1. ORGANIZATIONAL BEHAVIOR Ace Institute of Management M-B-A-e Term IV, Spring Trimester 2011 Module 3: The Group Module 3 : Organizational Behaviour & Leadership – Ace Institute of Management PowerPoint Compilation by Course Moderator Satish Jung Shahi

2. Simulation 2: “Chinese Whisper Game” Simulation 2: “Chinese Whisper Game.” A text will be passed verbally following a certain chain of information flow. We will then compare the end result to what the actual text was in the first place. There is no grading for Simulation 2. © 2003 Prentice Hall Inc. All rights reserved.

3. Functions of Communication Communication Functions 1.Control member behavior. 2.Foster motivation for what is to be done. 3.Provide a release for emotional expression. 4.Provide information needed to make decisions. Communication Functions 1.Control member behavior. 2.Foster motivation for what is to be done. 3.Provide a release for emotional expression. 4.Provide information needed to make decisions. © 2003 Prentice Hall Inc. All rights reserved.

4. The Communication Process Model E X H I B I T 10-1 © 2003 Prentice Hall Inc. All rights reserved.

5. Direction of Communication Upward Downward Lateral © 2003 Prentice Hall Inc. All rights reserved.

6. Interpersonal Communication Oral Communication – Advantages: Speed and feedback. – Disadvantage: Distortion of the message. Written Communication – Advantages: Tangible and verifiable. – Disadvantages: Time consuming and lacks feedback. Nonverbal Communication – Advantages: Supports other communications and provides observable expression of emotions and feelings. – Disadvantage: Misperception of body language or gestures can influence receiver’s interpretation of message. © 2003 Prentice Hall Inc. All rights reserved.

7. Intonations: It’s the Way You Say It! E X H I B I T 10-2 © 2003 Prentice Hall Inc. All rights reserved.

8. Three Common Formal Small- Group Networks E X H I B I T 10-3 © 2003 Prentice Hall Inc. All rights reserved.

9. Small-Group Networks and Effectiveness Criteria E X H I B I T 10-4 © 2003 Prentice Hall Inc. All rights reserved.

10. Grapevine Grapevine Characteristics – Not controlled by management. – Perceived by most employees as being more believable and reliable than formal communications. – Largely used to serve the self-interests of those who use it. – Results from: Desire for information about important situations Ambiguous conditions Conditions that cause anxiety © 2003 Prentice Hall Inc. All rights reserved.

11. Suggestions for Reducing the Negative Consequences of Rumors E X H I B I T 10-5 © 2003 Prentice Hall Inc. All rights reserved.

12. Computer-Aided Communication E-mail – Advantages: quickly written, sent, and stored; low cost for distribution. – Disadvantages: information overload, lack of emotional content, cold and impersonal. Intranet – A private organization-wide information network. Extranet – An information network connecting employees with external suppliers, customers, and strategic partners. Videoconferencing – An extension of an intranet or extranet that permits face-to-face virtual meetings via video links. © 2003 Prentice Hall Inc. All rights reserved.

13. Emoticons: Showing Emotion in E- Mail E X H I B I T 10-6 © 2003 Prentice Hall Inc. All rights reserved.

14. Information Richness of Communication Channels E X H I B I T 10-7 Low channel richnessHigh channel richness RoutineNonroutine © 2003 Prentice Hall Inc. All rights reserved.

15. Barriers to Effective Communication © 2003 Prentice Hall Inc. All rights reserved.

16. Barriers to Effective Communication (cont’d) emotions How a receiver feels at the time a message is received will influence how the message is interpreted. language Words have different meanings to different people. © 2003 Prentice Hall Inc. All rights reserved.

17. Communication Barriers Between Men and Women Men talk to: – Emphasize status, power, and independence. – Complain that women talk on and on. – Offer solutions. – To boast about their accomplishments. Women talk to: – Establish connection and intimacy. – Criticize men for not listening. – Speak of problems to promote closeness. – Express regret and restore balance to a conversation. © 2003 Prentice Hall Inc. All rights reserved.

18. Cross-Cultural Communication Cultural Barriers – Barriers caused by semantics – Barriers caused by word connotations – Barriers caused by tone differences – Barriers caused by differences among perceptions © 2003 Prentice Hall Inc. All rights reserved.

19. Hand Gestures Mean Different Things in Different Countries E X H I B I T 10-10a © 2003 Prentice Hall Inc. All rights reserved.

20. Hand Gestures Mean Different Things in Different Countries (cont’d) E X H I B I T 10-10b © 2003 Prentice Hall Inc. All rights reserved.

21. Communication Barriers and Cultural Context © 2003 Prentice Hall Inc. All rights reserved.

22. High- vs. Low- Conte xt Cultur es E X H I B I T 10-11 © 2003 Prentice Hall Inc. All rights reserved.

23. Simulation 3: “Paper, Rock & Scissors Game” Simulation 3: “Gun, Bunny & Hat Game” The classroom will be divided into two different groups and will face against each other. The two groups are supposed to play “Gun, Bunny and Hat Game” against each other. However, the entire group can gesture one signal altogether only. There is no grading for Simulation 3. © 2003 Prentice Hall Inc. All rights reserved.