1. customer care advantage customer presentation HP OpenView Support & Services Organisation

2. OpenView customer care advantage agenda What is Customer Care Advantage? The need for proactive support Your OpenView account advocate Proactive service features Benefits to you Our commitment Further information

3. what is Customer Care Advantage? OpenView customer care advantage OpenView Customer Care Advantage is the entry level proactive support service that offers a selective range of proactive technical services and best practices, designed specifically to support and optimise the OpenView managed IT environment.

4. the need for proactive support OpenView customer care advantage Customer Care Advantage supports the task of ensuring an optimum infrastructure environment, enabling you to be more confident and effective in maintaining and evolving your OpenView environment Customer Care Advantage is designed as a proactive, affordable solution to help mid-sized organisations

5. OpenView customer care advantage your OpenView account advocate Central to this service is the role of the HP OpenView Response Center Account Advocate (HP OV RCAA). Working remotely their responsibilities include: Monitoring and ensuring your specific OpenView CCA support corresponds to your operational needs and service level requirements Remote delivery of a range focused proactive services Actively monitors and manages your reactive services

6. OpenView customer care advantage proactive service features Standard service offering : Named HP OpenView Account Advocate Management of your OpenView software operational profile Patch bundling Software class problem notification Additional service options purchased on a per day basis: OpenView integrity check Configurable parameters check-up Log file analysis

7. Reduces the risk of service disruption Improves the effectiveness of your OpenView software environment Reduces costly downtime Increases productivity of internal resources Software support tailored to your environment and streamlined for maximum efficiency Increases effectiveness of problem resolution benefits to you OpenView customer care advantage

8. To provide our customers with unrivalled support and advice that maximises the use and benefits of their OpenView investments Our customer are regularly asked to provide feedback which influences our current and future service offerings OpenView customer care advantage our commitment

9. more information For detailed information about the HP OpenView customer care advantage service please contact your local HP Sales representative or visit our website www.openview.hp.com/support