1. NANC Report Numbering Oversight Working Group (NOWG)
June 29, 2017
Co-Chairs:
Laura Dalton, Verizon
Karen Riepenkroger, Sprint
06/29/2017

2. Contents 2016 Performance Reports and Surveys for NANPA and PA
2016 NANPA Performance Report
2016 PA Performance Report
NANPA / PA Technical Requirements Documents
Interconnected VoIP Foreign Ownership Referral
NANPA Change Orders
PA Change Orders
Meeting Schedule
Participating Entities
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3. Summary 2016 Performance Reports for NANPA and PA
The annual performance assessment is based upon:
2016 Performance Feedback Surveys
Monthly Reports
Annual Operational Reviews
NOWG observations and interactions with the NANPA, the PA, and the RNA
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4. Summary 2016 Performance Surveys Definition of Each Rating Category
Satisfaction Rating
Used when the NANPA, PA, RNA...
MET
Performance was competent and reliable
Decisions and recommendations were within requirements
NOT MET
Performance was unreliable and commitments were not met
Decisions and recommendations were inconsistent with requirements
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5. Summary 2016 NANPA Survey Respondents
The total number of respondents to the 2016 NANPA Survey was up from 2015 with an increase in regulatory responses. The following chart reflects the trend of survey respondents for the past 10 years:
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6. Summary 2016 NANPA Survey Results
Each section in the 2016 NANPA survey had one question and the respondents provided the following aggregated response ratings:
Section
Met
Not Met
N/A
CO Code (NXX) Administration 65 11
NPA Relief Planning 63 13
NRUF 69 7
Other NANP Resources 61 15
NANP Administration System (NAS) 67 9
NANPA Website and Reports  71 3 2
NANPA Industry Activities 48 28
Overall Assessment of the NANPA 76
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7. Summary 2016 NANPA Survey Results
The following is a summary of written comments that were provided by survey respondents:
As in previous years, significant praise for the NANPA staff was a consistent theme in the survey. The comments included praise for individual staff members and appreciation for the quality of service provided by NANPA.
The following adjectives and phrases were used by multiple respondents to describe their experiences in working with the NANPA staff:
Proactive, responsive
Provides excellent customer service
Efficient, well organized, professional
Knowledgeable, accurate
06/29/2017

8. Summary 2016 NANPA Survey Results
Comments suggesting improvements were mostly isolated and were not indicative of any consistent performance issues for the NANPA.
Comments pertained to:
Use of the online NRUF Form 502.
Suggestion to enhance content of the system-generated Part 4 s.
06/29/2017

9. Summary 2016 NANPA Performance Report NOWG Observations
The NOWG concluded that the survey quantitative results and written comments indicated a high level of satisfaction experienced by those who interacted with the NANPA.
The NANPA actively participated in industry forums, and promptly addressed issues brought to their attention. The NANPA also promptly addressed suggestions made by the NOWG.
As in previous years, the NANPA has continued to consistently and effectively demonstrate their expertise in all areas in which they were involved.
06/29/2017

10. Summary 2016 NANPA Performance Report NOWG Highlights
Conducted one-on-one NRUF training and posted a “Getting Started” information sheet to assist newly authorized interconnected VoIP providers in applying for and obtaining NANP resources.
Completed a significant two-year project to reclaim 555 line numbers and implement the sunset of 555 NXX assignment guidelines.
Submitted and implemented change orders that resulted in several NANP Administration System (NAS) enhancements.
Provided industry leadership and support in NPA Relief Planning, NRUF, Other NANP Resources, and Code Administration activities.
06/29/2017

11. Summary 2016 NANPA Performance Report
The NANPA’s rating for the 2016 performance year was determined by consensus of the NOWG to be Met.
This rating is defined below:
Satisfaction Rating
Used when the NANPA...
MET
Performance was competent and reliable
Decisions and recommendations were within requirements
06/29/2017

