – Horizontal – Grapevine – External

Communication Channels Richness – Feedback – Multiple cues – Language variety/shaping message

Communication Channels Selection: – Speed – Accuracy – Feedback – Appropriateness – Cost – Accountability – Acceptance

Causes of Communicator Anxiety Novelty Formality Subordinate Status Conspicuousness Lack of Skill Past Experiences Evaluation

Effects of Communicator Anxiety Viewed negatively by others – Seen as uncooperative – Seen as less competent – Less assertive – Perceived as less attractive

Communicator Anxiety Prepare and PRACTICE! Warm up Breathe Relaxing Intro Concentrate on Meaning