1. EMPLOYEE SUPPORT SERVICES
MISSION
The mission of the Employee Support Services Program is to provide an organized and concise system of support to CAL FIRE employees and their families. Support may be necessary due to personal crisis or due to stress encountered in performance of the Departments Mission.
The purpose of the CAL FIRE Employee Support Services Program is to do whatever is possible to assist employees to maintain a healthy, safe, effective and productive work environment. To facilitate this the Department provides confidential programs to employees and their families which are available 24 hours, 7 days a week.

2. Changing the Culture---
Give yourself permission to admit a response, case or person impacted you 2

3. SERVICES EMPLOYEE ASSISTANCE PROGRAM (EAP)
SUBSTANCE ABUSE ASSISTANCE PROGRAM (SAAP)
CRITICAL INCIDENT STRESS MANAGEMENT (CISM) PEER SUPPORT
CHAPLAINCY LIAISON SERVICES

4. “Ethos” - Trust and Credibility

5. ABOUT THE EMPLOYEE ASSISTANCE PROGRAM
Employee Assistance Program helps employees and their family members identify and get control of personal problems. Such problems can affect both family life and job performance.

6. EAP continued
Through direct counseling or referrals, EAP counselors can help employees with:
Family and marital difficulties
Problems with alcohol or drugs
Feelings of stress
Depression

7. EAP continued
By referring employees to community resources, EAP can also help with:
Financial matters
Child and elder care issues
Legal matters

8. To receive services call the toll free EAP line at:
How does it work?
To receive services call the toll free EAP line at:
(866) EAP-4SOC or (866) or
TDD (800)
Initially you will talk to an intake specialist who will help you assess your situation and provide either a referral to a counselor specific to your needs. If you are experiencing a crisis and need to talk to someone immediately help is available by phone 24/7, the intake specialist will be able to connect you with these resources.

9. MEMBER SERVICES ONLINE
Many services and resources are available online at:
Search for a Magellan Counselor
Manage stress with interactive tools
Take a health risk assessment
Ask an expert an emotional health question

10. The website also has information and tools for:
Magellan Website
The website also has information and tools for:
Depression and Anxiety
Substance abuse
Grief and Loss
Health and Fitness
Child and Elder Care
Communication and Relationships
Personal Finance
Retirement Planning

11. Employee Assistance Program (EAP)
Free Professional Services
Available to all State employees and their dependents
Confidential
“Culturally Competent” Clinicians
(24/7)
Visit:

12. SUBSTANCE ABUSE POLICY
Personnel Handbook
The purpose of this policy is to help ensure that all CAL FIRE employees are free from the effects of drug and alcohol abuse. This policy is intended to be in addition to, and not a substitute for other types of action including employee assistance, adverse action and medical examination.
An employee in a sensitive position who tests positive for illegal substances and/or alcohol (concentration level of 0.04 or greater) while on duty, stand-by or on call will be terminated.

13. WHAT DO YOU DO?
If you or someone you know is suffering because of drug or alcohol abuse help is available. The Departments Substance Abuse Assistance Program is available to all employees and their families. One of the primary reasons the SAAP program has worked so well is the support of others who are in the program and there to support and guide others in need. EAP is also available if you aren’t comfortable talking to another employee; the message here is that if you think it is a problem…. it probably is.

14. Substance Abuse Assistance Program (SAAP)
SAAP different than SAP
Participation in the program is VOLUNTARY
Confidential
Clinician Involvement “Safety Plan”
Follow Ups on a regular basis
Available to Immediate Family Members, Spouse and Children
SAAP Team Members distributed throughout Units
First Responder ONLY AA Meetings / Recovery Centers

15. Critical Incident Stress Management (CISM)
Model for Prevention
Peer Support Teams
in every Unit
Training standards (ROSS)
Department Policy
Get involved
WCPR

16. CRITICAL INCIDENT STRESS MANAGEMENT
Critical incidents are defined as unusually challenging or emotional events that have the potential to create distress and overwhelm the coping ability of individuals or groups exposed to the trauma.

17. HOW DOES IT HELP
CISM provides information, tools and resources for coping with stress.
Validates reactions; a normal response to an abnormal event.
Allows responders to talk about their reactions to what has happened.
Teaches things to expect and watch for and how to help yourself and others (supervisors watch your people).
Even if reluctant to participate your presence, something you say or even don’t say may help someone else.
Firefighters who are in the business of helping others can’t accept that they or their partner may need help.

18. CONFIRM CONTRADICT DELAY REFER
SUICIDE AWARENESS
Changes in mood or behavior
Statements or saying things that are out of character
Deterioration of job performance
Loss of interest in pleasurable activity
Change in appetite
Deterioration of personal appearance
Feeling helpless, hopeless, apathy
Preoccupation with death
Giving away or selling personal belongings
These can be indicators of a depressed person or someone contemplating suicide. Notify someone; supervisor, co-worker, call ESS or a local suicide hotline or law enforcement if someone threatens to kill themselves.
CONFIRM CONTRADICT DELAY REFER

19. Chaplain Liaison Program
At the request of employee or family
California Fire Chaplains Association
CAL FIRE employees who serve as chaplains are off-duty

20. (866) EAP-4SOC or (866) 327-4762 or TDD 1-800-424-6117
Numbers to Remember
To receive services call the toll free EAP line at:
(866) EAP-4SOC or
(866) or
TDD