12. Summary 2016 NANPA Performance Report NOWG Recommendations
The NOWG makes the following recommendations for NANPA:
Provide details of the type of modifications being made to NAS in the notices sent to users when events are scheduled to implement software builds or other improvements, particularly when changes may impact FTP users or users with automated processes.
Continue to offer NRUF training session(s) via WebEx which would include navigation and functionality of the online NRUF Form 502.
Hold a NANPA website refresher training session via WebEx, or an unstructured NANPA website Q&A session.
Continue to proactively search for ways to improve processes, educate customers, and enhance system functionality, and document those efforts where NANPA has gone above and beyond to assist its customers.
06/29/2017

13. Summary 2016 PA Survey Respondents
The total number of respondents to the 2016 PA Survey was down slightly from The following chart reflects the trend of survey respondents for the past 10 years:
06/29/2017

14. Summary 2016 PA Survey Results
Each section in the 2016 PA survey had one question and the respondents provided the following aggregated response ratings:
Section
Met
Not Met
N/A
Pooling Administrator (PA) 72 3
Pooling Administration System (PAS) 68 7
PA Website 70 5
Miscellaneous PA Functions
PA Industry Activities 49 26
Overall Assessment of the PA 75
06/29/2017

15. Summary 2016 PA Survey Results
The following is a summary of written comments that were provided by survey respondents:
As in previous years, significant praise for the PA staff was a consistent theme throughout the survey. Comments included praise for individual staff members and appreciation for the quality of service provided by the PA.
The following adjectives and phrases were used by multiple respondents to describe their experiences in working with the PA staff:
Professional, knowledgeable, friendly
Willing to help, conscientious, positive
Pleasant to work with, responsive, supportive
Problem solvers, proactive, patient
06/29/2017

16. Summary 2016 PA Survey Results
Comments suggesting improvements were mostly isolated and were not indicative of any consistent performance issues for the PA.
Comments pertained to:
More advanced notice of PAS changes that may impact automated processes.
Suggested PAS enhancement to add additional information to subject line of Part 4 Reminder/Delinquent notices.
More thorough review of Part 1A supporting documentation prior to issuance of Part 3 Denial.
06/29/2017

17. Summary 2016 RNA Survey Respondents
The total number of respondents to the 2016 RNA Survey was up from The following chart reflects the trend of respondents since the inception of the RNA survey.
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18. Summary 2016 RNA Survey Results
Each section in the 2016 RNA survey had one question and the respondents provided the following aggregated response ratings:
Section
Met
Not Met
N/A
Routing Number Administrator (RNA) 9 1 4
Routing Number Administration System (RNAS) 8 5
RNA Website
RNA Industry Activities 6 7
Overall Assessment of the RNA 12
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19. Summary 2016 RNA Survey Results
The following is a summary of written comments that were provided by survey respondents:
Praise for the RNA staff, with the exception of one respondent, was a consistent theme throughout the survey.
The following adjectives and phrases were used by respondents to describe their experiences in working with the RNA staff:
Dependable, helpful
Speedy, responsive
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20. Summary 2016 RNA Survey Results
Based on the results of the 2016 RNA Performance Survey, the industry overall appeared satisfied with the PA’s RNA performance.
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21. Summary 2016 PA Performance Report NOWG Observations
The NOWG concluded that the PA and RNA survey quantitative results and written comments indicated a high level of satisfaction experienced by those who interacted with the PA and RNA.
The PA and RNA actively participated in industry forums, and quickly addressed issues brought to their attention.
Assisted and educated newly authorized interconnected VoIP providers in obtaining numbering resources directly from the PA.
06/29/2017

22. Summary 2016 PA Performance Report NOWG Highlights
RNAS and PAS successfully moved to Amazon Web Services (AWS).
PAS and RNAS both exceeded the required metric of 99.9% availability in 2016.
Implementation of the Direct Numbering Access Interconnected VoIP Order.
Educated interconnected VoIP providers on requirements for application processing, proper supporting documentation, and on the information needed in 30-day notification letters.
06/29/2017

23. Summary 2016 PA Performance Report
The PA’s rating for the 2016 performance year was determined by consensus of the NOWG to be Met.
This rating is defined below:
Satisfaction Rating
Used when the PA...
MET
Performance was competent and reliable
Decisions and recommendations were within requirements
06/29/2017

