1. IEEM 5352 E-Enterprise Integration
Enterprise Process Modeling Concept and Architecture of Integrated Information System
企業流程模型化之概念與整合型資訊系統之架構
Dr. Amy Trappey
2017/4/22
IEEM, NTHU

2. Architecture of Integrated Information Systems
Framework concept to describe enterprises and application system development
Focused on business processes
整合型資訊系統之架構
‧描述企業與應用系統發展之架構概念
‧著重於企業流程
2017/4/22
IEEM, NTHU

3. Enterprise Process Modeling Concept
The concept creates a guideline for developing, optimizing and implementing integrated application systems. Meantime, it shows business administration specialists how to view, analyze, document and implement information systems.
企業流程模型化概念
‧這概念建立了一個對發展、最佳化、建置整合應用系統的指導方針。同時，引導企業管理專家如何察看、分析、文件化與建置資訊系統
2017/4/22
IEEM, NTHU

4. Why an Enterprise need a Framework for Integrated Information Systems
Business software solutions comprise modules for accounting, purchasing, sales, finance, production planning, etc (with a high degree of complexity). Many corporate and external business partners are involved in the implementation of Information Systems. This becomes apparent in light of seamlessly integrated data processing, where data is shared by multiple applications.
For example -- CIM in manufacturing companies, IS-supported merchandise management systems for retailers, electronic banking in financial institutions, IS-oriented concepts implemented in enterprises.
4M Modules – Money (Accounting, Finance, ..); Man (HR); Manufacturing (Procurement, Production, …); Marketing (Sales, Distribution, …)
為何一個企業需要一個整合型資訊系統架構？
‧企業軟體解決方案由會計、採購、銷售、財務、生產計劃等複雜的模組所組成，許多公司和企業夥伴在資訊系統的導入時，都必須一起投入發展。尤其在資料必須由不同的應用程式所分享的環境中，要達到完全整合的資料處理，這個情況就變得更加明顯。
‧例如，在製造業公司的CIM，為零售商設計的商品資訊管理系統，財務機構中的電子銀行，企業中資訊系統導向概念的實現等。
2017/4/22
IEEM, NTHU

5. The actual situation of the company
“Real World”:
The actual situation of the company
Problem
Define the requirements:
Analyze “as-is” and design “to-be”
Business concept
Design specification:
“Translate” into data structures, hardware, ...
IT Concept
Technical implementation:
Create physical hardware structure, ...
Implementation
Information
technology
“Enablers”:
PC’s, networks, standards, databases, ...
2017/4/22
IEEM, NTHU

6. Organization Effort vs. Software Effort
5:1
Business
Administration Issue
User’s target profile of concept
Requirements
Definition
(Semantic Models)
Reconciling target concept and system solution
Design Specification
企業投入 V.S. 軟體投入（5:1）
Implementation
Description
Profile of traditional standard software solution
Information
Technology
2017/4/22
IEEM, NTHU

7. Reduce Organization Effort
Business
Administration Issue
User’s target profile of concept
Reducing time and effort by using reference models
Requirements
Definition
(Semantic Models)
Modeling documentation of standard software solution (SSS) for reconciling with target concept
Tool-supported reconciling of target concept with system solution
Design Specification
減少組織投入
Automatic customizing of standard solution
Implementation
Description
Profile of model-based standard
software solution
Information
Technology
2017/4/22
IEEM, NTHU

8. Key Functionality
Offers a framework (architecture) to completely describe standard software solutions (SSS).
Integrates the most suitable methods for modeling information systems (IS) into the architecture, develops methods for describing business processes.
Provides reference models as tools for the administration of application know-how, for modeling and analyzing system requirements.
主要功能
‧提供一個架構以完整地描述標準軟體解決方案
‧對模組化資訊系統，將最適合的方法整合入這個架構中，並發展方法來描述企業流程。
‧對應用系統的發展技術、對模組化和分析系統需求，提供參考模型作為工具。
2017/4/22
IEEM, NTHU

9. Key Functionality (cont.)
Industry-specific reference model for specific business processes (order management process, procurement process, customer service process, etc)
For example, SAP (for electronic industry) procurement process reference model.
Leveraging SSS, the business engineering tool(s) provide architectures for managing business processes. Using workflow systems, it is loosely linked with software “building blocks” (business objects).
主要功能（續）
‧對不同產業建立不同之參考模型（訂單管理流程，採購流程，顧客服務流程）
‧例如，SAP之電子產業採購流程參考模型
‧衡量標準軟體解決方案，企業工程工具提供了管理企業流程的架構。使用工作流程系統，它與軟體構件鬆散地連接起來 (商業物件)
modules
2017/4/22
IEEM, NTHU

