CISCO USER GROUP Version 12 Training

Formally Advanced Computer Aided Dispatch A-CAD

The Name Larger, Sharper Screen Display Increased Display Lines From 23 to 33 Increased Screen Resolution from 800 x 600 to 1024 x 768 (RECOMMEND MIN 19” MONITOR) New Tool Bar Functions Command Line Entry Chat SOP’s System Utilities Report Writer Report Preview Display in Legacy (One screen) or GUI (Two Screens) Display by User Profile Session Duration

Call Type Advisories Automatic Display  SOP’s  Call Type Advisory Immediate Access to Business Information Floating Windows Call Entry

Lets discuss the screen size …….. Larger, Sharper Screen Display Increased Display Lines From 23 to 33 Increased Screen Resolution from 800 x 600 to 1024 x 768 (RECOMMEND MIN 19” MONITOR)

800 x 600

SCREEN RESOLUTION 1024 X 768

E-CAD Dump to Internet BOLO’s Optional State Interface Optional E-911 Phase I and II Compliant Interface Optional Integration with Wireless Mobile CAD and Wireless Mobile CAPS Optional FAXing, Paging and Mapping Interface Easy Access to Command Line, Paging, Messaging and System Utilities From Tool Bar

Once the first area is corrected, if there are any other invalid areas, the error message will be displayed one at a time for each invalid area. Shift Change under CAD utilities has been changed so when you press F1 to put a Unit on Duty, a window opens up with the Unit-s Personnel and Areas to be changed. Also changed the Shift Change program to use “CAD” instead of “UTL” for color Pattern/module Initials. If you do not enter Areas while putting the Unit In-Service and hit the OK button and there is an Invalid area you will see the following message When doing a shift change for E-CAD, if you have * in the Unit’s shift field, it will be reset to the shift that you are putting on duty. Shift Changes Changed E-CAD Dispatcher to validate the Areas that are entered when putting a Unit In Service/On Duty. If an invalid area is entered then this message is displayed.

ENTER ADVISORY, CLICK OK Call type advisories Advisories can be linked to a call type. Once the location and call type fields are entered, the Call Type Advisory will appear. The following is an example of a call type advisory attached to the call type Lock In. To retrieve the information after the call has been placed in pending or active queue, select the call and press F4. If the call is in the pending queue, when selected for dispatching, the advisory will display again. Implementation of Call Type Advisories E-CAD---Utilities----Priorities---New or Change Call Type Advisories and SOP’s can both be linked to the call type.

The E-Cad dispatcher and Complaint Taker programs have been changed so if the Call Location is changed to a Common Place that the Caller’s Phone Number will only be updated with the Phone Number of the Common Place if the Caller’s Phone Number is blank. The Business and Business Phone number can now be entered or changed through Dispatcher and Complaint Taker. A Floor Number can be added in the Dispatch screen and Calls for Service module when the Apartment Number has been filled in. When using Intersections for the Location with E-CAD complaint taker or dispatcher the Intersection Description will be displayed in the Remarks if they are blank.

When the dispatcher gets to the unit recommendation portion of the entry screen, if escape is pressed, the dispatcher will be asked: “Are you sure you want to cancel the unit recommendation?” If yes is chosen, the call will be queued on the pending side. If no is selected, the recommendation screen will remain. If you have more than one being recommended and you dispatch the first one and then hit the escape key, and answer the question yes, only the units not dispatched will be cancelled. Any units already dispatched will remain on call. If these were not the units you wanted, do a group clear and enter 99 for the disposition to return the call to the pending queue. The screen above shows the entered call as the dispatcher receives the unit recommendations. The right portion of the screen now shows several actions that can be taken by the dispatcher;  F1 – Send all units  F2 – Premise History  F3 – Address Advisory (Business lookup inquiry)  F4 – SOP/ Call advisory  F5 – Narrative  F6 – People/Vehicle  F 8 – View Associated Bolo  ESC – Exit Recommendation If the buttons are grayed out, there are no associated records for that location. The red line at the bottom reminds the dispatcher of actions that can be taken during dispatch. If you want the recommended unit, hit enter to accept, that moves the next unit into the blue box. If you want a different unit not recommended, type the new unit in the white box and hit enter. Then the next unit moves into the blue box. If you want to skip that unit, hit tab. Or after the third one moves into the blue box, hit escape. Unit Recommendation

When a new call is initiated from either Complaint Taker or Dispatcher, once the location is entered, if there is a business related to that address, a new button will appear called View Business. This button stays current throughout the completion of the call. It allows the dispatcher to access the business files for emergency contacts, preplan, hazmat, etc. You can either press the button, use Alt V, or F3 for the business lookup inquiry. Once in the business lookup inquiry, the first two pictures in the directory belonging to that address will appear. Fax number has been added to the Business Lookup Inquiry. View Business Button

When an on-scene call type is entered by the mobile, the Unit’s Active Call will be flagged by a yellow asterisk on the dispatcher’s screen, indicating a change. The E-CAD dispatcher was changed to allow for an On-Scene call type to be entered. When you bring a call down for a change, there is a new Any Change code, the letter ‘O”. By entering this you will be able to enter an On Scene Call Type. There is also the letter B. By entering this you will be able to enter/change a business name and phone number.

