1. NANC Report Numbering Oversight Working Group (NOWG)
June 30, 2016
Co-Chairs:
Laura Dalton, Verizon
Karen Riepenkroger, Sprint
06/30/2016

2. Contents 2015 Performance Reports and Surveys for NANPA and PA
2015 NANPA Performance Report
2015 PA Performance Report
NANPA and PA Change Orders
Meeting Schedule
NOWG Participating Companies
06/30/2016

3. Summary 2015 Performance Reports for NANPA and PA
The annual performance assessment for the NANPA and PA is based upon:
2015 Performance Feedback Surveys
Monthly Reports
Annual Operational Reviews
NOWG observations and interactions with the NANPA and PA
06/30/2016

4. Summary 2015 Performance Surveys
The NOWG conducts three annual performance surveys:
NANPA PA
RNA
In 2015, each survey had a single survey question per function and a single comment section at the end of each survey.
The rating categories were: Met or Not Met. There was also a N/A category if there was no interaction with the NANPA, PA, or RNA.
06/30/2016

5. Summary 2015 Performance Surveys Definition of Each Rating Category
Satisfaction Rating
Used when the NANPA, PA, RNA...
MET
Performance was competent and reliable
Decisions and recommendations were within requirements
NOT MET
Performance was unreliable and commitments were not met
Decisions and recommendations were inconsistent with requirements
06/30/2016

6. Summary 2015 NANPA Survey Respondents
The total number of respondents to the 2015 NANPA Survey was consistent with the total from The following chart reflects the trend of respondents since the inception of the NANPA performance survey:
06/30/2016

7. Summary 2015 NANPA Survey Results
Each section in the 2015 NANPA survey had one question and the respondents provided the following aggregated response ratings:
Section
Met
Not Met
N/A
CO Code (NXX) Administration 58 10
NPA Relief Planning 61 7
NRUF 62 6
Other NANP Resources 46 22
NANP Administration System (NAS) 65 3
NANPA Website and Reports  4 2
NANPA Industry Activities 44 24
Overall Assessment of the NANPA
06/30/2016

8. Summary 2015 NANPA Survey Results
The following is a summary of written comments that were provided by survey respondents:
Significant praise for the NANPA staff was a consistent theme in the survey. The comments included praise for individual staff members and appreciation for the quality of service provided by NANPA.
The following adjectives and phrases were used by multiple respondents to describe their experiences in working with the NANPA staff:
Dedicated, helpful, knowledgeable
Responsive, prompt, pleasant, informative
Always ready to help, go out of their way
Show expertise and professionalism
06/30/2016

9. Summary 2015 NANPA Survey Results
Comments suggesting improvements were mostly isolated and were not indicative of any consistent performance issues for the NANPA. Suggested improvements pertained to the NANPA website and on-line NRUF reporting.
06/30/2016

10. Summary 2015 NANPA Performance Report NOWG Observations
After thoroughly reviewing the NANPA survey responses, the NOWG concluded that the survey’s quantitative results and written comments indicated a high level of satisfaction experienced by those who interacted with the NANPA.
The NANPA actively participated in industry forums, and promptly addressed issues brought to their attention. The NANPA also promptly addressed suggestions made by the NOWG.
As in previous years, the NANPA has continued to consistently and effectively demonstrate their expertise as the custodian of numbering resources in all areas in which they were involved.
06/30/2016

11. Summary 2015 NANPA Performance Report NOWG Observations – Highlights
NANPA performed significant work helping service providers resolve discrepancies on codes, and worked with regulators to recover or transfer abandoned codes.
Initiated a significant project to reclaim 555 line numbers not in service.
Updated internal Help Desk M&Ps, and continued ongoing code administrator training, including procedures for processing applications from interconnected VoIP providers.
Implemented several NAS and website enhancements.
Provided industry leadership and support in multiple NPA relief planning activities.
06/30/2016

12. Summary 2015 NANPA Performance Report
The NANPA’s rating for the 2015 performance year was determined by consensus of the NOWG to be Met.
06/30/2016

