1. Welcome Did you get your binder? Your handouts? Sometime today - sign one of the attendance sheets - which are being passed around the room.

2. Todays Goals Clarify Role of Quality Liaison Review PDSA cycle Review work for Susan Leddick session Provide opportunity to explore resources

3. QL Web Page

4. Lotus Diagram Leadership/ Quality Liaison Systems Thinking PDSA/Action Research Alignment Continuous Improvement Quality Tools Data-Driven Decisions & Measurement Stakeholders & Customers Staff Development

5. QL Lotus Diagram Quality Liaison Support Quality Classroom Communication PDSA – Action Research Quality Tools Best Practices Resource (s) Network Staff Development

6. ACT PLAN STUDY DO Plan Continuous Improvement Define the System Standardize Improvement Study the Results Assess Current Situation Try Out Improvement Theory Analyze Causes

7. ACT PLAN STUDY DO Plan Continuous Improvement Define the System Standardize Improvement Study the Results Assess Current Situation Try Out Improvement Theory Analyze Causes