1. NANC Report Numbering Oversight Working Group (NOWG)
June 20, 2013
Co-Chairs:
Laura Dalton, Verizon Communications
Karen Riepenkroger, Sprint Nextel

2. Contents 2012 NANPA Performance Report 2012 PA Performance Report
NOWG Leadership
Outstanding PA Change Orders
Outstanding NANPA Change Orders
NOWG Participating Companies
Meeting Schedule

3. Summary 2012 NANPA Performance Report
The NANPA’s annual performance assessment is based upon:
2012 Performance Feedback Survey
Written comments and reports
Annual Operational Review
NOWG observations and interactions with the NANPA
06/20/2013

4. Summary 2012 NANPA Performance Report
NANPA’s rating for the 2012 performance year was determined by consensus of the NOWG to be Exceeded. This rating is defined below:
Satisfaction Rating
Used when the NANPA...
EXCEEDED
Exceeded performance requirement(s)
Provided excellence above performance requirements and exceeded expectations
Performance was well above requirements
Decisions and recommendations exceeded requirements and expectations
06/20/2013

5. Summary 2012 NANPA Survey Respondents
The total number of respondents to the 2012 NANPA Survey was down from The following chart reflects the trend of respondents since the inception of the NOWG performance survey:
06/20/2013

6. Summary 2012 NANPA Performance Report
CO (NXX) Administration (Section A)
There were four questions in this section to which respondents provided the following aggregated response ratings:
65 as Exceeded
53 as More than Met
14 as Met
2 as Sometimes Met
NPA Relief Planning (Section B) 
57 as Exceeded
39 as More than Met
21 as Met
06/20/2013

7. Summary 2012 NANPA Performance Report
NRUF (Section C) 
There were four questions in this section to which respondents provided the following aggregated response ratings:
62 as Exceeded
57 as More than Met
22 as Met
1 as Not Met
Other NANP Resources (Section D) 
There was one question in this section to which respondents provided the following aggregated response ratings:
13 as Exceeded
9 as More than Met
8 as Met
06/20/2013

8. Summary 2012 NANPA Performance Report
NANP Administration System (NAS) (Section E) 
There were two questions in this section to which respondents provided the following aggregated response ratings:
45 as Exceeded
34 as More than Met
19 as Met
NANPA Website, Reports, and Industry Activities (Section F) 
There were three questions in this section to which respondents provided the following aggregated response ratings:
61 as Exceeded
53 as More than Met
31 as Met
1 as Sometimes Met
2 as Not Met
06/20/2013

9. Summary 2012 NANPA Performance Report
Overall Assessment of the NANPA (Section G) 
There was one question in this section to which respondents provided the following aggregated response ratings:
28 as Exceeded
18 as More than Met
8 as Met
1 as Sometimes Met
06/20/2013

10. Summary 2012 NANPA Performance Report
The following is a summary of written comments that were provided by survey respondents:
Significant praise for NANPA staff was a consistent theme throughout the survey. In many cases, the comments provided praise for individual staff members. The following recurring adjectives were used by multiple respondents to describe their experiences in working with the NANPA staff:
Timely, responsive, and professional
Courteous, helpful, and knowledgeable
Excellent, accurate, and dedicated
06/20/2013

11. Summary 2012 NANPA Performance Report NOWG Observations
All comments received from the annual survey were positive, and none suggested any areas needing improvement.
After thoroughly reviewing the comments received, the NOWG concluded that the written comments indicated a very high level of satisfaction experienced by those who interacted with the NANPA.
06/20/2013

12. Summary 2012 NANPA Performance Report NOWG Observations
As in previous years, the 2012 survey results continued to reveal a high level of client satisfaction with the continued perseverance, professionalism, and expertise exhibited by NANPA personnel when performing their NANPA duties. The NANPA continued to consistently and effectively demonstrate their expertise as the custodian of numbering resources in all areas in which they were involved.
06/20/2013

