4. ServiceVAR CategoryCore Revenue Source Resell Product Time & Materials Traditional VAR Product Sales Support Product Product To Pull Technical Services Solution VAR Project/Professional Services Technical Services To Pull Product Professional Services MSP / T&M Hybrid VAR Recurring Service Sales Professional Services To Pull Technical Services Independent Software Vendor Solution VAR Consulting Consultant/Influencer Recurring Service Sales Predictable annuity based revenue Consistent use of resources Manageable budgets Pro-active opportunities Sticky relationships Increased company valuation

5. Customer Relationship Management (Updates, etc) Ent. Application Management (Line Of Business, Server Side) Desktop Application Management (Microsoft Office) Network Infrastructure Management (Routers, Switches, etc) Help Desk Tools (BDR and antivirus) Applications (Hosted Exchange, hosted SharePoint) Infrastructure (Storage, data storage, security) Virtual Desktops (End user experience in the cloud) Vertical Market Software (healthcare, financial, legal)

6. Expand To Larger Customer Base Initiate Longer Contracts Set Minimums, Charge For Value Radiate Your Services Aim For Shorter Sales Cycles Improve Service Process Efficiency Automate With Tools Remote vs. Onsite Develop Repeatable Business Processes Drive Sales Efficiency Implement Effective Comp Plans Outsource or Partner for A Maximize Billable, Minimize Support

8. Who Owns… What we sell & how we package It How we migrate customers efficiently and effectively What skill set we invest in How we drive profitability Where were going and what we do The customer relationship Customer satisfaction How visible we are the customer Customer support How we evaluate our approach and evolve accordingly

9. Heres how the technology works Implement…and Manage Understanding Business Objectives Creating Efficiency and Productivity Stickiness Sustainability Grow their business… and yours Trusted Advisor Relationship Helping Customers Proactively Manage Risks & Costs Unique understanding of Specialized Technologies Exceptional Technical Support Fast Turnaround and delivery Trusted Advisor Relationship

12. Managed Services Cloud

13. Anticipated Revenue Growth: Next 12 months

14. 4.Marketing 1.Technical: Monitoring 5.Technical: Monitoring5.Marketing 2.Marketing 4.Sales 2.Sales 3.Sales3.Business: Consulting 1.Business Consulting 2.Technical: Consulting 4.Technical: Consulting 1.Technical: Break/Fix 5.Technical: Break/Fix

16. Website ManagementMobileTelecommuting Cloud Services

17. At WPC After WPC Moving Forward