Lawson Learning Accelerator The fastest way to get your users up to speed on your M3 application John McGann Director - International Learning Lawson Learning MUA 2007

Lawson Learning … simply smarter! Overview Lawson Learning is a key part of Lawson’s portfolio of professional services. Our business exists to ensure that customers, partners and field consultants know how to leverage Lawson to improve business operations and intelligence. We service global customers at all stages of the Lawson lifecycle, whether they are implementing, optimizing, or expanding their Lawson solution. Lawson Learning is an insurance policy for our customers. Vision Innovative, learning solutions that accelerate the time for project teams, support staff and users to get - and stay - “Lawson smart” Lawson Learning … simply smarter!

Learning Services Lawson Professional Services Portfolio Business Consulting Services Learning Services Implementation & Upgrade Services Packaged Services Managed Services Managing Cost Driving Benefits Business Process Improvements, Greater ROI Quicker, Lower cost Partner Network Introduced new 7.1 courses for first time customers and those Stepping Up Introducing new VLab delivery option to make it simpler to attend courses Delivered Learning Accelerator solutions in countries and industries throughout Europe.

ERP Success Companies today are investing significant $$ per year in ERP systems in order to improve business operations and gain actionable intelligence. The success of these investments depends on three factors: State-of-the-art software Streamlined implementation projects Quick adoption by users

For more information contact Lawson Learning M3 7.1 Learning Solutions 7.1 course offerings NetChange courses for existing Stepping Up customers Complete learning programs for new Lawson customers Courses can be delivered in a number of formats Traditional instructor-led Labs, new Virtual Labs, online OnDemand courses Simulations and documentation developed using Lawson Learning Accelerator Several 7.1 courses are currently available or coming soon including Smart Client Introduction for Workplace Users Quickstep Food and Beverage Purchasing Net Change Rental Net Change Service Net Change Smart client Installer SLS Net Change Life Cycle Manager Administration For more information contact Lawson Learning Image from vic Overview Lawson Learning is a key part of Lawson’s portfolio of professional services. helps you learn how to leverage Lawson to improve business operations and intelligence. is an insurance policy for our you to ensure your implementation is a success Our Vision Provide innovative, learning solutions that accelerate the time for project teams, support staff and users to get - and stay - “Lawson smart:” M3 7.1 Learning Material M3 7.1 is a significant new release for Lawson Software, and includes both new and enhanced functionality to the software and a new Graphical User Interface (GUI). An extensive development program is underway to provide material to support our customers, which will include developing new material and enhancing existing material. key objectives of the program are to: Develop blended learning material for M3 7.1 to meet defined and agreed best practice training documentation standards. Provide an excellent training solution for stepping up customers from v12and new customers and partners. Deliver quality learning material and training delivery Training will be delivered in a number of formats including traditional instructor led training, online and in Virtual Labs which I will cover shortly. Documentation and simulations are being developed using Lawson Learning Accelerator which I will mention further on in the slides A number of courses are currently available and more are being produced. For further information please contact your Regional Learning Market Manager or Lawson Learning

Virtual Labs Live, instructor-led class delivered conveniently at the desktop Hands-on activities, using live Lawson applications, are combined with Learning Accelerator simulations Other interactions: polls, break-out sessions, quizzes and realistic scenarios make learning fun and lasting Ideal learning solution for those in remote locations without access to training facilities New in EMEA – Smart Client Virtual Lab training will be delivered beginning in November 2007 Virtual Labs is an innovative way to deliver training online with a live instructor. If you do not have training facilities or need to train people in many locations then Virtual Labs will help deliver interactive and cost effective training for your people. Delivered online, participants can see an instructor who is also remotely based. The instructor delivers training in 2 to 4 hour sessions, with interactive exercises and simulations. The instructor can see how each person is working on their exerciseds and support and guide each participant. Has been piloted successfully in the US. Application Sharing – to demonstrate the applications Whiteboard – Interact with learners to “come up to the board” Share Web Content – Allow learners to interact with web elements individually. Simulations Commerce Web Application exercises Learning Activities Breakout Sessions – group activities for more effective workshops and learner collaborations Hands-On-Lab – remote link to Lawson training systems. Provides a consistent desktop in our training region Polls and Testing – ability to conduct check for understandings and course specific exams.

Complete Learning Solution 4/23/2017 Complete Learning Solution Online Learning Library Learning Accelerator Use Learning Workshop Setup Learning Lab Learning Camp Concept Kickoff Go Live Sales Training -- Implementing the Lawson Learning Strategy

Complete Learning Solution Learning Camp Learning Workshop Learning Accelerator Learning Lab Online Learning Library Use We have solutions for each role too: Business Technology End User A blended solution for you that are in the Implementation stage includes: Tracks, tells you where to go = role-based and used in consulting process; courses for each role Scenario #1: HCM suite implementation, new Lawson Customer OLL/WBTL, naming: Online Courses On-demand (WBT, recorded presentations) Interactive webcast (scheduled, instructor-led presentations/demos) Customer Discussion Forums (ask marketing if it should be customer versus client) Online courses, collections by suite Collections Overviews Specialized Product Use Advanced Product Use Product Differences Have our best examples in lab and Adam show a brief snippet of each Online Learning Library or Camps: Many times the functional team members of your implementation team are not part of the system selection process and are not familiar with the features of the Lawson system you choose to implement. At the beginning of your project, these team members need a basic understanding of the business processes addressed in the ERP solution, the architecture, and terminology unique to Lawson. Team members are often working together for the first time, and need an opportunity to form the bonds of common terminology and business goals related to the implementation. M3: Camps: Basic understanding of the entire suite within the context of a specific industry. S3: Overview WBTs. Basic understanding of the entire suite and the user interface; provides common terminology for project team to use during setup and configuration design meetings. Examples HR Overview and Getting Started with Portal 9. Setup Concept Kickoff Workshops Go Live