13. Summary 2012 NANPA Performance Report Suggestions
The NOWG makes the following recommendations for NANPA’s consideration:
Continue to proactively search for ways to improve processes, educate customers, and enhance system functionality.
Continue to develop and produce instructional and training videos, such as “How to Request a Growth Code” on the NANPA website.
On semi-annual CIC report filing, send out a reminder notice similar to the NRUF reminder notice.
The NOWG requests NANC approval of the report and requests the NANC Chair to transmit to the FCC.
06/20/2013

14. Summary 2012 PA Performance Report
The PA’s annual performance assessment is based upon:
2012 Performance Feedback Surveys for the PA and RNA
Written comments and reports
Annual Operational Review
NOWG observations and interactions with the PA
06/20/2013

15. Summary 2012 PA Performance Report
The PA’s rating for the 2012 performance year was determined by consensus of the NOWG to be Exceeded. This rating is defined below:
Satisfaction Rating
Used when the PA...
EXCEEDED
Exceeded performance requirement(s)
Provided excellence above performance requirements and exceeded expectations
Performance was well above requirements
Decisions and recommendations exceeded requirements and expectations
06/20/2013

16. Summary 2012 PA Survey Respondents
The number of respondents to the 2012 PA Survey was up from 2011 with an increase in industry & other and the regulator respondents remained the same as in The following chart reflects the trend of respondents since the inception of the PA performance survey:
06/20/2013

17. Summary 2012 PA Performance Report PA Survey
Pooling Administrator (Section A)
There were four questions in this section to which respondents provided the following aggregated response ratings:
103 as Exceeded
108 as More than Met
35 as Met
2 as Sometimes Met
Pooling Administration System (Section B) 
There were three questions in this section to which respondents provided the following aggregated response ratings:
88 as More than Met
63 as Met
1 as Sometimes Met
06/20/2013

18. Summary 2012 PA Performance Report PA Survey
PA Website (Section C)
There were two questions in this section to which respondents provided the following aggregated response ratings:
60 as Exceeded
76 as More than Met
50 as Met
4 as Sometimes Met
Miscellaneous Pooling Administration (PA) Functions (Section D) 
There were four questions in this section to which respondents provided the following aggregated response ratings:
87 as Exceeded
107 as More than Met
90 as Met
06/20/2013

19. Summary 2012 PA Performance Report PA Survey
Overall Assessment of Pooling Administrator (PA) (Section E) 
There was one question in this section to which respondents provided the following aggregated response ratings:
37 as Exceeded
43 as More than Met
16 as Met
06/20/2013

20. Summary 2012 PA Performance Report PA Survey
Following is a summary of written comments that were provided by survey respondents:
Outstanding praise for the PA staff was a consistent theme throughout the survey:
Provides excellent support, assistance, and technical expertise
Always prompt, helpful, and courteous
Professional, friendly, and responsive
Willing to go the extra mile to provide top notch service to their customers .
06/20/2013

21. Summary 2012 PA Performance Report PA Survey
Comments suggesting improvements were mostly isolated.
Comments pertained to:
Process clarification questions
Suggestions for PAS and website enhancements
06/20/2013

22. Summary 2012 RNA Survey Respondents
2012 is the first year for the RNA Survey and the following chart represents the number of Industry & Other and Regulators that participated in this year’s survey. In subsequent years, the chart will reflect the trend of respondents with previous years.
06/20/2013

23. Summary 2012 PA Performance Report RNA Survey
Routing Number Administrator (Section A)
There were three questions in this section to which respondents provided the following aggregated response ratings:
18 as Exceeded
1 as More than Met
2 as Met
2 as Not Met
Routing Number Administration System (RNAS) (Section B) 
17 as Exceeded
3 as More than Met
6 as Met
3 as Not Met
06/20/2013

