Confessions of an End User: My Year of Planning for Virtual Desktop Brian Smith VP Desktop Services Webster Bank, NA

Who are We? In Business for over 75 years. Full-service Regional Commercial Bank 168 Branches CT, MA, RI, NY 500 ATM’s 3,000 Employees Vision: To Be New England’s Bank

Who are you? Why are you here? IT Pro/Manager Desktop / Server / Security / … Budget Responsibility? What are your company’s goals around desktop virtualization right now? What are YOU hoping to get out of this session?

Where to Start… GOALS! What are you trying to accomplish? Webster’s Goals: Service Quality! Efficient Flexible

Evaluate the Market… What solutions are on the market that fit your goals? Webster’s Solution Requirements: High WAN Performance Even Cost (or cheaper) to Operate Maximize Feature Offering Simplify Management Leverage Existing Relationships (if possible)

Evaluate Gaps… Where might your primary solution choice have gaps? Webster’s Solution Gaps: Number of Applications Desire to unify the User Experience Desire to unify Management processes Offline Usage ???

Evaluate Gaps… How are you going to handle gaps? Webster’s Gap Handling: Do Nothing ??? Minority Solution ??? … Have any ideas?

Assessing AS-IS What do you actually have out there? Webster’s Approach: Need a Comprehensive Tool Stock Data doesn’t work Can’t afford to overbuild Market Weakness ???

Determining TO-BE What should our new environment look like? Webster’s Approach: Non-Persistent Virtualize Apps Dynamic Assembly Minimize Exceptions

Architecture & Design How do you build out your solution? Webster’s Approach: Include Subject Matter Experts on Staff Include Key Partners Leverage Existing Experience Leverage Suites Plan – Do – Check – Act

Implementation How do you implement your solution? Webster’s Approach: Proof of Concept Pilot Multi-Phase Production

Making Financial Sense How do you justify the cost of your solution? Webster’s Approach: Total Cost of Ownership Focus on Operational Efficiency Hard vs. Soft Costs/Benefits Phase In vs. Volume Discounts

Making Financial Sense Some “Creative” Ideas: Operational vs. Capital Costs Software Migration Cost Offset Power Consumption Licensing Efficiencies Support Efficiencies ??? Service Quality ???

Brian Smith VP Desktop Services Webster Bank, NA