Telesnap UMS 2009 Product presentation

Introduction Doc.No.: ASE/APP/PLM/ 0162 / EN

Telesnap UMS Personal Productivity and Presence Management with Unified Messaging Receive & send fax messages Record & send voice messages Text-messaging directly out of your familiar environment Access to all communication services wherever and whenever Doc.No.: ASE/APP/PLM/ 0162 / EN

Architectures Doc.No.: ASE/APP/PLM/ 0162 / EN

Topology legacy PBX 1/3 Single site PBX Snapware Server with Telesnap UMS Mail Server Database Server LAN S0/S2m Doc.No.: ASE/APP/PLM/ 0162 / EN

Topology legacy PBX 2/3 Multiple sites: one Telesnap UMS line server per mail server LAN PBX 1 Site A Snapware Server with Telesnap UMS Mail ServerDatabase server S0/S2m PBX 2 Site B Telesnap UMS Line Server S0/S2m Mail Server Database server Doc.No.: ASE/APP/PLM/ 0162 / EN

Topology legacy PBX 3/3 Multiple sites with central mail server LAN PBX 1 Site A Snapware Server with Telesnap UMS Database server S0/S2m PBX 2 Site B Snapware Server with Telesnap UMS Line Server S0/S2m Mail Server Database server Doc.No.: ASE/APP/PLM/ 0162 / EN

VoIP Topology 1/3 Single site VoIP PBX Snapware Server with Telesnap UMS Mail Server Database server LAN XCAPI H.323/SIP Doc.No.: ASE/APP/PLM/ 0162 / EN

VoIP Topology 2/3 Multiple sites, local mail servers VoIP PBX Snapware Server with Telesnap UMS Mail Server Database server LAN XCAPI H.323/SIP Mail Server Database server Doc.No.: ASE/APP/PLM/ 0162 / EN

VoIP Topology 3/3 Multiple sites, central mail server VoIP PBX Snapware Server with Telesnap UMS Database server LAN XCAPI H.323/SIP Mail Server Database server Doc.No.: ASE/APP/PLM/ 0162 / EN

Functions Overview of the features Doc.No.: ASE/APP/PLM/ 0162 / EN

Überblick General Fax Voic SMS (optional) Integrations into SAP R/3 MS Outlook / Exchange Lotus Notes Novell GroupWise Doc.No.: ASE/APP/PLM/ 0162 / EN

Telesnap UMS Unifies all communication services into the existing user interface Seamless integration of all communication services into the used environment (MS Outlook/Exchange, Lotus Notes, SAP R/3, Novell GroupWise, …) No additional software for the Telesnap UMS user necessary No additional database for new performance service Easy administration Minor training effort Doc.No.: ASE/APP/PLM/ 0162 / EN

Professional office communication Completes functionality with fax, voic and SMS services Easy-to-use and comfortable handling due to familiar interface Doc.No.: ASE/APP/PLM/ 0162 / EN

Inbox Distinctive display of the different messaging types in the inbox Fax Voice SMS Doc.No.: ASE/APP/PLM/ 0162 / EN

Advanced business communication Send -, fax- and SMS in one single work step directly from your PC Possibility to simultaneously send messages to different media types Doc.No.: ASE/APP/PLM/ 0162 / EN

Fax Sending and receiving faxes Doc.No.: ASE/APP/PLM/ 0162 / EN

Incoming fax 1/3 Doc.No.: ASE/APP/PLM/ 0162 / EN

Incoming fax 2/3 Each user has a personal fax number Message waiting signals received fax messages on the phone (depends on the PBX) The of an incoming fax message shows a subject header and the fax message as attachment Fax receipt is also possible with a network fax device or printer Doc.No.: ASE/APP/PLM/ 0162 / EN

Incoming fax 3/3 Supports incoming fax messages in TIFF, PDF, JPG and DCX format The fax message can be zoomed, rotated, printed or edited with any graphics application Automatic forwarding of received fax messages to any client It is possible to attach a spoken annotation if the fax message is forwarded via the phone to an internal device (PBX dependent) Doc.No.: ASE/APP/PLM/ 0162 / EN

Outgoing fax 1/3 Doc.No.: ASE/APP/PLM/ 0162 / EN

Outgoing fax 2/3  Send faxes directly from any -capable application without additional software requirements  Server-based rendering (conversion) of outgoing fax messages  Support of all office and graphic formats Doc.No.: ASE/APP/PLM/ 0162 / EN

Outgoijg fax 3/3  Automatic printing or storage of received or sent fax messages on any network printer (PBX dependent)  Least cost timing  Sending faxes to specific time of day, controlled by parameter  Sending faxes with different priorities  High: immediately  Medium: normal sending  Low: night  Supports serial fax sending out of office applications  Personalized fax cover letters Doc.No.: ASE/APP/PLM/ 0162 / EN

Voice messages Doc.No.: ASE/APP/PLM/ 0162 / EN

Voice mail 1/4 Doc.No.: ASE/APP/PLM/ 0162 / EN

Voice mail 2/4  Receiving voice messages within familiar client  Direct integration with mail system  Recording of individual announcements via TUI (Telephone user interface), up to 9 individual announcements possible  Announcements can automatically be activated depending on the time of the day  Received voice messages contain the calling number as return address  The voic is a.wav file or MP3 file attachment in system Doc.No.: ASE/APP/PLM/ 0162 / EN

