Executive/Personal Assistants Network Event

WELCOME Introductions Housekeeping Agenda for the Session

Agenda

Desired Learning Outcomes Participants will have the opportunity to: - Gain a greater understanding of the new NHS landscape Gain further understanding of leading and managing within organisations Network with colleagues working within and across the new NHS landscape

The New NHS Landscape and Architecture

Understanding the new NHS landscape In groups match the organisation to it’s key remit.

Managing and Leading Within and Across Organisations In groups identify the key difference between a manager and a leader.

Managing and Leading Within and Across Organisations In groups identify the key knowledge, skills, and behaviours of managers and leaders.

Management Techniques Classical -structure, technical, measurement, control Human Relations - psychological, social factors Systems - Inter-relationship between social and technical Contingency - no one best way -situational

Emotional Intelligence Definition The ability to identify, use, understand, and manage emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict. It impacts many different aspects of our daily life, such as the way we behave and the way we interact with others.

Effective Leaders and Emotional Intelligence Coercive Authoritative Affiliative Democratic Pacesetting Coaching Goleman 2000

4 Attributes Self-awareness Self-management Social awareness Relationship management

Motivation and Drives Motivation - is the internal psychological process of initiating, energising, directing and maintaining goal directed behaviour’ Drives - are innate, biological determinants of human behaviour activated by deprivation

Motivational Theories Herzberg’s Two Factor Theory McGregor Theory X and Theory Y McClelland’s Achievement Theory Vroom’s Expectancy Theory

Motivation Warmth Needs Applause Needs Possession Needs – Doherty and Horne 2002

Recognising Personal Styles The Analyst Amiable Expressive Driver

Recognising Personal Styles

Learning Styles Visual Aural Read/Write Kinesthetic

Active Listeners Desire to be other directed Desire to be non-defensive Desire to imagine the roles, perspective, experiences of others Desire to listen as a receiver, not as a critic

Listening Skills Attending Restating Paraphrasing Reflecting Summarising, Synthesising Probing Giving Feedback Supporting Checking Perceptions Being Quiet

Next Steps What two golden nuggets of learning are you going to take away and share with at least one colleague? Identify two key actions that you will take away today and implement within the next four weeks.