If the User clicks the View CFS Details button while viewing a Unit’s History, the related CFS record will be displayed. If the call has not been transferred the message “Record not on File” will appear. If the Unit History record is not related to a call, then the message “unit History not associated with a call” will appear The ability was added to view CFS details from doing a Unit History from the E-CAD dispatcher.

When the dispatcher enters W in the status field of an active call and the report number is assigned, a notification will be written to the event log with unit id, report number, date, time and dispatcher. This notification will display in unit history From within E-CAD dispatcher, when a Report Number is assigned by pressing “W” at the unit status field or when a Disposition requires a Report, all of the related units for the call have their history updated with the report number. It used to only update the unit that cleared with a disposition. or in the event log in dispatch inquiries. Report Number

Vehicle and Persons have been updated in Calls for Service, E-Cad, and Mobile to allow for the address and phone number to be entered for the driver or person records. Calls for Service; Vehicles/Persons After a Bolo has been added or changed, the user has the option to broadcast or rebroadcast the Bolo. If user says yes, then everyone, with the exception of the person who entered/changed it, that is logged into messaging will receive a new message which includes the bolo. On the Mobile, the Bolo will show up with yellow background and white foreground colors. Bolos The Purge Premise History has been enhanced to allow the user to pick a Date Range or Specific Address. Each record can still be verified. Purge History Created a new Dispatch Report called ”Wrecker Log by Disposition”. It prints the Wrecker Log by Date Range and Disposition, if the Disposition equals AC, RC or NA. A new E-CAD report was created. It is called On-Duty/Off Duty Report. It prints all personnel for a date range and prints the Personnel’s Name, Unit, On/Off Duty type, Date and Time. Reports

Enter your message here. The Messaging process for Dispatcher and Mobile Users has been changed. You are now allowed to pick multiple users or groups to send to and you can see a list containing the Individuals, Groups, Dispatchers and Units to send messages to Select a Radio button across the top by clicking or using the arrow keys until you reach the category that you want. Press the Space Bar to select the choice. The list below will change to reflect that category. Individual Shows all users logged into the system. To send a message to an individual who is not signed in, place the cursor in the white field and right click. Select a user. Once that user signs in, he/she will receive their message. Group Groupings defined by your administrator; for example; Swat members, Rescue Team, etc. All Will send a message to everyone signed in. Call Group This selection can be used by any units assigned to a call. Dispatchers This selection shows only the dispatchers that are logged in. Units This selection shows only the units that are logged in. If your personnel spend time as both a dispatcher and a unit, the system recognizes their sign in and lists them as a Unit or Dispatcher depending on their log in to a mobile or to dispatch. Enter the messaging ID of the person or group you wish to send your message to. Press ENTER and then press TAB to place the cursor in the Message Box. Type your message, press TAB and then ENTER or press F9 to send your message. Press ALT + S or click on the Button to access the CISCO- Messaging Utility.

E-CAD Use and Operation

Complaint Taker  Provides function to create new calls. No unit control  Complaint Taker cannot cancel a dispatched call Dispatcher – Provides function to create new calls and full unit control Monitor – Includes 10 Information Monitors Calls for Service  Pulled out of Utilities and placed on the Main Menu for easier access  Ready access to transferred calls Utilities – Provides function to set-up/maintain E-CAD variables Reports – Provides ready access to common dispatch reports

Complaint Taker ID – Linked to User Profile Record and Code Table 25 (Personnel) Active Unit Display Display Calls Arranged By: Event number (E) Unit number (U) Define Temporary Unit Display Display both “U” and “T” Units Display only “U” Units Display only “T” Units

Refresh Interval – Define period to re-display screen with updated information every 1 – 99 minutes (Agency Definable) Action Time – Define maximum period of keyboard inactivity every 10 – 99 minutes (Agency Definable) Specific Dispatcher – Call Routing Send to Police, Fire, EMS or All 911 Console # - Monitor specific E-911 console position

PENDING ACTIVE Call Type Area Location Time in Queue Unit Status Call Type Location Time On Call

New Call Entry 15 Change Password O Options H Help 2 Process E-911 Call 16 Bulletin Board Password Utility Context Help 3 Automatic Call Entry 17 SOP’s Bulletin Board Help Cursor 4 Command Line Entry 18 System Utilities SOP’s Help Glossary 5 Monitor 19 System Inquiry System Utilities System Help 6 Address Advisories 20 Report Writer System Inquiry About 7 BOLO 21 View Listing View Listing Web- Back Off 8 Business Look Up 22 Notepad Notepad Support 9 Calls for Service 23 CISNet CISINet Version 10 Dispatch Queries 24 Imaging Imaging Release Notes 11 Tow In Inquiry 25 Exit Dat/Nite Exit 12 Vehicle Inquiry Exit 13 Switch User 14 Messaging

