Presentation on theme: "Communicating at Work: Organizational Communication"— Presentation transcript:
1 Communicating at Work: Organizational Communication Chapter 8
2 Organizational Communication “The ways in which groups of people both maintain structure and order through their symbolic interactions and allow individual actors the freedom to accomplish their goals” (p. 189)Communication within organizations.Communication across organizations.
3 Communication Networks “Patterns of relationships through which information flows in an organization” (p. 190)
4 Communication Networks Formal Communication“messages that follow prescribed channels of communication throughout the organization” (p. 190)Organizational Charts“provide clear guidelines as to who is responsible for a given task and which employees are responsible for others’ performance” (p. 190)
5 Organizational Communication Organizational Chart: Formal CommunicationPRESIDENTSALES MANAGERPRODUCTION MANAGERREGIONAL MANAGER 1REGIONAL MANAGER 2TEAM LEADERSALES GROUP 1SALES GROUP 2PRODUCTION GROUP 1PRODUCTION GROUP 2
6 Communication Network Downward CommunicationMessages that flow from superiors to subordinates.High status to low status.Job instructions, expectations, motivational itemsUpward Communication“messages that flow from subordinates to superiors” (p. 190)Low power to high power.Reports, job questions, updates
7 Communication Network DownwardUpwardPRESIDENTSALES MANAGERREGIONAL MANAGER 1REGIONAL MANAGER 2SALES GROUP 1SALES GROUP 2
8 Communication Network Horizontal CommunicationMessages between people with equal status/power. (p. 191)PRESIDENTSALES MANAGERREGIONAL MANAGER 1REGIONAL MANAGER 2SALES GROUP 1SALES GROUP 2
9 Communication Network Informal Communication“Any interaction that does not generally follow the formal structure of the organization” (p. 191).
10 Competent Workplace Comm. ImmediacyVerbal and nonverbal communication used to influence perceptions of closeness.TouchingSmiling (being friendly)Being accessibleInfluences subordinates to work harder.Communicates trustworthiness.Seem more “socially” attractive.
11 Competent Workplace Comm. Supportive Communication“Listening with empathy, acknowledging the feelings of others, and engaging in dialogue to help others maintain a sense of personal control.” (p. 207)
12 Conflict Management Conflict Where two people perceive to have incompatible goals with each other.We disagree on something.There is a need to reach a resolution.
13 Conflict Management Competitors Collaborators Compromisers ConcernFor SelfCompromisersAccommodatorsAvoidersConcern For Other
14 Conflict Management Avoidance – Deny existence of a conflict. Competition – Conflict is a “battle.” Put own interests over others.Accommodation – Set aside own views and accept those of others.Compromise – Willing to let go of some of your position as long as the other side will do the same.Collaboration – “Thoughtful negotiation and reasoned compromise whereby both parties agree that the outcome is the best possible solution” (p. 209).(2:10)
15 Group ActivityLook at the organizational chart at the top of page 191.How could you make this organization more efficient? ConsiderUpward, downward, and horizontal communicationDraw this new organizational structure.Present your ideas to the class. EVERYONE in the group must participate at least some.