10. Key Functionality (cont.)
You’re involved in procurement process. You will have a “procurement” workflow management system that you need to comply with.
For example, in your flow, you need to take care of 3 procurement approval tasks.
Provides the framework for describing the assembly of software components (resulting in business IS) which are ideal for configuring workflow systems, generating screens and determining parameters for applications.
主要功能（續）
‧假若你與採購流程有關，你就必須用採購工作流程管理系統來執行任務
‧例如，在你的流程中，你需要去考量三個採購批准任務
‧它為描述軟體元件組合，提供了架構。它對組態工作流程系統、對應用系統產生螢幕與決定參數等企業資訊系統應用是理想的。
2017/4/22
IEEM, NTHU

11. Basic Business Process Model The Initial Business Process Model
Responsible entities and their relationship: organization, interaction
Function flow: function, organization, function flow and organization flow
Output flow
Information flow: information services objects and other information objects
Consolidated business process model
基本企業流程模型，初始企業流程模型
‧具權責的實體和他們的關係：組織，互動
‧功能流程：功能，組織，功能流程，和組織流程
‧輸出流程
‧資訊流：資訊服務物件和其他資訊物件
‧一致的企業流程模型
2017/4/22
IEEM, NTHU

12. Example of Business Process: Order Confirmation訂單確認
Productivity
Customer
Order
Receive order
Order confirm
Order tracking
Prepare for
order confirmation
Production planning
Department
Staff
Process/function
User
Organization
Event
Status
Information source/DB
2017/4/22
IEEM, NTHU

13. ARIS House of Business Engineering (HOBE)
ARIS 企業工程屋(HOBE)
2017/4/22
IEEM, NTHU

14. HOBE - Linkages of Views
Manage-
ment
Organization View
Materials
manage-
ment
Sales
Disposition
Sales
Request
received
Offer
Request
Sales
processing
Request
Request
processing
Sales
Request
processing
Offer
processing
HOBE-連結鳥瞰圖
Credit-
worthiness
check
Request
processed
Customer
Determination
of delivery
date
Offer
processing
Data View
Control View
Function View
2017/4/22
IEEM, NTHU

15. Organization View
組織觀點
2017/4/22
IEEM, NTHU

16. Organization View Example
Chief
Administrator
Doctor
Purchasing
Administration
Medical
Services
Accounting
Internal
Medicine
Pharmacy
Physical
Plant
Manager
Controller
Pharmacist
Facility
Surgeon
Surgery
IM Doctor
Surgical
Nurse
IM Nurse
Records
MR Manager
Registrar
組織觀點範例
2017/4/22
IEEM, NTHU

17. Hierarchical Diagram of Function View
Order
Handling
Entry
Processing
Shipping
Preparation
Reservation
Confirmation
Invoicing
Production
Schedule
Inventory
功能觀點之階層圖
2017/4/22
IEEM, NTHU

18. Function Flow Example 2017/4/22 IEEM, NTHU plan administrator order
hospital
supplies
approval
supplies
payment
patient
patient
plan surgery
registration
evaluation
perform
patient
surgery
payment
功能流之範例
dispense
medicine
2017/4/22
IEEM, NTHU

19. Entity Definition of Data View
資料觀點之實體定義
2017/4/22
IEEM, NTHU

20. Control View - Process Chain Diagram
控制觀點-流程鏈圖
2017/4/22
IEEM, NTHU

21. eEPC Example
eEPC範例
2017/4/22
IEEM, NTHU

22. Events initiate functions
Functions generate events
Order
tracking
Feedback
received
Customer
Order received
Confirm
customer
order
Order
confirmation
created
事件初始化功能
功能引起事件
Production
plan
created
Production
planning
2017/4/22
IEEM, NTHU

23. Data are processed in functions
Production
data
Customer
data
Order
tracking
Feedback
received
Customer
Order received
Confirm
customer
order
Order
confirmation
created
Resources
資料是在功能中處理的
Production
plan
created
Production
planning
2017/4/22
IEEM, NTHU

24. Employees are in charge of functions
Production
data
Customer
data
Production
Miller
Order
tracking
Feedback
received
Customer
Order received
Confirm
customer
order
Order
confirmation
created
Resources
受雇者負責功能
Smith
Sales
Production
plan
created
Production
planning
Production
scheduling
Meyer
2017/4/22
IEEM, NTHU

25. Reducing the complexity of business processes by creating different views
Data View
Environment
data
. . .
Event
Function
Event
Function
藉由建立不同的觀點來降低企業流程的複雜性
Function View
Org. Unit
Employee
Organization View
2017/4/22
IEEM, NTHU