Emotional INTELLIGENCE Leadership Detroit 32 Steve Gravenkemper, Ph.D. steve.gravenkemper@plantemoran.com 12.09.10

pRESENTER Steve Gravenkemper, Ph.D., Partner Plante & Moran 27400 Northwestern Highway P.O. Box 307 Southfield, Michigan 48037 E-mail: steve.gravenkemper@plantemoran.com Phone: 248.223.3699 Emotional Intelligence for Technically Gifted Professionals

What is emotional intelligence? Exercise 1 — Brief Discussion ? What is emotional intelligence? Emotional Intelligence for Technically Gifted Professionals

Two Sides of Emotional Intelligence Personal Competence — Managing ourselves Social Competence — Handling relationships Emotional Intelligence for Technically Gifted Professionals

Competencies: Personal traits or a set of habits that lead to more effective or superior job performance. Emotional Intelligence for Technically Gifted Professionals

Personal Competence — Managing ourselves Self-awareness — Knowing one’s internal states, preferences, resources, and intuitions Self-regulation — Managing one’s internal states, impulses, and resources Motivation — Emotional tendencies that guide or facilitate reaching goals Emotional Intelligence for Technically Gifted Professionals

Social Competence — Handling relationships Empathy — Awareness of others’ feelings, needs, and concerns Social skills — Adeptness at inducing desirable responses in others Emotional Intelligence for Technically Gifted Professionals

Why Bother? It’s not logical It’s not in my comfort zone I’m a technical problem solver, not a “people” problem solver Emotional Intelligence for Technically Gifted Professionals

Why Emotional Intelligence Matters? The competency study explored: 187 different job titles 121 different companies Evaluated “essential competencies” for a job Two types of competencies evaluated Cognitive & technical skills Emotional competencies Emotional Intelligence for Technically Gifted Professionals

Survey says… What percentage of these competencies do you think were cognitive or technical skills? What percentage of these competencies do you think were emotional competencies? Results: Two out of three competencies were emotional competencies. Emotional Intelligence for Technically Gifted Professionals

Top Executives That Derail Two key factors emerged from top executives who failed (page 40) Rigidity — They were unable to adapt their style to changes in the organizational culture, or they were unable to respond to feedback about traits they needed to change or improve. They couldn’t listen or learn. Poor relationships — The single most frequently mentioned factor was being too harshly critical, insensitive, or demanding, so that they alienated those they worked with. Emotional Intelligence for Technically Gifted Professionals

Star Performers IQ, technical skills and academic skills are price of admission competencies McClelland describes these as threshold competencies Superstars possess a set of emotional abilities labeled emotional intelligence Emotional Intelligence for Technically Gifted Professionals

Quick self-assessment Exercise 2: Rate yourself on the Emotional Intelligence Self-Assessment survey Quick discussion exercise Emotional Intelligence for Technically Gifted Professionals

Rating Scale: Self-Assessment 7: Very strongly agree 6: Strongly agree 5: Agree 4: Neutral 3: Disagree 2: Strongly disagree 1: Very strongly disagree Emotional Intelligence for Technically Gifted Professionals

Mindset Barriers I’m not a people person. I’m a technical resource. This feels awkward and uncomfortable. Emotional Intelligence for Technically Gifted Professionals

Two Scales vs. One People skills Technical skills *Note: This is a both/and response rather than either/or. Emotional Intelligence for Technically Gifted Professionals

Improving Emotional Intelligence Strengths of leaders Continuous learners EI improves with experience & practice Leaders are bright There is a “logical” case for EI in the workplace Seek solutions that stick Emotional Intelligence for Technically Gifted Professionals

Twelve Tips to Improve Emotional Intelligence Personal Competence: Managing Ourselves Monitor stress levels Identify stress behaviors Develop alternative responses Ask for feedback on EI skills you are working to improve. Set aside time each week to review progress. Practice thinking before speaking Emotional Intelligence for Technically Gifted Professionals

Twelve Tips to Improve Emotional Intelligence Social Competence: Managing Others 7) Fully attend to others in conversations 8) Increase compliments and thanking for a job well done. 9) Develop a “solution-focused” approach to change 10) Combat the “need to be right” 11) Put yourself in the other person’s shoes 12) Golden rule with a twist: Treat others the way they wish to be treated Emotional Intelligence for Technically Gifted Professionals

Reference Working with Emotional Intelligence by Daniel Goleman (1998): Bantam Books, New York, New York

Steve Gravenkemper, Ph.D. steve.gravenkemper@plantemoran.com Thank You. Steve Gravenkemper, Ph.D. steve.gravenkemper@plantemoran.com