1. Employee Assistance Program Tools to Support You and the Employees You Supervise Supervisor Orientation

2. What is an EAP?  A personal and confidential counseling service for employee and their dependents/spouse  Support to Balance Personal and Professional Issues  Confidential Short-term Counseling at No Cost  Client Connect ® Referral to Professional Counselors  Resource Information

3. Types of Service Your EAP Offers:  Marital and Family Relationships  Stress Management  Alcohol and Drug Issues  Work-related Concerns  Depression and Anxiety  Bereavement  On-line Resources  Legal and Financial Telephone Consultation

4. EAP Counseling  6 Session Model –Up to 6 visits per contract year (January – December) –As Needed, Assistance With Transition to Health Insurance, Community Resource, Self-help Groups, Etc.  Strictly Confidential  Nationwide Provider Network  Most Specializations  Multi-lingual Counselors Available

5. Management Consultation Services  Designated Management Consultant  Unlimited Telephonic Consultations  Provides the Tools To… –Encourage Employees to Seek Help –Refer Employees to the Appropriate Resources –Restore Productivity –Retain Valuable Employees

6. Problem Resolution: Supervisor’s Role Five Steps: 1. Observation 2. Documentation 3. Corrective Interview 4. Referral 5. Follow-Up

7. Flowchart: Informal Supervisory Referral

8. Flowchart: Mandatory/Formal Supervisory Referrals

9. On-Line Service LifeHub Internet Resource Provides information tools and resources to support family and care giving, health and wellness, emotional well-being, and daily living issues. Features include:  Interactive self assessment tools  Self-search locators for child care, elder care  More than 1,500 tip sheets, articles and resource guides  On-Line Seminars  Quick Tips

10. How to Access Online Services  www.unipsych.com  Click on LifeHub  Username = BREVARDSCH  If you are a first time user, follow registration steps for initial setup.

11. Remember, it’s EASY to Contact UniPsych  CONFIDENTIAL  Toll Free Number – 1.800.272.3626  Available 24 Hours / 7 Days  Free, Company Paid Benefit  Employees & Eligible Dependents FOR MORE INFO... Call 1.800.272.3626 for more specifics on eligibility and the number and types of counseling services available.

12. Thank You! Questions? Comments? 1-800-272-3626 Confidential, 24 hour availability