24. Summary 2012 PA Performance Report RNA Survey
RNA Website (Section C)
There were two questions in this section to which respondents provided the following aggregated response ratings:
8 as Exceeded
7 as More than Met
4 as Met
1 as Not Met
Miscellaneous RNA Functions (Section D) 
There were three questions in this section to which respondents provided the following aggregated response ratings:
14 as Exceeded
2 as More than Met
3 as Met
3 as Not Met
06/20/2013

25. Summary 2012 PA Performance Report RNA Survey
Overall Assessment of the RNA (Section E) 
There was one question in this section to which respondents provided the following aggregated response ratings:
7 as Exceeded
2 as Met
1 as Not Met
06/20/2013

26. Summary 2012 PA Performance Report RNA Survey
Following is a summary of written comments that were provided by survey respondents:
Outstanding praise for the RNA staff was a consistent theme throughout the survey:
Efficient, organized, and helpful
Polite and responsive .
06/20/2013

27. Summary 2012 PA Performance Report RNA Survey
Comments suggesting improvements were mostly isolated.
Comments pertained to:
Suggestions for RNAS and website enhancements
Ability to upload or attach documents rather than sending an .
06/20/2013

28. Summary 2012 PA Performance Report NOWG Observations
The NOWG concluded that the written comments were not indicative of any consistent performance issues for the PA and RNA, and in many cases provided significant praise for individual PA and RNA staffers.
06/20/2013

29. Summary 2012 PA Performance Report NOWG Suggestions
The NOWG makes the following recommendations for the PA’s consideration:
Continue to review internal training processes to ensure that consistency in understanding the processes and responding to service providers is communicated to the PA and RNA personnel.
Ongoing review of the PA and RNA websites to ensure accuracy and timeliness of data.
Continue to consider process or systems enhancements suggested by regulators and service providers.
The NOWG requests NANC approval of the report and requests the NANC Chair to transmit to the FCC.
06/20/2013

30. NOWG Leadership
The NOWG Tri-Chair position formerly held by Natalie McNamer is now vacant.
The current and future workload was reviewed by the two other tri-chairs.
On an interim basis, the vacant tri-chair position will not be filled.
06/20/2013

31. Outstanding NANPA Change Orders
Change Order Number
Date Filed
Summary
NOWG Status
FCC Action
Scheduled Implementation Date 1
9/24/2012
INC Issue 692: Update the 5YY Requirements for Resources and
INC Issue 702: Update Service Description for Use of 5YY Resources
NOWG Recommendation to Approve sent to FCC on 10/15/2012
Approved 12/5/2012
Estimated Implementation 3Q13
06/20/2013

32. Outstanding PA Change Orders
Change Order Number
Date Filed
Summary
NOWG Status
FCC Action
Scheduled Implementation Date 24
11/6/2012
Enhancement of the FTP Interface with the Pooling Administration System
NOWG Recommendation to Approve sent to FCC on 11/16/2012
12/5/12
End of June 2013 23
6/1/2012
INC Issue #715 - Update TBPAG for Retrieving a Block Donated/Returned in Error
NOWG Recommendation to Approve sent to FCC on 6/12/2012
FCC Approved on 8/14/2012
Implemented on 4/5/13
06/20/2013

33. NOWG Participating Companies
AT&T
CenturyLink
Cox Communications
EarthLink Business
Indiana Utility Regulatory Commission
Pennsylvania Public Utilities Commission
Sprint Nextel
Verizon Communications / Verizon Wireless
Windstream Communications
XO Communications
06/20/2013

34. NOWG Upcoming Meeting Schedule – 2013
Month
Activity
June 25
PA Standing Agenda Call with NOWG - Conference Call 1 pm Eastern, 1 hr
NANPA Standing Agenda Call with NOWG - Conference Call 2 pm Eastern, 1 hr *
July 16
August 27 *
NOWG-Only Monthly Call following Calls with the Administrators
06/20/2013

35. NOWG Meetings
Contact the Co-Chairs for complete meeting or conference call details:
Other meetings for the NOWG may be scheduled as needed beyond what has been identified in this list.
NOWG meeting notes and documents are posted at
06/20/2013