1. Tools to Achieve Performance Excellence

2. TQM Tools in the Lakeville Area Public Schools Dr. Lisa Snyder Superintendent Mr. Jason Molesky Director of Program Evaluation

3. TQM Tools in the Lakeville Schools

4. Strategic Plan

5. Quality Criteria

6. Building Capacity

7. Process Focus

8. Board/Cabinet Identifying Tight Processes Campus Admin District Admin District Admin Shared Leadership Affinity Process Affinity Process Pareto Chart

10. Process Documentation

11. Category Analysis Baldrige Criteria Questionnaire Determining Leadership OFIs Organizational Review Process

12. Determining Leadership OFIs Clearly Defined Key Performance Indicators

13. TQM Tools in Action Goal: Apply TQM Tools to the OFI “Clearly Define Key Performance Indicators” Affinity Diagram Bone Diagram Bone Diagram Force Field Analysis Consensogram

14. Transitional Period Current and Desired States Goal: Apply TQM Tools to the OFI “Clearly Define Key Performance Indicators” Current State Desired State Affinity Diagram Bone Diagram Bone Diagram

15. Current and Desired States Goal: Apply TQM Tools to the OFI “Clearly Define Key Performance Indicators” Force Field Analysis DriversRestrainers

16. Current and Desired States Goal: Apply TQM Tools to the OFI “Clearly Define Key Performance Indicators” Consensogram 100 90 80 70 60 50 40 30 20 10

17. Continuous Improvement