13. Summary 2015 NANPA Performance Report NOWG Suggestions
The NOWG makes the following recommendations for NANPA’s consideration:
Continue to proactively search for ways to improve processes, educate customers, and enhance system functionality.
Make information on the NANPA website easier to locate by reviewing its design and enhancing the website search function.
Review the existing NRUF training videos for possible upgrades to support training for new VoIP providers and overall NRUF refresher training for service providers, with a focus on the submission of NRUF forms online. Also consider offering webinar NRUF training.
Add verbiage to the “Getting Started with CIC Assignments” document posted on the NANPA website to convey the message that OCNs and CICs are not interchangeable, and CICs are not contained in the LERG.
06/30/2016

14. Summary 2015 PA Survey Respondents
The total number of respondents to the 2015 PA Survey was down from The following chart reflects the trend of respondents since the inception of the PA performance survey:
06/30/2016

15. Summary 2015 PA Survey Results
Each section in the 2015 PA survey had one question and the respondents provided the following aggregated response ratings:
Section
Met
Not Met
N/A
Pooling Administrator (PA) 78 1
Pooling Administration System (PAS) 71 8
PA Website 76 3
Miscellaneous PA Functions 73 5
PA Industry Activities 57 22
Overall Assessment of the PA 79
06/30/2016

16. Summary 2015 PA Survey Results
The following is a summary of written comments that were provided by survey respondents:
Significant praise for the PA staff was a consistent theme throughout the survey. Comments included praise for individual staff members and appreciation for the quality of service provided by the PA.
The following adjectives and phrases were used by multiple respondents to describe their experiences in working with the PA staff:
Prompt, responsible, polite
Knowledgeable, patient, helpful
Courteous, eager to assist
Professional, informative, supportive
06/30/2016

17. Summary 2015 PA Survey Results
Comments suggesting improvements were mostly isolated and were not indicative of any consistent performance issues for the PA.
Suggested improvements were related to additional PAS enhancements.
06/30/2016

18. Summary 2015 RNA Survey Respondents
The total number of respondents to the 2015 RNA Survey was down from The following chart reflects the trend of respondents since the inception of the RNA survey.
06/30/2016

19. Summary 2015 RNA Survey Results
Each section in the 2015 RNA survey had one question and the respondents provided the following aggregated response ratings:
Section
Met
Not Met
N/A
Routing Number Administrator (RNA) 8 4
Routing Number Administration System (RNAS) 9 3
RNA Website 10 1
RNA Industry Activities 6
Overall Assessment of the RNA 11
06/30/2016

20. Summary 2015 RNA Survey Results
The following is a summary of written comments that were provided by survey respondents:
Praise for the RNA staff was a consistent theme throughout the survey. In several cases, the comments provided praise for individual staff members and appreciation for the quality of service provided by the RNA.
The following adjectives and phrases were used by respondents to describe their experiences in working with the RNA staff:
Timely, great service
Exceptional, helpful, responsive
Always available to assist and provide information
Consistently goes above and beyond
06/30/2016

21. Summary 2015 RNA Survey Results
The RNA survey respondents did not provide any comments suggesting improvements, indicating no consistent performance issues for the RNA.
06/30/2016

22. Summary 2015 PA Performance Report NOWG Observations
After thoroughly reviewing the PA and RNA survey responses, the NOWG concluded that the surveys’ quantitative results and written comments indicated a high level of satisfaction experienced by those who interacted with the PA and RNA.
The PA and RNA actively participated in industry forums, and quickly addressed issues brought to their attention.
The PA continued to demonstrate their ability to handle the large volume of block applications, while simultaneously completing special projects.
06/30/2016

23. Summary 2015 PA Performance Report NOWG Observations - Highlights
The PA processed the highest quantity of Part 3s since the start of Pooling.
Rolled out the new PAS in January with minimal issues.
Created three new training videos, including two for service providers and regulatory users about the enhancements implemented in the new PAS.
Performed significant work in preparing for interconnected VoIP providers to obtain resources directly, including updating guidelines and forms, as well as the associated processes.
06/30/2016