ERP Success Companies today are investing significant $$ per year in ERP systems in order to improve business operations and gain actionable intelligence. The success of these investments depends on three factors: State-of-the-art software Streamlined implementation projects Quick adoption by users

The Problem that won’t go away… End-user adoption is the #1 reason for failed implementations. 83% of companies did not institute a comprehensive training plan 42% provided no end-user training beyond initial implementation Source: AMR Research, 2005 Don’t just take our word on it, research shows that end user training is critical and is the #1 reason why implementations fail. We want to make sure your project is a success and that’s why we’ve developed a new tool called Lawson Learning Accelerator to help speed adoption. Source: Meta Group research, 2003

Why Learning Accelerator? LA provides benefits to all levels of the organization: For Senior Management, LA shortens the time it takes to put Lawson into action thereby helping lower your Total Cost of Ownership. For Business Owners, LA ensures users know how to use Lawson to complete important job tasks thereby improving operations and lowering support costs. For Staff, LA makes it easy to learn Lawson thereby increasing confidence, reducing turnover and improving job satisfaction. For Support, LA reduces the amount of calls for help by providing self-guidance for the user. For Training Department, LA creates quality, consistent, training and documentation materials for initial and ongoing training.

Lawson End User Training with Learning Accelerator Conventional Application Training Very labor intensive and expensive. Users forget what they were taught. Training is the same for all users. No good way to train new employees? No way to address ongoing learning. Development time reduced up to 80%. Delivery time reduced up to 70%. Increased knowledge retention by supporting all learning styles. Achieve measurable results. Maintenance time reduced up to 65%.

What is Lawson Learning Accelerator What is Lawson Learning Accelerator? One easy to use tool to create end-user training and documentation that gets you up-to-speed on Lawson, fast Progressively more challenging modes of learning Adaptable to different learning speeds and styles Works with all versions of Lawson, and other apps Produces simple outputs that you can use and store Doesn’t require specialized skills and programming Supports Multi-lingual environments Lawson Learning Accelerator is an application suite that quickly and easily captures your application screens, your application data, your business process, the way you have implemented Lawson and builds simulations and documentation to train your people and document your systems. Simulations in several forms to show your users the look and feel and process changes, to allow your users to try their hands on with the system, to test their process knowledge and to provide simulations to help guide the users in the live applications. Documentation in the form of user guides, job aides procedural manuals etc. to print out or store online for users to access. Because the training and documentation is developed from the clients own application environment the users learn on content that is 100% relevant to their world when they get onto a production system. This lets them get Lawson Smart – Fast! LA can work on any application environment or version of the software. M3 (v10, 11, 12, 7.1); S3 (v 8.0, 8.1, 9.0) iSeries, UNIX, Microsoft. The Simulations are Java Applets with HTML pages that any current java enabled browser supports. No plug in required. Easy to access and maintain. Simply place the files on a hard drive attached to a web server or similar to allow users to launch the simulations for easy access. While LA Developer requires training to learn all the capabilities and features it doesn’t require a high powered, highly skilled Java or HTML programmer to develop the content. Target a business analyst, subject matter expert, or an individual with go PC and communication skills and they can become the Learning Accelerator Developer. LA Developer can be used to develop training on any applications that the customer has in their company. The end users who access the content will need a license but once they are licensed they can access simulations for Lawson, Microsoft, Oracle, SAP any applications that they can run on their pc’s. If you need to create training in multiple languages beyond English Learning Accelerator can help you in several ways to develop these training materials in multiple languages.

Learning Outputs - Prior to Learning Accelerator Input Multiple Authoring Sessions – Multiple Tools – Specialized Skills Publishing Tools Simulation Tools Assessment Tools Content Repository Multiple Content Repositories Printed Outputs Simulation Outputs Test Outputs Content outputs are separate, inconsistent and difficult to maintain.

Learning Accelerator Outputs Input Single Authoring Session Simulations developed on the tool can be created in any language. You can create various project documentation. Content Repository Output Read Show Try Guide Test Quiz Me Me Me Me Me Me A Blended Learning Approach with repeated practice drives to proficiency!

Getting Up to Speed with Learning Accelerator Getting Up to Speed with Learning Accelerator Select the Service Approach that’s right for you! Training Only – 5 – 10 Day Jump Start On-site Program to begin with Strategy and Planning, Developer Training and Prototype of your environment. Full Service Engagement – Lawson provides all resources to project manage, design and create customized Learning Accelerator content Combination Service Engagement – Lawson provides a portion of the necessary services (i.e. project management and design) and customer provides the rest (i.e. develops simulations).

Lawson Learning Accelerator Simply Smarter

Questions? Contact Information: Lisbeth Nilsson Helene Hegardt Market Manager - Norway Market Manager - Sweden +47 6677 2038 +46 8 5552 5154 lisbeth.nilsson@no.lawson.com helene.hegardt@se.lawson.com Laurie Lindan Holger Kuepper Market Manager - Southern Market Manager - Central +33 (0) 1 34 20 81 53 +49 2103 89 06 300 laurie.lindan@fr.lawson.com holger.kuepper@de.lawson.com John McGann Director - International Learning +44 7912 999522 john.mcgann@ie.lawson.com 37