1. Our Company What your are Getting If your workstation or laptop has been giving you problems, we can fix it and restore your productivity without adding to the headache. This is because each member of our staff has been carefully selected for their knowledge, troubleshooting skills and excellent customer service. What to expect from us Business moves fast. So we constantly monitor and evaluate our Desktop Support service to ensure we’re delivering the performance levels you expect. And because we know your business demands change from day to day, we’ll continually optimize your IT to make sure your systems won’t hold you back. Dynamics IT Solutions enable our clients to focus on their core business by providing the best value, reliable IT Solutions with high quality, specific and define services ensuring professional solution. We have passion for excellence and highest standards of service.

2. Nothing is more frustrating than something not working when you need it most. Doesn't it seem like your computer always needs repair at the worst times? Perhaps your final paper is due for a class or you simply can't do the work you need to - whatever the case, getting your PC repaired is essential. Personal Computer Service PC Computer Repair & Support Services P C Technical Support PC Repair / Troubleshooting PC Setup / Installation PC Training / Tutoring System Security Testing Hardware Upgrades / Installation Software Upgrades / Installation Operating System Updates Anti-Virus Installation / Removal Motherboard Replacement Memory Upgrades The truth is that most PCs these days, either from a brand name manufacturer or a no-name brand, can easily be serviced by any capable technician. Parts are generally universal and if not, compatible parts can usually be located quickly. So who do you turn to when looking to service and repair your computer? Finding a qualified specialist capable of undertaking your PC's repair in a professional, competent and efficient manner can be a difficult task. Let us offer you our assistance. Desktop PC

3. Nothing is more frustrating than something not working when you need it most. Laptop computers always seem to break down and need repair at the worst times. Perhaps you're in town for a conference - whatever the case, getting your laptop repaired is essential. Laptop Repair The reason many people opt to buy a laptop rather than a desktop is for the sake of convenience - the ability to take a computer anywhere, anytime. As a consequence, when it becomes necessary to seek out a laptop repair service professional, people want timely, efficient help. We can Assist you with that Laptop Computer Repair & Support Services  Laptop Technical Support  Laptop Repair / Troubleshooting  Laptop Setup / Installation  Laptop Training / Tutoring  System Security Testing  Hardware Upgrades / Installation  Software Upgrades / Installation  Operating System Updates  Anti-Virus Installation / Removal  Motherboard Replacement  Memory Upgrades

4. Network Services We offer networking services for home and business. Whether you need a simple network for your home to share printers and Internet access or a robust, fault-tolerant and secure setup for your business, we can help. Networking Setup & Support Services  Hubs & Switches  Router Configuration  Network Cabling  Network Security Testing  Firewalls  Virtual Private Networking (VPN)  Wired /Wireless Networking

5. Process Flow Diagram Daily Work flow Helpdesk Operator  Logs call / problem reported Then Transfers to IT Specialist IT Specialist tries to resolve issues thru Remote management or phone If Cannot be resolved thru Remote Management /Phone IT Specialist proceeds to site

6. Process Flow Diagram Monthly Work flow IT Specialist Visits Customers Ask customers for feedbacks, additional services we could do. Performs Monthly Computer Maintenance  Cleans the System unit(Dust buildup inside)  Installs updates  Updates Virus Protection  Updates Malware Protection  Checks overall health of the IT infrastructure

7. Desktop Managed Services for Installs / Adds / Moves / Changes (IMAC) Moving to a new office? Rolling-out a new operating system? we can provide computer desktop support to help you deploy new equipment, cascade older machines, install software and hardware, and transfer data. We document each process to ensure consistency and accuracy. We even train the end-user on any and all changes made. Our Services Operating System Upgrades, Migrations & Support Whether you are rolling out the latest operating system patches or undertaking an enterprise Windows 8.1 upgrade, K.M.G IT solutions is there to support you -- from initial design and planning, through testing and deployment, to on-going support. Our technicians are trained and certified on the latest Windows operating systems, including Windows 7, 8, and 8.1 and will follow proven processes to ensure a smooth transition to your new platform. Anti-Virus/Security Management Critical to a reliable, stable IT environment, Anti-Virus/Security Management ensures up-to-date virus definitions and adherence to your corporate security policies. Backup Management Secure your user's data with backup process for your laptops and desktops. Our processes and facilities ensure your employees' critical data is routinely and securely backed up and can be quickly recovered in the event of data loss. Computer / Printer Troubleshooting Having problems with your computer/printer? We can help diagnose and resolve issues. Desktop Support

8. Image Management Desktop standardization can help to drastically reduce complex support issues related to non-standard and un-tested environments. we can create and manage standard desktop/laptop images, keeping end-user PCs up to date with the latest approved software packages and operating systems. Hardware/Software Rollouts We can assist in defining your overall strategy for upgrading and replacing hardware and software on a consistent basis, as well as provide scheduling, announcements, and training for deployments, archiving and transferring of data, managing end-user sign-off, and creating a support structure that works in parallel with the dedicated support team. Our Services Desktop Support