24. Summary 2015 PA Performance Report
The PA’s rating for the 2015 performance year was determined by consensus of the NOWG to be Met.
06/30/2016

25. Summary 2015 PA Performance Report NOWG Suggestions
The NOWG makes the following recommendations for the PA’s consideration:
Continue to have internal training sessions with the PA and RNA personnel to ensure consistency in understanding the processes when responding to service providers and regulators.
Create a Program Improvement Plan (PIP) document to capture and track performance improvements suggested by the NOWG, to be discussed during the monthly joint meetings with the NOWG.
Create training videos for p-ANI applicants, such as a video similar to the PA’s “New to Pooling Quick Start” video, or a video on how to locate FCC license information. Consider creating additional training videos that would assist p-ANI applicants/assignees as needed.
Continue to provide high quality service to the industry.
06/30/2016

26. 2015 NANPA and PA Performance Reports
The NOWG requests NANC approval of the NANPA and PA Performance Reports and requests the NANC Chair to transmit to the FCC.
06/30/2016

27. Scheduled Implementation Date
NANPA Change Orders
Change Order Number
Date Filed
Summary
NOWG Status
FCC Action
Scheduled Implementation Date 2
05/22/2015
INC Issue 794: Update 555 NXX Assignment Guidelines to Reflect a Moratorium on New Assignments
NOWG Recommendation to Approve sent to FCC on 05/29/2015
Approved on 06/17/2015
NOWG continues to monitor NANPA’s activities with the 555 NXX Resource 3
09/22/2015
NANP Administration System (NAS) NRUF Updates
NOWG Recommendation to Approve sent to FCC on
09/28/2015
Pending
Tentative – 2nd Half 2016 4
01/03/2016
INC Issue 497: Identify Changes to INC Guidelines Based on NANC’s Report and Recommendation, VoIP Service Providers’ Access Requirements for NANP Resource Assignments (July 19, 2005), and FCC Order (June 22, 2015)
and
INC Issue 797: Updates to the INC Guidelines Forms
NOWG Recommendation to Approve sent to FCC on 01/11/2016
Approved on 02/11/2016
Implemented 04/22/2016
06/30/2016

28. Scheduled Implementation Date
PA Change Orders
Change Order Number
Date Filed
Summary
NOWG Status
FCC Action
Scheduled Implementation Date 1
11/10/2015
Move RNAS and PAS into the Cloud
NOWG Recommendation to Approve sent to FCC on
11/18/2015
Approved on 12/04/2015
RNAS Implemented 02/20/2016
PAS Implemented 06/11/2016 2
12/29/2015
Changes to INC forms based on INC Issue # 497: VoIP Service Providers’ Access Requirements for NANP Resource Assignments and INC Issue # 797: Updates to the INC Guideline Forms
01/11/2016
Approved on 01/28/2016
RNAS Implemented 05/20/2016 3
03/07/2016
Addressing the iconectiv proposals for connection to the PAS
(Addresses PA support for and during the NPAC transition)
NOWG Recommendation to Not Approve sent to FCC on 4/26/2016
Pending
TBD
3A Revised
06/22/2016
Specifications for API
(Change order is only for the PAS API specifications for the NPAC transition)
NOWG Recommendation to Approve sent to FCC on 06/24/2016
06/30/2016

29. NOWG Upcoming Meeting Schedule – 2016
Month
Activity
July 22
PA Standing Agenda Call with NOWG - Conference Call 1 pm Eastern, 1 hr
NANPA Standing Agenda Call with NOWG - Conference Call 2 pm Eastern, 1 hr *
August 16
September 27 *
NOWG-Only Monthly Call following Calls with the NANPA and PA
06/30/2016

30. NOWG Meetings
Other meetings for the NOWG may be scheduled as needed beyond what has been identified in this list.
Contact the NOWG Co-Chairs for complete meeting or conference call details:
NOWG meeting notes and documents are posted at
06/30/2016

31. NOWG Participating Companies
AT&T
CenturyLink
Cox Communications
Pennsylvania Public Utilities Commission
Sprint
T-Mobile USA
Verizon
XO Communications
06/30/2016