EAP EMPLOYEE ASSISTANCE PROGRAM

What is an EAP? Confidential counseling and Referral Service Company Paid Benefit Early identification of emotional or substance abuse problems Improves wellness and work performance

EMPLOYEE ASSISTANCE PROGRAM Who is covered? All MCNAF Employees and their families Flexible category employees also No cost to employee* *Up to limit – some services are discount vs. free (i.e. legal)

EAP BENEFITS EAP – an “umbrella service” addressing all aspects of life Home Work Family 24/7 Availability Confidential

EAP BENEFITS Discount Center Crisis Management Call one toll-free number for help in dealing with life’s challenges Three free in-person sessions* *Requires referral from EAP.

EAP HELPS WITH… Marital or relationship issues Family or parenting issues Emotional reactions Stress Anxiety or depression Grief or bereavement Alcohol or Substance Abuse Legal or Financial concerns Coping with change

EAP for Employers Supervisor work related referrals: Crisis on job sites Decline in job performance Informal/Formal referrals Help employees get assistance Counselors available

EASY ACCESS Toll-free number: Overseas call Collect: hours a day, 7 days a week Intranet: Internet:

EASY ACCESS New Global Website! Larger international network 3 call centers in different countries Live answer 24/7 Clinical counseling Health Risk Assessments geared to a global audience Multi-channel access through global toll-free lines, instant messaging and SMS text Centralized hotline for management and workplace issues answered by specialists Comprehensive global member website in multiple languages.

WHAT YOU CAN EXPECT Highly qualified professionals Master degree or higher Counseling experience including drug/alcohol counseling All required licensing Clinical assessment Referral to appropriate resource, if needed Confidentiality

LEGAL / FINANCIAL SERVICES Enhanced Legal Services Free telephone or initial office consultation Discount for further in-person services Website with FAQs, legal forms, legal library Enhanced Financial Services Telephone consultations at no charge Discount for further in-person services Website with FAQs, Financial Calculators

Types of Legal/Financial Matters Covered Civil and Consumer Issues Personal and Family Legal Services Financial Matters Real Estate Criminal Matters IRS Matters

Types of Legal/Financial Matters Covered Consumer Credit/Financial Counseling Services Estate Planning Law Tax Preparation and Consultation Component Other Financial Services Retirement Planning College Funding Life Insurance Needs General Budget Assistance

LEGAL / FINANCIAL WEBSITE Legal Library Legal Forms Articles by Attorneys Dispute Resolution Process FAQs Financial Library Financial Forms Financial Articles Financial Calculators FAQs

Internet Website Access through Crossroads Access Directly through Internet Spanish login for articles in Spanish Monthly Newsletter & Webinars Living Healthy, Working Well Self-Help, Personal Development Programs Look-up Counselors Names, Addresses Links to Legal/Financial Services Look-up Child or Elder Care Facilities

SPREAD THE WORD Display posters in areas where employees congregate Break Rooms Workout areas Have printed materials readily available Magnets Brochures

PLAN UTILIZATION

EAP CORE SERVICES 1Q NORM Telephonic Consultations28 (0.9%)97 (0.8%)105 (0.9%)1.1%3.4% CISM Participants 0% 0.1%--- Training Participants 26 (0.8%)202 (1.7%)743 (6.4%)100 (3.6%)--- Magellanhealth.com User Sessions335 (10.9%)1,833 (15.2%)2,253 (19.3%)502 (17.7%)12.8% Overall Utilization 389 (12.7%)2132 (17.7%)3,101 (26.5%)570 (20.1%)15.6% Average Associate Counts12,140 (CONUS) 12,02811,69911,229---

PLAN UTILIZATION Problem Categories1Q Norm Emotional/Stress33.3%27.8%57.1%41.2%33.8% Family0%11.1%14.3%5.9%11.6% Occupational0% 17.6%5.1% Other33.3%5.6%14.3%0%10.9% Relationships16.7%50%7.1%29.4%31.1% Substance Abuse16.7%5.6%7.1%5.9%7.6% Total100% Types of Problems Assessed at the EAP

PLAN UTILIZATION 1Q Norm All EAP Registrations0.3%0.4%0.3%0.4%1.3% Confirmed EAP Counseling Cases 0.2%0.1%0.2% 0.8% Resolved Without Benefit Referral 50%66.7%69.2%58.8%64.2% Workplace Support (New Cases) 0.1%0% 0%0.1% (2 cases) 0.1% Legal Financial Services 0.2% 3.0%1.1% Other Utilization Measures