NANC Report Numbering Oversight Working Group (NOWG) June 7, 2012 Tri-Chairs: Laura Dalton, Verizon Communications Natalie McNamer, T-Mobile USA Gwen Zahn, Verizon Wireless

Contents 2011 PA Performance Report 2011 NANPA Performance Report Tri-Chair Election Outstanding PA Change Orders Outstanding NANPA Change Orders NANPA and PA Contract Consolidation NOWG Participating Companies Meeting Schedule 2

Summary 2011 PA Survey Respondents 06/07/20123 The number of respondents to the 2011 PA Survey was slightly down from 2010 for both service providers and state regulators. The following chart reflects the trend of respondents since the inception of the PA performance survey:

06/07/20124 Summary 2011 PA Performance Report The PA’s annual performance assessment is based upon: –2011 Performance Feedback Survey –Written comments and reports –Annual Operational Review –NOWG observations and interactions with the PA

06/07/20125 Summary 2011 PA Performance Report The PA’s rating for the 2011 performance year was determined by consensus of the NOWG to be More than Met. This rating is defined below: Satisfaction RatingUsed when the PA... MORE THAN MET Met and often went beyond performance requirement(s)  Provided more than what was required to be successful  Performance was more than competent and reliable  Decisions and recommendations usually exceeded requirements and expectations

06/07/20126 Summary 2011 PA Performance Report Pooling Administrator (Section A) There were four questions in this section to which respondents provided the following aggregated response ratings: –92 as Exceeded –71 as More than Met –20 as Met –3 as Sometimes Met Implementation Management (Section B) There were two questions in this section to which respondents provided the following aggregated response ratings: –16 as Exceeded –23 as More than Met –15 as Met –2 as Sometimes Met

06/07/20127 Summary 2011 PA Performance Report Pooling Administration System (PAS) (Section C) There were three questions in this section to which respondents provided the following aggregated response ratings: –68 as Exceeded –76 as More than Met –25 as Met –1 as Sometimes Met PA Website (Section D) There was one question in this section to which respondents provided the following aggregated response ratings: –29 as Exceeded –31 as More than Met –8 as Met

06/07/20128 Summary 2011 PA Performance Report Miscellaneous Pooling Administration (PA) Functions (Section E) There were four questions in this section to which respondents provided the following aggregated response ratings: –79 as Exceeded –102 as More than Met –35 as Met Overall Assessment of Pooling Administrator (PA) (Section F) There was one question in this section to which respondents provided the following aggregated response ratings: –34 as Exceeded –32 as More than Met –3 as Met

06/07/20129 Summary 2011 PA Performance Report Following is a summary of written comments that were provided by survey respondents: Outstanding praise for the PA staff was a consistent theme throughout the survey: –Provides a high level of support, assistance, and guidance –Always professional, informed, and courteous –Responsive, helpful, and thorough –Goes above and beyond to satisfy their customers.

06/07/ Summary 2011 PA Performance Report Comments suggesting improvements were mostly isolated. Comments pertained to: Some inconsistencies among PA representatives in accuracy and timeliness of information provided PAS limitations and suggestions for system augmentations

06/07/ Summary – NOWG Observations 2011 PA Performance Report The NOWG concluded that the written comments were not indicative of any consistent performance issues, and in many cases provided significant praise for individual PA staffers.

06/07/ Summary - Suggestions 2011 PA Performance Report The NOWG makes the following recommendations for the PA’s consideration: Continue to review internal training processes to ensure that consistency in understanding the processes and responding to service providers is communicated to the PA personnel Ongoing review of the website to ensure accuracy and timeliness of data Work with the NOWG on determining the feasibility of automating Telcordia BIRRDS entries of BCD screen data elements (new entries, disconnects, modifications, etc…) The NOWG requests NANC approval of the report and requests the NANC Chair to transmit to the FCC.

Summary 2011 NANPA Survey Respondents 06/07/ The number of respondents to the 2011 NANPA Survey was slightly down from 2010 for both service providers and state regulators. The following chart reflects the trend of respondents since the inception of the NOWG performance survey:

06/07/ Summary 2011 NANPA Performance Report The NANPA’s annual performance assessment is based upon: 2011 Performance Feedback Survey Written comments and reports Annual Operational Review NOWG observations and interactions with the NANPA

06/07/ Summary 2011 NANPA Performance Report NANPA’s rating for the 2011 performance year was determined by consensus of the NOWG to be Exceeded. This rating is defined below: Satisfaction RatingUsed when the NANPA... EXCEEDED Exceeded performance requirement(s)  Provided excellence above performance requirements and exceeded expectations  Performance was well above requirements  Decisions and recommendations exceeded requirements and expectations

06/07/ Summary 2011 NANPA Performance Report CO Code (NXX) Administration (Section A) –There were four questions in this section to which respondents provided the following aggregated response ratings: 67 as Exceeded 56 as More than Met 15 as Met NPA Relief Planning (Section B) –There were four questions in this section to which respondents provided the following aggregated response ratings: 67 as Exceeded 60 as More than Met 17 as Met

06/07/ Summary 2011 NANPA Performance Report NRUF (Section C) –There were four questions in this section to which respondents provided the following aggregated response ratings: 74 as Exceeded 68 as More than Met 19 as Met 3 as Not Met Other NANP Resources (Section D) –There was one question in this section to which respondents provided the following aggregated response ratings: 11 as Exceeded 7 as More than Met 4 as Met

