Copyright © 2006, Infinite Campus, Inc. All rights reserved. Campus Messenger

Copyright © 2006, Infinite Campus, Inc. All rights reserved. Agenda 1. Introductions 2. Objectives 3. What is Messenger? 4. Messenger Options 5. Designing Messages 6. Selecting Recipients 7. Monitoring via Reports 8. Q/A 9. Preview of Messenger

Copyright © 2006, Infinite Campus, Inc. All rights reserved. Objectives You will: Become familiar with Messenger features Set up Messenger and recipient preferences Build and save message templates Send messages Track messages

Copyright © 2006, Infinite Campus, Inc. All rights reserved. What is Messenger? Messenger is a way to automate communication with guardians and students regarding district messages, attendance, behavior, and classroom information using and/or the phone.

Copyright © 2006, Infinite Campus, Inc. All rights reserved. What is Messenger? Select Preferences Create Message or Phone? Establish Call Group via Trigger Criteria or Filter Message Queued Guardian Student Messenger allows automation of the time-consuming process of contacting parents. All Messenger Types use the same basic steps These steps are saved in templates and preferences, and can be automatically scheduled to occur at defined reoccurring frequencies.

Copyright © 2006, Infinite Campus, Inc. All rights reserved. Prompt Preferences Language Preference Remember that selection for Preferred Language you made for people in Census ? (The default is English, but if a person chooses Spanish, that person would prefer to be contacted in Spanish) There are two important things to remember: Messages do not automatically translate, so to use of this, you need to create both prompts and messages in Spanish as WAV files and upload them to Campus. If you choose to limit the recipients of your message by language, the message will not go to those who prefer a different language Additional languages (Hmong, Somali, etc) may be added in System Admin>Custom>Attribute Dictionary

Copyright © 2006, Infinite Campus, Inc. All rights reserved. Options: Attendance and Behavior Attendance Dialer and Behavior Messenger use the same steps in very similar screens. Create templates  Set Criteria, Dialer Times, etc.  Select , phone, or both  Use the WYSIWYG Editor to create messages with text and Campus data elements Message Scheduling  Schedule occurrences for templates

Copyright © 2006, Infinite Campus, Inc. All rights reserved. Attendance Dialer Criteria Attendance events for a single day can be established as filter criteria that will initiate calls or s. x Select grade, status, excuse, and min. periods to be used with this specific template Set Dialer preferences Select language preference Select , phone, or both

Copyright © 2006, Infinite Campus, Inc. All rights reserved. Behavior Messenger Criteria Behavior events for a single day can also be established as filter criteria that will initiate calls or s. Select triggering Event Types to be used with this specific template Chose student Roles related to the event that require parental contact Set Dialer preferences Select language preference Select , phone, or both

Copyright © 2006, Infinite Campus, Inc. All rights reserved. Attendance and Behavior Template All Messenger message templates are created similarly. Message can be set up with Campus data fields Save messages for repeated use Upload prerecorded.wav file for phone delivery in languages other than English. Save the file to add it to the template list

Copyright © 2006, Infinite Campus, Inc. All rights reserved. Attendance and Behavior Message Select the template, use it, and review/modify the recipient list. Any student meeting the criteria for the effective date will generate a message for the guardians. Only one call is generated for the household.

Copyright © 2006, Infinite Campus, Inc. All rights reserved. Message Scheduling Attendance and Behavior messages are scheduled similarly. Select the appropriate calendar Indicate the initial date and time the message is to run Select how frequently the message should be run

Copyright © 2006, Infinite Campus, Inc. All rights reserved. Types: Teacher Messenger Failing Grades and Missing Assignments , or Phone delivery devices are available depending on district/school settings Teachers can choose to select all or individual students to send this message Select Grade or Assignment specific options

Copyright © 2006, Infinite Campus, Inc. All rights reserved. Types: Teacher Messenger As in the Attendance and Behavior Messenger, the content is fully editable and message templates can be stored and used multiple times. Teachers have the option to send messages to Students and/or Guardians. If the district chooses, teachers can use the phone option for messages.

Copyright © 2006, Infinite Campus, Inc. All rights reserved. Type: General Messages General Messages work like the others, except you can combine any filter of students with any message you wish to create. Create and name a selection in Ad Hoc. Design a message template in Message Designer  Just like the others, messages can contain text combined with Campus data elements. Assemble complete message in Message Builder  Combine any combination of filters with a message template.  Schedule the message

Copyright © 2006, Infinite Campus, Inc. All rights reserved. Message Builder Union: Combination of students in all selected groups (works like “OR”: student can be in this group OR that one) Intersection: Only students who are members of both groups (works like “AND”: student must be in this group AND that one) Intersection Combine one or more filters with a message template to build a message.

Copyright © 2006, Infinite Campus, Inc. All rights reserved. Monitoring Messenger Dialer Activity Report  Based on the effective date  Status  Attendance Date (if applicable)  Job Cancellation is an available option Keep track of Messenger using Sent Messages and Dialer Activity Report options

Copyright © 2006, Infinite Campus, Inc. All rights reserved. Monitoring Messenger Sent Messages  Historical record of sent messages  Detailed report of messages

Copyright © 2006, Infinite Campus, Inc. All rights reserved. Notes Schools may send messages simultaneously  Dialer will go in order from when messages were scheduled to be sent. If all lines are full the messages will be queued The dialer will follow this order: 1) Message Priority (High Priority, attendance, other messages) 2) Number of attempted dials 3) Order received

Copyright © 2006, Infinite Campus, Inc. All rights reserved. Q/A