1. Emotional intelligence is the ability to identify and manage your own emotions and the emotions of others. It is generally said to include three skills: Emotional awareness, including the ability to identify your own emotions and those of others; The ability to harness emotions and apply them to tasks like thinking and problems solving; The ability to manage emotions, including the ability to regulate your own emotions, and the ability to cheer up or calm down another person. Source: Psychology today

2. Four emotional realities Other people cannot... Anger you...you make yourself mad Depress you...you make yourself sad Offend you...you take offence Hurt your feelings...your thoughts about the situation create your own bad feelings

3. Four skills and behaviours around emotional intelligence Regard A sense of self-regard, views others with respect Awareness Of self and others Self-management Control of personal power, and emotional resilience Relationship-management Trusts others, balanced outlook, handles conflict, can express and control emotions Source: Howard Gardner

4. Emotional intelligence – four leadership domains Personal competence Self management Self awareness Social competence Social awareness Relationships management Source: Daniel Goleman

5. Four emotional characteristics of the highest performers Competitive drive Achieve mentality Teachability Wit Source: Mitch Anthony

6. Four signs of emotional competence The ability to: Read others and identify emotions Get ‘in the mood’ and use motions to motivate yourself and others Predict the flow of your emotions and what will happen next Manage emotions, that is, to use the data that emotions provide Source: Caruso and Salovey

7. Five realms of emotional intelligence Empathetic response Mood regulation Interpersonal skill Internal motivation Self awareness Source: Carson et al

8. Five underlying factors of emotional intelligence Self-awareness Managing emotions Motivation Empathy Managing relationships Source: Carson et al

9. Five parts to the ARROW emotional skills model A Awareness RRestraint RResilience OOthers (empathy) WWorking with others (building rapport) Source: Mitch Anthony

10. Six leadership styles for emotional intelligence Positive styles that build ‘resonance’ Visionary Coaching Affiliative Democratic Negative styles that create ‘dissonance’ Pacesetting Commanding Source: Goleman, Boyatsis and McKee

11. Six ways to manage your emotions Be aware of your emotions Accept and own your emotions Investigate and explore your emotions Make known your emotions Integrate your emotions with your intellect and will Adjust, modify and use your emotions positively From: Myron Chartier Source: Butz & Goodstein Source: Butz & Goodstein