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Presentation on theme: "Communication."— Presentation transcript:

1 Communication

2 Why is it important to remember that communication is two-sided?
Why is effective communication between partners and family members important? Why is it important to remember that communication is two-sided?

3 Causes or Barriers that lead to: Ineffective Communication
Not listening Allowing interruptions Not hearing message clearly Preconceived notions (ideas) Clichés or automatic responses Sending mixed messages Having a closed mind Having low self-esteem Using specific and limited vocabulary Assuming knowledge Being prejudiced Allowing emotions to affect communication Falling back on teachings from childhood Noise

4 Purposes of Communication
Socialize Build and strengthen relationships Exchange information or knowledge Persuade or motivate Resolve problems Share feelings

5 Methods of Communication
Personal Contact Telephone (Land line) Cell Phone Fax Video Messaging/Conferencing Texting Instant Messaging Voice Mail Written letter

6 Factors Affecting Communication
Culture/Customs Gender Roles Gestures/Body Language Protocol (code of conduct) Tone/Pitch of Voice Gender Physical/Physiological Condition (of person) Group Membership Language Nationality Religion Social Circumstances (Formal/Informal)

7 Verbal Communication Listening – tone of voice Reading – checking work Speaking – tone of voice Writing – may be misunderstood; allows for reflection

8 Non-Verbal Communication
Body language - gestures, nodding, handshake, eye contact Personal space – may be too close for comfort Silence – mainly means agreement but can mean disagreement

9 Five Levels of Communication
1. Sharing Emotions = Peak Communication 2. Telling Feelings 3. Giving Opinions 4. Reporting Information 5. Casual Conversation

10 Beware… Angry or defensive listeners may read an unintended meaning into what is being said “Close-minded” listeners may only hear what they want to hear and misinterpret the message

11 I-Messages Reflect on what the speaker feels or thinks
Give facts about the speaker Give the speaker responsibility and control over what he/she is communicating Use during confrontational topics to create positive responses States how the speaker reacts to the actions of others Are non-threatening Requires practice in using them successfully

12 We-Messages Improve communication Are non-threatening Generate positive responses Define a problem of mutual concern to all involved and give equal responsibility

13 You-Messages Blame, judge, or accuse another person of an action Easy to use when you are mad or hurt Give challenging or even threatening messages Usually close communication channels

14 Active Listening Listening with a purpose
Show speaker your attention! (Nod, smile) Don’t dominate conversation Maintain eye contact Encourage further communication Show interest and respect Stay focused on conversation topic Provide feedback (Ask questions) Don’t finish speaker’s sentence Plan your response after the speaker’s remarks

15 Passive Listening Don’t listen Offer NO feedback Give impression you are uninterested Discourage further communication Show that you are more interested in your own thoughts

16 Feedback Purposes Clarify Encourage speaker to continue Evaluate or judge a person’s comment Paraphrase what the other person has said Gain more info.

17 Improve Communication
Use I/We messages Choose good time to communicate Build trust Use understandable language Be attentive Be interested Be patient Focus on message Be aware of multiple meanings Pay attention to tone Be aware of body language Be empathetic (put yourself in other’s shoes) Accept that people have different opinions and/or ideas Give feedback Use repetition Understand people communicate differently Know when to drop it

18 Communicating with Children
Get at child’s eye level Use words they can understand Keep it simple Eliminate distracters Listen Respect their feelings

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