Information Services June 2015 Information Services June 2015 Information Services_ ctybrd16june15.1

Information Services June 2015 Information Services June 2015 The Information Services Department maintains the County’s computer systems, network(s), applications, processes and services, and provides support and advice to the County Departments. We strive to optimize the integration of computer systems and technology and to insure security of information assets. Information Services_ ctybrd16june15.1

Information ServicesJune 2015 The Information Services Department is comprised of –Information Services (ISD) –Publishing and Records Management Information Services_ ctybrd16june15.2

Information ServicesJune 2015 Services we provide for the county include: General Support Networks Communications Desktop Support Backup and Recovery Document Imaging Applications and Projects FoxComm Publishing and Records Management Activities Information Services_ ctybrd16june15.3

Information ServicesJune 2015 General Support Help Desk Functions Configure / Install / Troubleshoot / Repair equipment Purchase, Build and Deploy Hardware / Software Integrate applications from various sources State / vendors / internal Inventory Management Location / Warranty / Recycling Maintain Equipment Stock 24/7 on-call support for critical systems and applications Information Services_ ctybrd16june15.4

Information ServicesJune 2015 Network To implement and maintain a reliable and secure networking infrastructure. We continually monitor, engineer and design the network with the goal of anticipating future needs and requirements of the county. The network is composed of servers, storage systems, routers, switches, wired and wireless devices, firewalls, filtering appliances, and virtual devices. Information Services_ ctybrd16june15.5

Information ServicesJune 2015 Communications Internet access which includes bandwidth and management (Courthouse / Appleton / Parks / Ledgeview / Highway / remote access) Wireless Access (Wi-Fi) Provide continuous Wi-Fi access throughout the courthouse. Work with Human Services (Appleton), Highway, Parks to provide access at remote locations Information Services_ ctybrd16june15.6

Information ServicesJune 2015 Communications Cell signal boosters installed to improve cell signal in the courthouse lower level Point-to-point and virtual private networks (VPN) to send and receive data across shared or public networks while enforcing the functionality, security and management policies of the county network. Information Services_ ctybrd16june15.7

Information ServicesJune 2015 Desktop Support Desktop devices supported include Desktop computers Tablets Thin Client Chromebooks Printers Scanners Desktop virtualization is used to present the county employees with the same look and feel across devices with secure access to applications and content anywhere they use the network. Information Services_ ctybrd16june15.8

Information ServicesJune 2015 Backup and Recovery Systems, files and applications are backed up at scheduled times during the day, overnight and on weekends. Provides for restoration of deleted, lost or corrupted data when necessary. Information Services_ ctybrd16june15.9

Information ServicesJune 2015 Document Imaging Digital documents improve search time Improve information availability Security Minimize paper storage and reduce storage costs __________________________ Imaging is used by Corporate Counsel, County Clerk, Information Services, Human Services, Health, Treasurer, Register of Deeds, Planning, Sheriff and Veterans Information Services_ ctybrd16june15.10

Information ServicesJune 2015 Applications and Projects ISD Equipment Room UPS Replacement Audio and Video in Courtroom #1 and #2 Highway Fuel System Replacement Sheriff Evidence Management Application Ledgeview Networking and Wi-Fi Chromebook RollOut for Health Department Filtering appliances for ‘spam’ and ‘viruses’ County WebSite Enhancements FoxComm upgrade to PremierONE Verizon cell repeater for courthouse lower level Fiber Optic connections between floors of the courthouse Information Services_ ctybrd16june15.11

Information ServicesJune 2015 Applications and Projects Financial / Payroll / Tax / Land application upgrade Human Services and Sheriff Interview Room (training) CCTV monitoring of courtrooms to be used by Clerk of Courts Judge’s Receptionist Human Services Clinical Manager DataBase Upgrade Network routing and dataflow monitoring Information Services_ ctybrd16june15.12

Information ServicesJune 2015 FoxComm (911) ISD provides support for FoxComm network communications and application interfaces. Work with the county municipalities for access to FoxComm Work with the State on required interfaces Information Services_ ctybrd16june15.13

Information ServicesJune 2015 Publishing and Records Management Provides printing and bindery services Maintains Record Retention and the Records Center Recommends Multi-function Copier/Printer/Fax machines Purchases and maintains all paper supplies for the courthouse Maintains the county website and updates per department request. Information Services_ ctybrd16june15.14

Information ServicesJune 2015 QUESTIONS ! Information Services_ ctybrd16june15.15

Information ServicesJune 2015 Information Services_ ctybrd16june15.16