What exactly is VCC ? A virtual call center is a call center in which the organization's representatives are geographically dispersed, rather than being situated at work stations in a building operated by the organization. WayGenext brings a fresh and innovative approach to the services being offered. Benefits Single Point of contact Single Point of Sales and Information Customer Care & Support Complete CDR No Infra structure Cost Virtual Call Center can make even a small business look as big, professional and credible as any large organization.

VCC Features Welcome message Call Forwarding Call Recording Call Logs Status Alerts- Missed Call / SMS Music On Hold After Office Hours Blacklist Feature Customized Menu Addition and deletion of Executives

Call Detail Report Tool Text

FAQ’S VCC Why I need this service? To get all call details, recording of your executive and to be economical on 24x7 service. We provide web interface and you can see all activity’s of your office even when you are out of station. Can it be a mobile number? yes you can forward any mobile number to our allotted number details. What are benefits of your services as compared to in-house system? Why should I buy this service from you? Maintaining a in house IVR system is an expensive affair. Not only the cost of devices are high but also additional technical resources are required to keep the system up and running. Our service on the other hand offers 24x7 support and are monitored by trained professionals.

Tell me more about IVRS ? Basically, the system greets callers and ask them what they would like to do. Depending on your business there might be several different departments or people who are assigned specific roles in your organization. The call could be transferred to relevant department or person depending on the option chosen by the caller. Need To Customer To take Ad response To attend 100% calls To check the quality of response To have complete data base for future To save time and money on 24x7 infrastructure. And above all to be ahead in the race with others on technology.

Thanks For giving your precious time