Presentation on theme: "DIALGUARD Call Accounting Software. Telecommunications generally represent the 2nd or 3rd largest monthly expense in any organization and telephone calls."— Presentation transcript:
Telecommunications generally represent the 2nd or 3rd largest monthly expense in any organization and telephone calls typically account for 75% of this amount. Quick Facts Repeatedly studies have shown that a Call Accounting system reduces a company’s phone expenses by 30% – 40%. Here’s how……..
DO YOU KNOW….. Who makes the maximum calls from your office & where? The telephone expense of each department, division or individual? How many calls come into your company or department or to individuals per day? How much does each single call cost? Who spends most time on phone in your office? Whether you have enough or too few phone lines?
Overview DIALGUARD - a call accounting software, tracks all incoming/outgoing calls by extension, date, time, type and phone number. Provides extensive set of reports in order to look at the data in several different ways including; by date, time, employee, phone numbers, clients, departments, length of calls, cost etc…. Management Perspective: Summary reports are generated/scheduled to provide an overview of the over all organization telecom utilization.
DIALGUARD – What it does When any call is made or received in your organization, your PBX sends out certain data called either CDR or SMDR. DIALGUARD captures this data to a PC and generates different kinds of reports
Key Reports Extension Wise Report - Summary, Detail & Graphical Department Wise Report - Summary, Detail & Graphical Division Wise Report- Summary, Detail & Graphical Company Wise Report - Summary, Detail & Graphical Trunk Wise Report - Summary, Detail & Graphical Account Code Wise Report- Summary, Detail & Graphical Country Wise Report- Summary, Detail & Graphical Client Wise Report - Summary, Detail & Graphical Service Provider Wise Report Top ‘N’ Calls - By Duration and Value Unanswered calls- Extension and Trunk Wise Average Ring Time - Extension Wise Frequently called numbers - Incoming and Outgoing Specific Called Number - Extension Wise Most Busy/Used Extension - Graphical Most Expensive Extension - Graphical Extension Occupancy Report- Graphical Trunk Utilization Report- Graphical Calls above Specific - Duration & Value Option of creating additional customized reports
Key Benefits For Finance Manager Monitor/Reduce per call costs. Review costs by department. Produce executive reports & summaries. Increase profits by billing clients for calls made on their behalf. Control telecommunication expenses/misuse/abuse. Control telecommunication expenses by budgeting. Allocate expenses by projects, cost centers, departments and individuals. Re-bill charges to clients, employees or departments. For HR Manager Monitor employee misuse and abuses of your phone system. Identify repeat callers & their needs. Determine how long your employees are staying on line. Improve employee scheduling by anticipating exact call load. Minimize time and fatigue involved in manual distribution of cost from the bills. Monitor after office hour calls
For Sales Manager Evaluate sales team performance and improve productivity. How much activity do you have overseas and in which country? Track missed calls and avoid lost opportunities Know exactly how many calls are being made to what region. Develop sales and marketing strategies based on the calling information. Assess the effectiveness of advertising and marketing. Quick & reliable data to design marketing programs & strategies. Know if your sales team is making enough calls to a particular region Get a geographical look at your customers.