Dispatcher ID – Linked to User Profile Record and Code Table 25 (Personnel) Dispatcher Number - Used for Call Routing Precinct – City within City Active Unit Display Display Calls Arranged By: Event number (E) Unit number (U)

Define Temporary Unit Display Display both “U” and “T” Units Display only “U” Units Display only “T” Units Refresh Interval – Define period to re-display screen with updated information every 1 – 99 minutes (Agency Definable) Action Time – Define maximum period of keyboard inactivity every 10 – 99 minutes (Agency Definable) 911 Console # - Monitor specific E-911 console position

PENDING ACTIVE Call Type Area Location Time in Queue Unit Status Call Type Location Time On Call

Two Monitors, 19” Minimum Third Monitor For Mapping Drag/Drop Units Same Functions Legacy CAD

GUI CAD

Larger Location Floor

Arrive Clear Advisory Backup Enroute Group Clear Dispatch Unit HistoryPremise History Pers/Veh Info SOP Exit Notepad

1 New Call Entry 20 Change Dispatcher O Options H Help 2 Process E-911 Call 21 Cleared Calls Password Utility Context Help 3 Traffic Stop 22 State Interface Bulletin Board Help Cursor 4 Automatic Call Entry 23 Password Utility SOP’s Help Glossary 5 Command Line Entry 24 Bulletin Board System Utilities System Help 6 Unit Shift Change 25 SOP System Inquiry About 7 Unit View 26 System Utilities Report Preview Web- Back Off 8 Monitor 27 System Inquiry Notepad Support 9 Address Advisory 28 Report Writer Imaging Version 10 BOLO 29 View Listing Day/Night Colors Release Note 11 Business Look Up 30 Notepad 12 Calls for Service 31 CISNet 13 Dispatch Inquiry 32 Imaging 14 Tow In 33 Exit 15 Vehicle Search 16 Switch User 17 Paging 18 Chat 19 Unit Status

Via E-911 Press “E” Key or Not from E-911 Press “1” Key or

Or Press “T” Key at Status or Press “Z” key at Status (Used to enter Traffic Stop or On-View)

CISCO Enhancement Today’s Scheduled Calls gives the dispatcher the ability to view automatic call entries with drill down capabilities.

CISCO Enhancement Created a new Dispatch Report called ”Wrecker Log by Disposition”. It prints the Wrecker Log by Date Range and Disposition, if the Disposition equals AC, RC or NA. A new E-CAD report was created. It is called On- Duty/Off Duty Report. It prints all personnel for a date range and prints the Personnel’s Name, Unit, On/Off Duty type, Date and Time.

Post new bulletinRefresh/Go to BeginningRead next bulletin Cleanup Archive Bulletins Restore bulletins from archive Print Exit

?

The units’ icon/picture can now be assigned by users. There are 6 predefined pictures and 12 user definable pictures. Once the pictures have been assigned to the Unit, through Unit Maintenance under E-CAD utilities, you will be able to see them through E-CAD monitor and when you are viewing the Unit’s history through E-CAD dispatcher.

CISCO Enhancement T h e P ur g e P re m is e Hi st or y h a s b e e n e n h a n c e d to al lo w th e u s er to pi c k a D at e R a n g e or S p e ci fi c A d dr e s s. E a c h re c or d c a n st ill b e v er ifi e d The Purge Premise History has been enhanced to allow the user to pick a Date Range or Specific Address.

The State Message parameter allows a Department to turn on/off the Automatic Plate Query that is sent through the State Interface if the Department has the State Interface turned on.

Added Default Hospital using code table R6 to Cad Parameters “Maintain System Parameters and to Maintain Event Number. When EH and no specific hospital is picked, take the default hospital from the parameter file if any. If none is found, use hospital as before. EMSMAINT Populate EMS transport Destination from RUP destination.

A third entry field for the Enter Mileage Parameter and it allows mileage to be entered when putting a Unit on or off duty. The mileage will then print on the Officer Daily Summary report when it has been entered.

Parameter labeled Confirm Escape. By setting this parameter to a “Y” the user will be asked “Are you sure you want to Cancel Unit Recommendation” If this is set to a “N” then the dispatcher will not be asked the question.

CISCO Enhancement

FILEA CONTAINS UNITS, CALL TYPES, BEAT PATTERNS, PARAMETERS FILEB CONTAINS ACTIVE AND PENDING CALLS FILEC CONTAINS STREETS, SPANS, INTERSECTIONS, COMMON PLACES, CATALOGUED ALARMS, AGENCIES, REPLACEMENT APPARATUS, UNIT STATUS BTPDATA CONTAINS BEAT/AREA PATTERNS CADCFS CONTAINS ACTIIVE CALLS LOGDATA CONTAINS DETAILED CALL INFORMATION PMHDATA CONTAINS PREMISE HISTORY STRDATA CONTAINS STREET NAMES UNHDATA CONTAINS CALL HISTORY BY UNIT WRCDATA CONTAINS WRECKER RECORDS

Blank Disposition and/or Number of Units > Zero CADCFS Makes Number of Units Zero and Supplies Dispostion