A Framework for Success – a recap Ashok Shah VP and Managing Principal WW eGovernment Practice

CIO Challenges and Desired Outcomes  Build distinctive competencies  Be easier to do business with. Provide one face to the customer, when the customer has many faces to us.  Leverage information technology value to enhance business performance.  Integrate value chain and processes across organizational and geographic boundaries.  Leverage enterprise knowledge for performance and learning.  Maximize core business performance through flexible multi lens performance reporting systems.  Reduce time to decisions by getting information closer to where the work is done.  Ensure business continuity.  Focus on the core business, outsource the rest.  Continuously adapt infrastructure to changing organization and customer needs. Business Innovation Business Performance Improvement Operational Effectiveness Industry Parity Optimized Performance Leadership Reinvent / Redesign Rearchitect Rehost ROA ROI TCO

TransportationTransportation Postal Services EnvironmentEnvironment LegislatureLegislature DefenseDefenseEducationEducation RevenueRevenue Health & Human Services Justice and Public Safety Typical domains in Government

Core Domain Solutions IT Operations Solutions Standard LOB Applications G2B Apps G2E Apps G2C Apps Maintenance Common Information Systems Business Continuity/Security HPS Managed Services Example - End-to-End Solutions – Transportation License Renewal Testing License Production Motor Vehicle Registration System eCommerce eProcurement Commerce Portals Digital Marketplaces Private Exchanges Partner Extranets Enterprise Information Portals Coll. Solutions Workflow Solutions Business Intelligence CRM Constituent customization Clickstream Analysis Finance and Accounts HR Payroll W2K Exchange HA / Mission Critical IntegrationIntegration Business Process Redesign Oracle 9i.NET

Core LOB Applications Mission Critical Infrastructure Standard LOB Applications B2E Apps B2C Apps Business Process Redesign Integration B2B Apps Building end-to-end Mission Critical Real-Time Infrastructures – A Framework GOALS NT / Unix / Linux / OpenVMS Oracle Storage Networks Wireless Systems Project Management Architecture Systems Integration Availability and Business Continuity Networking Consolidation Migration and Technology Upgrade Hardware and Software Management Technology Refresh Data Center Creation Environment Outcomes Capabilities – Self or Partner Manageability Security High Availability High Reliability Adaptability Operational Effectiveness Mobility Solutions ZLE Infrastructure Adaptive Homeland Security Performance Improvement IT Operations Strategy Messaging and Collaboration Business Innovation

Core LOB Applications Mission Critical Infrastructure Standard LOB Applications B2E Apps B2C Apps Business Process Redesign Integration B2B Apps Building inter-operable systems – A Framework GOALS Environment Outcomes Capabilities – Self or Partner Platforms -Microsoft.NET / Oracle 9i Middleware - IONA / Weblogic / Websphere Interoperability Legacy Protection Customer Choice Project Management Architecture Database Integration Server/Storage Integration Integrating Legacy Systems Legacy Integration Investment Protection Operational Effectiveness Enterprise Integration Operational Data Store Performance Improvement Business Innovation Application Integration IS Productivity

Core LOB Applications Mission Critical Infrastructure Standard LOB Applications B2E Apps B2C Apps Business Process Redesign Integration B2B Apps Building end-to-end Mission Critical Applications – A Framework GOALS Environment Outcomes Capabilities – Self or Partner Business Solutions Mission Critical Web-enabled Project Management Architecture Creating Distributed Web Services environment Application Development Functional Skills Domain Knowledge Platforms – Oracle 11i, App Servers, Web Servers ISV Applications – Oracle, SAP, Siebel, i2 Home-grown applications Standard Business Applications Process Automation eProcurement Operational Effectiveness Real-time CRM XML Schema Performance Improvement Web -enabling Applications KM Solutions - Portal Supply-chain solutions Business Innovation Internet-Centric Modular Interoperable Portable

Core LOB Applications Mission Critical Infrastructure Standard LOB Applications B2E Apps B2C Apps Business Process Redesign Integration B2B Apps Business Redesign – A Framework GOALS Environment Outcomes Capabilities – Self or Partner Project Management Architecture Creating business solutions Application Development Implementing eBusiness solutions Business Knowledge Domain Knowledge Industry Knowledge Platforms –.NET, Oracle 11i, App Servers, Web Servers Applications – Portals Commerce One, Clarus, Oracle Customer-Centric Internet-Centric Intranet-Centric Operational Effectiveness New Internet-centric processes eBusiness Markets and Exchanges Performance Improvement Business Innovation Re-engineered processes Process Knowledge Process Fine-Tuning Outsourced Processes

Architecture Solutions Integration Availability & Performance Optimization Management Services Financing 34,000+34,000+ professionals…professionals… architecting, delivering and managing enterprise business solutions worldwide 3,400+ Windows 2000-certified engineers 2,500 Internet and Networking engineers 4,000+ UNIX engineers 2,500 Cisco engineers 15,000 Microsoft-trained specialists 2,100 SQL Server-certified engineers 4,700 OpenVMS-trained specialists 400 NSK engineers Compaq Global Services

Compaq Global Services Portfolio DesignImplementManage Support Plan  Application & Infrastructure Architecture  TCO Planning  Availability Review  Assessment Services  Network Design  Program Management  Staging and Integration  Installation & Start-up  Technology Migrations  Solutions Integration  Financing Services  Integrated Hardware & Software Support  Program Management  Business Critical Support  Financial Asset Management  Insurance Services  Management Services  Asset Recovery & Disposition SupportSolution Throughout the Lifecycle

What’s the value for customers?  Faster time to solution  Lower risk  Simplification of complex technology  Greater focus on their core business  Lower cost of ownership  They are more competitive

Compaq Global Services delivers results  6 of the 8 largest ISPs selected Compaq Services  Provided solutions to >500 ISPs, NSPs & online service providers  More than 6 million Microsoft Exchange seats deployed  More than 8 million Windows seats deployed  $3 billion in leased assets  Over 50,000 Compaq Financial Services customers, including 90 global accounts  Global network of Operations Management Centers for outsourcing support