1. )Talk about Pat Kinlaw- Transition back to the Baldrige framework- focusing on the leadership category something like:) Now that we have the right people in the right seats on the bus…. Let’s turn our attention back to the Baldrige framework for excellence- and specifically the category of leadership

2. The Journey to Excellence
An Introduction to the Malcolm Baldrige Framework for Excellence 2

3. Our Vision
Henrico County Public Schools will be THE PREMIER school district in the United States.

4. Henrico County Public Schools
Key Performance Indicators
Strategic Planning
Stakeholder Surveys
Community Priorities Workshop
Project/Process Management
Restructuring of the Division Leadership Team

5. Baldrige Performance Excellence Framework2
Strategic
Planning 5
Workforce
Focus 1
Leadership 7
School Division
Results 3
Customer Focus 6
Operational
Focus 4
Measurement, Analysis, and Knowledge Management of Data

6. HCPS Work Systems

7. What is Baldrige?
Created by Congress in 1987 as a public/private partnership to ensure success in the competitive global marketplace.
Baldrige Key Objectives:
Share best management and organizational best practice
Help organizations achieve world class performance levels
Identify and recognize role-model organizations throughout the nation

8. The Baldrige Framework
Built on the conceptual model of systems thinking grounded in: Visionary leadership Student-centered excellence Organizational and personal learning Valuing workforce members and partners Agility Focusing on the future Managing for Innovation Managing by Fact Accepting Societal Responsibility Focusing on results

9. Baldrige Performance Excellence Framework1
Leadership

10. Category 1: Leadership How do senior leaders lead?
Vision, values, and mission
Communication and organizational performance
How do leaders govern and fulfill societal responsibilities?
Accountability and performance
Legal and ethical behavior
Support for the community

11. What is your role as a leader?
Select a leader, recorder and a reporter.
Work with your group to complete your organizer.
Be prepared to share out.

12. Baldrige Performance Excellence Framework2
Strategic
Planning 1
Leadership

13. Category 2: Strategic Planning
How do you develop your strategic plan?
The planning process
The strategic goals and objectives
How do you implement the strategic plan?
Action plan development and deployment
Performance measures and projections

14. What is your role in the District Strategic Plan?
Select a leaders, recorder and reporter.
Review the strategic plan document noting the areas where you support implementation.
Be prepared to share your responses.

15. Baldrige Performance Excellence Framework2
Strategic
Planning 1
Leadership 3
Customer Focus

16. Category 3: Customer Focus
How do you obtain information from your students and stakeholders?
Listening to students and stakeholders
Determining stakeholder satisfaction
How do you engage students and stakeholders to serve their needs and build relationships?
Building educational programs and services
Building student and stakeholder relationships

17. Who are your Customers? Pick a leaders, recorder and a reporter.
Identify your customers
Complete the organizer examining your interactions with the customers

18. Baldrige Performance Excellence Framework2
Strategic
Planning 1
Leadership 3
Customer Focus 4
Measurement, Analysis, and Knowledge Management of Data

19. Category 4: Measurement, Analysis, and Knowledge Management
How do you measure, analyze and then improve performance?
Performance measures, comparative data, stakeholder data, and measurement agility
Performance review and improvement
How do you manage your information and information technology?
Data, information and knowledge management
Management of information resources and technology

20. What are your key measures?
Identify a leaders, recorder and a reporter.
Complete the organizer identifying your key measures currently collected and those that should be collected.
Be prepared to report out.

21. Baldrige Performance Excellence Framework2
Strategic
Planning 5
Workforce
Focus 1
Leadership 3
Customer Focus 4
Measurement, Analysis, and Knowledge Management of Data

22. Category 5: Workforce Focus
How do you build an effective and supportive workforce environment?
Workforce capability and capacity
Workplace climate
How do you engage the workforce to achieve organizational and personal success?
Organizational culture and performance management
Workforce engagement for results
Learning and development systems

23. How do you engage your workforce?
Identify a leaders, recorder and a reporter.
Identify your workforce. Who are they?
What structures do you use to engage them in providing excellent service?

24. Baldrige Performance Excellence Framework2
Strategic
Planning 5
Workforce
Focus 1
Leadership 3
Customer Focus 6
Operational
Focus 4
Measurement, Analysis, and Knowledge Management of Data

25. Category 6: Operational Focus
How do you design, manage, and improve your work systems?
Work system design and management
Emergency readiness
How do you design, manage, and improve your key work processes?
Work process design and management
Work process improvement

26. What are your key processes
Select a leader, recorder and a reporter.
List the important process within your area of operation.
Organize this list into key processes and supporting processes.
Identify at least one process that you would like to study for improvement.

27. Baldrige Performance Excellence Framework2
Strategic
Planning 5
Workforce
Focus 1
Leadership 7
School Division
Results 3
Customer Focus 6
Operational
Focus 4
Measurement, Analysis, and Knowledge Management of Data

28. Category 7: Results
What are your school division’s performance and improvement trends in key areas?
Student learning and process outcomes
Customer-focused outcomes
Workforce-focused outcomes
Leadership and governance outcomes
Budgetary, financial, and market outcomes

29. What are your results? Select a Leader and a reporter.
Talk with your team and identify a result you are proud of.
Identify a result you believe needs the most improvement in the coming year.