1. Take out a piece of paper – Draw this & fill in the ? ? ? ? ?

2. Model of Communication Sender Feedback ReceiverMessage

3. The Communication Environment: 4 Communication Networks 6 Factors affecting the environment

4. Workplace Culture Made up of goals, values, customs, & networks

5. Communication Networks #1 – Official Network  Communication that moves up and down the chain of command from supervisors to employees.  Vertical communication usually in formal written or verbal format: memos, staff meeting, conferences, etc.

6. Communication Networks #2 Functional Network Communication necessary to get the task or job completed. May be formal or informal, written or verbal, horizontal or vertical.

7. Communication Networks #3 Friendship Network  Informal communication between friends; sharing of personal information  Should be at breaks or after work  ONLY

8. Communication Networks #4 Grapevine Network  Usually from someone with access to key information which is pretty accurate, but always incomplete  Fast, but INCOMPLETE information

9. Factors Affecting Communication Environment #1 Rules: written & unwritten

10. Factors Affecting Communication Environment #2: Status: May be communicated nonverbally

11. Factors Affecting Communication Environment #3: Language : Jot down the jargon

12. Factors Affecting Communication Environment #4: Climate: Positive or Negative???

13. Factors Affecting Communication Environment #5: Time: Good working relationships develop gradually

14. Factors Affecting Communication Environment #6: Self-Appraisal: the messages YOU send!!

15. The Communication Environment Name the 4 Communication Networks Name the 6 Factors Affecting the Environment

16. Organizational Network Directions: Put your boss at the top of the flowchart, and trace the chain of command by putting your name where it falls and all of your supervisors and co-workers where they fall. Draw lines indicating how the communication flows to each person you list. You may or may not use all of the boxes. The first line of communication has been drawn for you.