06/07/ Summary 2011 NANPA Performance Report NANP Administration System (NAS) (Section E) –There were two questions in this section to which respondents provided the following aggregated response ratings: 40 as Exceeded 39 as More than Met 21 as Met NANPA Website, Reports, and Industry Activities (Section F) –There were three questions in this section to which respondents provided the following aggregated response ratings: 58 as Exceeded 72 as More than Met 33 as Met 1 as Sometimes Met

06/07/ Summary 2011 NANPA Performance Report Overall Assessment of the NANPA (Section G) –There was one question in this section to which respondents provided the following aggregated response ratings: 27 as Exceeded 31 as More than Met 3 as Met

06/07/ Summary 2011 NANPA Performance Report The following is a summary of written comments that were provided by survey respondents: Significant praise for NANPA staff was a consistent theme throughout the survey. In many cases, the comments provided praise for individual staff members. The following recurring adjectives were used by multiple respondents to describe their experiences in working with the NANPA staff: –Friendly, helpful, and knowledgeable –Professional, prompt, and courteous –Competent, diligent, and informative

06/07/ Summary - NOWG Observations 2011 NANPA Performance Report All comments received were positive, and none suggested any areas needing improvement. After thoroughly reviewing the comments received, the NOWG concluded that the written comments indicated a very high level of satisfaction experienced by those who interacted with the NANPA.

06/07/ Summary - NOWG Observations 2011 NANPA Performance Report As in previous years, the 2011 survey results revealed a high level of client satisfaction with the continued perseverance, professionalism, and expertise exhibited by NANPA personnel when performing their NANPA duties. The NANPA continued to consistently and effectively demonstrate their expertise as the custodian of numbering resources in all areas in which they were involved.

06/07/ Summary - Suggestions 2011 NANPA Performance Report The NOWG makes the following recommendations for NANPA’s consideration: Continue to proactively search for ways to improve processes, educate customers, and enhance system functionality Work with the NOWG on determining the feasibility of automating Telcordia BIRRDS entries of ACD screen data elements (new entries, disconnects, modifications, etc…) Implement training videos that will be posted to the NANPA website for NRUF, NAS, Website, and other training, in lieu of live training The NOWG requests NANC approval of the report and requests the NANC Chair to transmit to the FCC.

Tri-Chair Position Gwen Zahn (Verizon Wireless) has accepted a new position within her company and has resigned from her position as a Tri-Chair of the NOWG. Karen Riepenkroger (Sprint/Nextel) was nominated and elected by acclamation to serve as Tri-Chair with her term ending at the end of The NOWG respectfully requests the NANC’s concurrence on the election. 2406/07/2012

Outstanding PA Change Orders Change Order Number Date FiledSummaryNOWG StatusFCC ActionScheduled Implementation Date 22 8/5/2011INC Issue #698– Auto-Populate Total Numbering Resources on TBPAG MTE Form NOWG Recommendation to Approve to FCC on 09/07/11 FCC Approved on 12/14/2011 TBD 21Initially filed on 8/5/2011. Re-filed on 11/11/2011 INC Issue #710– NANC Action Item “Multi-OCN” Issue NOWG Recommendation to Approve to FCC 11/30/2011 FCC Approved on 12/14/2011 TBD 202/18/2011Proposed Enhancements to PAS NOWG Recommendation to Approve to FCC on 03/04/11 FCC Approved on 6/17/2011 Tentatively scheduled for 6/29/ /07/2012

26 Outstanding NANPA Change Orders Change Order Number Date FiledSummaryNOWG StatusFCC ActionScheduled Implementation Date 228/05/2011INC Issue 698: Auto-Populate Total Numbering Resources on TBPAG MTE Form NOWG Recommendation to APPROVE to FCC on 09/07/11 FCC Approved on 12/14/2011 TBD 21Initially filed on 8/5/2011. Re-filed on 11/11/2011 INC Issue 710: NANC Action Item “Multi-OCN” Issue NOWG Recommendation to APPROVE to FCC 11/30/2011 FCC Approved on 12/14/2011 TBD 06/07/2012

NANPA and PA Administrator Contract Consolidation The NOWG respectfully requests the NANC’s approval to proceed with an in-depth evaluation of some of the benefits or risks of a consolidation of the NANPA and PA Administrator contracts. 2706/07/2012

NOWG Participating Companies AT&T CenturyLink Cox Communications EarthLink Business Pennsylvania Public Utilities Commission Sprint Nextel T-Mobile USA Verizon Communications / Verizon Wireless Windstream Communications XO Communications 2806/07/2012

NOWG Upcoming Meeting Schedule MonthActivity June 15PA Standing Agenda Call with NOWG - Conference Call 1 pm Eastern, 1 hr June 15NANPA Standing Agenda Call with NOWG - Conference Call 2 pm Eastern, 1 hr * July 14PA Standing Agenda Call with NOWG - Conference Call 1 pm Eastern, 1 hr July 14NANPA Standing Agenda Call with NOWG - Conference Call 2 pm Eastern, 1 hr * August 21PA Standing Agenda Call with NOWG - Conference Call 1 pm Eastern, 1 hr August 21NANPA Standing Agenda Call with NOWG - Conference Call 2 pm Eastern, 1 hr * * NOWG-Only Monthly Call following Calls with the Administrators 29

NOWG Meetings Contact any of the Tri-Chairs for complete meeting or conference call details: Other meetings for the NOWG may be scheduled as needed beyond what has been identified in this list. NOWG meeting notes and documents are posted at 06/07/201230