Part III The Baldrige Model of Performance Excellence Prepared for: The Cedar Rapids Community Schools Board of Education August 16, 2004

Baldrige and the Board

Dashboard to Monitor Pogress Integrated Management System 1 Leadership

Integrated Management System 1 Leadership 2 Strategy

Integrated Management System 3 Customers 1 Leadership 2 Strategy

Information and Analysis Integrated Management System 3 Customers 1 Leadership 2 Strategy 4 Information and Analysis

Information and Analysis Integrated Management System 5 3 Human Resource Focus Customers 1 Leadership 2 Strategy 4 Information and Analysis

Information and Analysis Integrated Management System 5 3 Human Resource Focus Customers 1 Leadership 2 Strategy Process Management 6 4 Information and Analysis

Information and Analysis Integrated Management System 5 3 Human Resource Focus Customers 7 1 Leadership Results 2 Strategy Process Management 6 4 Information and Analysis

Information and Analysis Integrated Management System Requirements Delight 5 3 Human Resource Focus Customers 7 1 Leadership Results 2 Strategy Process Management Predict Outcomes 6 4 Information and Analysis

Dashboard to Monitor Progress Information and Analysis Integrated Management System Requirements Delight 5 3 Human Resource Focus Customers 7 1 Leadership Results 2 Strategy Process Management Predict Outcomes 6 Dashboard to Monitor Progress 4 Information and Analysis

Quality Tools

Examples of Quality Tools Histogram Consensogram Lotus Diagram Force Field Analysis Fishbone Diagram Radar Chart Pareto Diagram Brainstorming Flow Chart Plus/Delta Check Sheet Affinity Diagram Light Voting Scatter Diagram

What Is PDSA? Plan Do Study Act

Using PDSA to Improve Math

Baldrige-Based Self-Assessment for the Board of Education Board QuickCheck Baldrige-Based Self-Assessment for the Board of Education The purpose of the Board QuickCheck is to provide a quick evaluation of the school as a learning system complete with an action plan for getting started.

LEADERSHIP We work with key stakeholders to develop a School Board mission statement that supports the state and district mission. YES *TBA In the process

STAKEHOLDER FOCUS We have surveyed our stakeholders to determine the degree of satisfaction with the Board’s level of performance. YES *TBA Sometimes

STRATEGIC PLANNING We have School Board goals that are measurable, publicly displayed, and support district goals. YES *TBA Sometimes

HUMAN RESOURCES FOCUS YES *TBA We have created a School Board in which Board members are partners in their work and learning through: Collaboration designed to achieve common goals; shared ownership of Board improvement goals; positive environment. YES *TBA Sometimes

Process Management Sometimes All Board members work on continually improving Board processes. We use a + delta as well as other quality tools to analyze Board performance and make improvements. YES *TBA Sometimes

Performance Results We have data that indicate that our Board does well compared to similar (then best) Boards. YES *TBA Sometimes

INFORMATION AND ANALYSIS Results data are publicly displayed and used to monitor progress toward Board goals. YES *TBA In the process

If you see a need and choose to accept the challenge…

…a process to bring about intentional improvement is initiated.

Board Improvement Process Validate the need for school board improvement (consult QuickCheck). Clarify and communicate board mission, goals, and measures. Adopt and deploy an approach of continual improvement for all board work. Translate the approach to aligned action by every board member. Analyze results and make improvements. Repeat the cycle.

Plus/Delta Based on QuickCheck results, STRENGTHS and OPPORTUNITIES for IMPROVEMENT are identified.

Readily Available Resources Langford - Tool Time for Education Koalaty Kid/Keys Resources (ASQ) Malcolm Baldrige National Quality Program (ASQ and National Institute of Standards and Technology) Jim Shipley and Associates – Integrated Systems Solutions

A Gold Mine… The Iowa Quality Center (IRPE training) Grant Wood Area Education Agency Business partners embracing Baldrige/continuous improvement principles

When school districts apply the principles and techniques of continuous improvement over time, positive and lasting changes in all parts of the system (including student learning) are dramatic.

A possible Cedar Rapids approach to continuous improvement…

Review the District Strategic Plan Train for and utilize the Baldrige framework (7 Categories) Baldrige in the classroom for teachers and principals (building on Action Research) Iowa Recognition for Performance Excellence examiner training for supervisors PDSA as the process improvement model for data driven decisions Develop and utilize a school improvement planning format that is… Based on Baldrige (and meets Iowa DE requirements) Reviewed quarterly and at the end of each year

Are we willing?