1. 1 Systems Integration (automation) Business Integration (reengineering) E-Commerce (Web-Enabled Commerce) E-Business (Web-Enabled Transformation) M-Business (Multi-Device, Multi-Web, Transformation) Value Time & Scope 1.1: Market Evolution

2. 2 MP3 Players Screen Phones WAP Phones Mobile Tablets PDAsDigital Cameras Pocket PC AutosToys Pagers Information Appliances PCs, Servers, Mainframes Time Share E-mail Chat World Wide Web Wireless/ Mobile Internet Embedded Internet PCs, Servers, Mainframes Today Tomorrow 1.2: Evolution Of Internet Access

3. 3 Changing Customer Priorities Infrastructure Innovation Mobile Business Model Hardware& Device Innovation Demographics Speed of Servive Simplicity and Convenience Miniaturization New Channels Device Convergence Voice User Interfaces Network bandwidth Network Convergence Personalized Bandwidth 2.1: The Innovation Circle

4. 4 New Innovation Opportunities Customer Focus Operational Focus Supply Chain Focus Application Infrastructure Breakthrough Platform Focus 3.1: The M-Business Landscape

5. 5 Breakthrough Platforms Framework Client-Side Software Platforms Operating Systems, Tools, Browsers Device Platforms Cell phones, PDAs, PocketPCs Tablets, Appliances Web Services Platforms Operating Systems, Tools, Programming languages Hardware Platforms Microprocessors, Chipsets, DSP, Flash Memory 4.1: Breakthrough Platforms Framework

6. 6 Application Infrastructure Framework Mobile Application Service Providers Mobile Application/ Service Enablers Mobile Internet Service Providers Application Gateway/platform Providers 5.1: Application Infrastructure Framework

7. 7 Back-Office Applications Personalization Usability Messaging Real-Time Interaction Location- Based Services Bill Payment Multi-Purpose Web Portals Commerce Portals Pure-Play Niche Wireless Operator Portals Web Portal Customer Mobile Devices Billing Content CRM Customer Support Messaging 6.3: Portal Framework

8. 8 Mobile Customer Framework Channel Extension (Sales and Service Transactions) Multi-Channel Synchronization (Building Relationships) M-Commerce Channel (New Service Encounters) Channel Augmentation (Marketing Information) 7.1: Mobile Customer Framework Business to Customer (B2C)

9. 9 E-Business Applications Sales Marketing OrderFulfillmentServiceSatisfaction Channel Extension M-Commerce Channel Multi-Channel Synchronization Channel Web Portal Customer Web Portal Customer Mobile Devices Billing Content Selling Chain Management Business Intelligence CRM 7.2: Customer Framework

10. 10 E-Business Applications SchedulingForecasting Distribution Planning Service Notification ProcurementDelivery Supply Chain Execution Supply Chain Visibility Service Management E-Procurement Supplier Web Portal Supplier Mobile Devices Selling Chain Management Business Intelligence CRM 8.3: Mobile Supplier Framework ERP E-Procurement SCM

11. 11 Application Extension Framework Mobile Office and Messaging Applications Front Office Enterprise Application Specialized Solutions Mobile Corporate Portals Business to Employee (B2E) 9.1: AOL Mobile Capability Framework

12. 12 E-Business Applications Self Service Data Organization ProcurementIntranet Performance Monitoring News, Stocks, Web Front Office Enterprise Apps Mobile Corporate Portals Specialized Solutions Mobile Office Applications Employee Web Portal Employee Mobile Devices Selling Chain Management Business Intelligence CRM 9.2: Mobile Employee Framework ERP E-Procurement SCM

13. 13 Solution Strategy Capability Evaluation Solution Blueprint Tactical Execution  Customer Pain  Value Proposition  Profit Model  Internal Assessment  Capability Configuration  Business Case Creation  Blueprint Design  Impact Analysis  Integration Design  Tactical Execution  Project Planning  Application Implementation 10.1: Typical Supply Chain Structure

14. 14 Revenue Enhancement Cost Reduction Effective Asset Utilization  Sponsorship?  Internal Leadership?  Current Strategy?  Resource-Funding, People?  Strategic Alliances?  Infrastructure Readiness? Key Considerations Value Creation Process Improvement Strategic Improvement Breakthrough Transformation Scope of Initiative 10.2: Capability Assessment

15. 15 Enterprise Infrastructure E-Business Application Layer Corporate Strategy Mobile Strategy Business Model Scope Customer Selection Value Creation Capability Alignment Mobile Applications Mobile Portals Customer Applications Supply Chain Applications Employee Facing Applications Supporting Infrastructure Scalability Reliability Hosting Messaging Databases Middleware Data & Transaction Security 10.3: Elements of a Solution Blueprint

16. 16 Meeting Room Class Room E-Trade/Auction Groupware, Workflow Issue-based Discussion E-Business Web Publishing Conferencing Forum Discussion Bulletin Board E-Mail Messaging Chat Structured Informal Communication (Directional) Interaction Collaboration (team) Technologies for Collaboration and Communication Security Process

17. 17 1 2 3 4 5 Information Technology Infrastructure Know-what Know-how Know-why Quality Information Explicit Knowledge Tacit Knowledge Raw Information Organizational Knowledge Core Competence Crystallize Core Competence Generalize Best Practice for Reuse Produce Best Practice Contextualize Organizational Knowledge Create Organizational Knowledge Improve quality of information Make tacit knowledge explicit Best Practice

18. 18 Product Manufacturing Information Manufacturing Input Process Output Raw Materials Assembly Line Physical Products Raw Data Information System Information Products

19. 19 DefineMeasure ImproveAnalyze TDQM Cycle 1 2 34

20. 20 Core Competency Technologies Knowledge derivative Information Communication Industries Intellectual & Intangible Assets Partnership Patents Data bases Processes Explicit, Codified Knowledge Methods Human Capital Wellspring of Knowledge Skill Experience Knowledge Learning

21. 21 Information Production Process Consume Changing Consumer needs Information Product Product Life-Cycle Information Product Manager

22. 22 Problem Solving Architecture Solution RequirementsKnowledge Domains Provide Scope for Technical Architecture Business Architecture Structured Knowledge Assets ProductsServices Solution Domain Architecture Structure Solutions Customized Solution Customize Provide Scope for Contain Drive Define structure Structure overlap

23. 23 Enterprise Information Management Integrated Networks Electronic Mail/Messaging Cross-Vendor Support Scheduling Executive Information System Standards Content Management Local/Remote Services Distributed Systems Infrastructure Telecommunication Infrastructure Performance Configuration Management Competency Configuration Application Configuration Assets Configuration Skill Configuration Methodology Configuration Groupware Group Decision Support Systems Desktop Video and Audio Conferencing Group Application Development Environment Collaborative Document Management Workflow Customer Care Management Corporate Knowledge Infrastructure