Ms. AlmondSeptember 3 rd 2013 Teen Living Question of the Day Did you run into any roadblocks this weekend? And if so how did you get over them?

Duck Pond Story Duck Pond Story - Listen carefully as I read and draw what I say below. You will not have time to erase and start over so LISTEN CAREFULLY! I will say each sentence only once!

Interpersonal Skills A. Communication Is the process of conveying information in such a way that the message is received and understood. There are two categories: Verbal and Non- Verbal.

Verbal Verbal communication involves the use of actual WORDS and is facilitated with ACTIVE LISTENING – Active Listening- A good listener is an active listener who gives the speaker some feedback which lets the speaker know the message is getting through to the listener. Examples: A smile, nod, or even a comment. – Passive Listening May hear the spoken words but not the meaning of the words. Does not respond to the speaker in any way. Speaker is unsure if message is being received.

Barriers to good listening Ignoring sounds Ever just stopped listening ? Forgetting all or part of the message We forget 25% of what we hear Not understanding the message being sent Slang, accents, or tone of voice can affect this

Ways to improve listening skills: Ask questions to clarify Pay attention Be interested Keep the speaker in mind Stay focused Use reflections Note the speaker’s tone of voice

Non-verbal communication involves sending messages without words. We communicate in other ways too…. – With our: Appearance Actions/manners Body Language Personal Space

What’s a conflict? A struggle between two people or groups who have opposing views. – Types of Conflicts Power Struggle Personality Differences – Conflict Resolution Steps : – 1. Identify the problem – 2. Identify possible solutions – 3. Evaluate each suggested solution – 4. Pick the best solution – 5. See if the solution is working – 6. If necessary, agree to disagree

Constructive Methods for handling CONFLICT: – Use I-Messages – Using statements about yourself and your feelings, starting with “I”. – Negotiation – Communicating with others in order to reach a mutually satisfying agreement. – Mediation – A third party is called upon to help reconcile differences between conflicting persons. – Compromise – Both parties agree to give something up to achieve something else. You win/I lose I win/you lose I lose/you lose I win/you win

Conflict Resolution

How do you resolve conflict? Please list 5 ways you resolve conflict in your life. Turn in as your ticket out the door.