Voice mail 3/4  Empty Call Capture: phone calls are signalled even when no voice message was left (PBX dependent)  Possibility to process voice messages either through the client or through the phone  Call-back: The calling number is announced after the voice message has been played and can be directly called back  Text-to-Speech: Direct mail access from anywhere Doc.No.: ASE/APP/PLM/ 0162 / EN

Voice mail 4/4 The user has the possibility to skip a message or return to the previous one while listening to his messages Received voice messages can be forwarded automatically to any client as a.wav file or MP3 file attachment Possibility to provide only an announcement without the option to leave a message Doc.No.: ASE/APP/PLM/ 0162 / EN

SMS Doc.No.: ASE/APP/PLM/ 0162 / EN

Outgoing SMS 1/2 Doc.No.: ASE/APP/PLM/ 0162 / EN

Outgoing SMS 2/2 Enables users to send short messages to mobile devices over the GSM network Messages with more than 160 characters are automatically split into several messages Notifications about the successful / unsuccessful sending of a short message The authorization for sending of short messages can be set globally or for each user GSM modem required Doc.No.: ASE/APP/PLM/ 0162 / EN

New messages Doc.No.: ASE/APP/PLM/ 0162 / EN

Message Waiting Message Waiting on the phone (PBX dependent) Telesnap UMS signals new incoming messages (fax, voic , ) also on the phone in parallel to the mail client If it is connected to the PBX there will be an additional signalling as message waiting (acoustic or visual) Summary SMS (PBX dependent) Telesnap UMS provides a summary SMS, to inform absent user about new messages in the inbox The total of the messages is shown in an overview separately for fax, voic and messages A new summary SMS automatically replaces an older one Each user can control the type of notification Doc.No.: ASE/APP/PLM/ 0162 / EN

Administration Doc.No.: ASE/APP/PLM/ 0162 / EN

Administration 1/2 Doc.No.: ASE/APP/PLM/ 0162 / EN

Administration 2/2 User configuration and Telesnap UMS Server administration through a web browser Administrator(s) can carry out the configuration from any PC with network access Supports simultaneous access from multiple administrators Centralized configuration of all servers Flexible user administration by combining user profiles and authorizations into containers, which are assigned to user groups, e.g. to all users in a department Enhanced search and filtering mechanism delivers a distinct and more ergonomic overview for installations with high user numbers Doc.No.: ASE/APP/PLM/ 0162 / EN

More information Doc.No.: ASE/APP/PLM/ 0162 / EN

Integrations Lotus Notes Supported Lotus Notes versions: 4.6, 5.0, 6.0, 6.5, 7.0 and 8.0 Microsoft Exchange Supported Exchange versions: 5.5, 2000, 2003, 2007 and 2010 Supported Outlook versions: 97, 98, 2000, 2003, 2007 and 2010 Novell Groupwise Supported Groupwise versions: 5.5 and 6.0 with installed IMAP/SMTP gateway SAP Supported SAP versions: SAP R/2 and R/3 Sending and receiving faxes with SAPOffice Doc.No.: ASE/APP/PLM/ 0162 / EN

System requirements Up to 8 channels 1 PC with 2,4 GHz CPU, 2 GB RAM, 10 GB free disk space, 100 Mbit network adapter Supported operating systems: Microsoft Windows 2000 Professional or Server service pack 4 German, English, French, Microsoft Windows 2003 Server 32 Bit German, English, French. Microsoft Windows 2008 Server German, English, French 9 to 30 channels Snapware Server 2,4 GHz CPU, 2 GB RAM, 10 GB free disk space, 100 Mbit network adapter Supported operating systems: Microsoft Windows 2000 Server service pack 4 German, English, French, Microsoft Windows 2003 Server 32 Bit German, English, French. Microsoft Windows 2008 Server German, English, French Second PC with 2,4 GHz CPU, 2 GB RAM, 100 Mbit network adapter Supported operating systems: Microsoft Windows 2000 Professional or Server service pack 4 German, English, French, Microsoft Windows 2003 Server 32 Bit German, English, French. Microsoft Windows 2008 Server German, English, French Doc.No.: ASE/APP/PLM/ 0162 / EN

System requirements More than 30 channels Snapware Server 2,4 GHz CPU, 2 GB RAM, 10 GB free disk space, 100 Mbit network adapter, Supported operating systems: Mirosoft Windows 2000 Server service pack 4 German, English, French, Microsoft Windows 2003 Server 32 Bit German, English, French. Microsoft Windows 2008 Server German, English, French For each 30 channels one Line server with 2,4 GHz CPU, 2 GB RAM, 100 Mbit network adapter Supported operating systems: Microsoft Windows 2000 Professional or Server service pack 4 German, English, French, Microsoft Windows 2003 Server 32 Bit German, English, French. Microsoft Windows 2008 Server German, English, French SMS For sending SMS is a GSM modem required The GSM modem is connected via a V.24 port to the server Integration in SAP Operating system: Microsoft Windows 2000 Professional Hardware: Standard PC, Pentium III, at least 256 MB RAM Doc.No.: ASE/APP/PLM/ 0162 / EN

Benefits Investment protection High scalability Combination of existing communication tools Efficient workflow Increase of employee motivation Increased customer satisfaction Improved accessibility Doc.No.: ASE/APP/PLM/ 0162 / EN

Contact Telesnap EVERYWHERE You want to know more ? Or feel free to contact us: Fon: +49(0) Fax: +49(0) Doc.No.: ASE/APP/PLM/ 0162 / EN