24. Summary 2016 PA Performance Report NOWG Recommendations
The NOWG makes the following recommendations for the PA:
Continue to have internal training sessions with the PA and RNA personnel to ensure consistency in understanding the processes when responding to service providers and regulators.
Provide details of the type of modifications being made to PAS and RNAS in the notices sent to users when events are scheduled to implement software builds or other improvements, particularly when changes may impact FTP users or users with automated processes.
Review PA and RNA performance survey comments for possible future enhancements to PAS and RNAS.
Continue to proactively search for ways to improve processes, educate customers and enhance system functionality.
06/29/2017

25. 2016 NANPA and PA Performance Reports
The NOWG requests NANC approval of the NANPA and PA Performance Reports and requests the NANC Chair to transmit to the FCC.
06/29/2017

26. NANPA / PA Technical Requirements Documents (TRDs)
NOWG has completed the initial review and update of the NANPA TRD.
NOWG work on the PA TRD has been on hold for several months while the NOWG completed the 2016 NANPA and PA Performance Reports and addressed the Interconnected VoIP Foreign Ownership Referral.
NOWG will now resume its review and update of the PA TRD.
06/29/2017

27. Interconnected VoIP Foreign Ownership Referral
The FCC requested the NANC identify and evaluate concerns that may be raised by foreign ownership of VoIP applicants seeking numbering authorization from the FCC, specifically directing the NANC to:
Identify what issues foreign ownership of interconnected VoIP providers seeking to obtain numbering resources may present;
 Provide information about NANC member experience with foreign-owned carriers obtaining telephone numbers from the NANP and/or use of those numbers outside the United States, and
 Make specific recommendations about how to address foreign ownership of interconnected VoIP providers that seek to obtain numbers directly.
The NANC Chair referred the request to the NOWG, requesting the NOWG conduct an assessment, with assistance of the ATIS INC, on potential issues related to foreign owned interconnected VoIP service providers that are seeking the FCC’s authorization for direct access to numbering resources.
The NOWG reached out to the NANPA and PA for feedback, and to obtain even broader input, the NOWG asked the NANC Chair to send the request to the NANC and its Working Groups, such as the FoN WG.
The NOWG conducted its assessment and incorporated input received from the ATIS INC, NANPA, PA, and FoN WG into a single report, and provided the report to the NANC Chair on June 21, 2017.
06/29/2017

28. Scheduled Implementation Date
NANPA Change Orders
Change Order Number
Date Filed
Summary
NOWG Status
FCC Action
Scheduled Implementation Date 6
09/02/2016
NANP Administration System (NAS) to the Cloud
NOWG Recommendation to Approve sent to FCC on
09/13/2016
Approved on 9/30/2016
April 2017 – Migration to Cloud completed on 4/27/17 7
6/16/2017
NAS /Report Enhancements – INC Issue 830
Pending
06/29/2017

29. Scheduled Implementation Date
PA Change Orders
Change Order Number
Date Filed
Summary
NOWG Status
FCC Action
Scheduled Implementation Date
2nd Revised 3B
03/08/2017
Development and Support of the PAS NPAC API
NOWG Received on 03/08/2017 as FYI - No Action Expected
03/22/17
Delivered on 03/24/17 4
06/16/2017
PAS Generated Enhancements – INC Issue 830
Pending
06/29/2017

30. NOWG Upcoming Meeting Schedule – 2017
Month
Activity
July 18
PA Standing Agenda Call with NOWG - Conference Call 1 pm Eastern, 1 hr *
NANPA Standing Agenda Call with NOWG - Conference Call 2 pm Eastern, 1 hr *
August 9
September 14
* NOWG-Only Monthly Calls immediately following calls with the NANPA and PA
06/29/2017

31. NOWG Meetings
Other meetings for the NOWG may be scheduled as needed beyond what has been identified on this list.
Contact the Co-Chairs for complete meeting or conference call details:
NOWG meeting notes and documents are posted at
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32. NOWG Participating Entities
AT&T
CenturyLink
Pennsylvania Public Utilities Commission
Sprint
T-Mobile USA
Verizon
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