1 © 2005 Cisco Systems, Inc. All rights reserved. Session Number 11911_11_2005 Managing Cisco Unified Communications Reducing costs and improving resilience Mahal Mohan Director, Cisco Systems VoiceCon March 2006

2 © 2005 Cisco Systems, Inc. All rights reserved. Session Number 11911_11_2005 Managing Cisco Unified Communications With the benefits of Cisco’s broad range of IP communications products and services, effective management become key… Cisco Unified CallManager Cisco Unified CallManager Express Cisco Unity Cisco Unity Express Cisco Unified Contact Center Cisco Unified Contact Center Express Cisco Unified MeetingPlace Cisco Unified IP Phones Infrastructure (gateways, gatekeepers, routers, switches)

3 © 2005 Cisco Systems, Inc. All rights reserved. Session Number 11911_11_2005 Managing Cisco Unified Communications Managing the broad spectrum of Cisco Unified Communications products and features requires a new generation of management and support solutions Operations Manager Service Monitor IPC ‘Intelligence’ IP Fabric Routers Switches Gateways/Gatekeepers Trunking Cisco Unified CallManager Cisco Unified MeetingPlace Cisco Unity Cisco Unified Contact Center Cisco Unified Contact Center Express Cisco Unified CallManager Express Cisco Unified Meeting Place Cisco Unity Express IPC Applications

4 © 2005 Cisco Systems, Inc. All rights reserved. Session Number 11911_11_2005 Cisco Unified Operations Manager and Unified Service Monitor Operations Manager Software on Win 2003 Real-time view of IPC solution Alerting and diagnostics Phone inventory reporting Operations Manager of Managers Service Monitor Service Monitor Service Monitor Software + Cisco 1040 Sensors Real-time voice quality alerting MOS scores and details Archival of historical call quality Software Cisco 1040 Sensors

5 © 2005 Cisco Systems, Inc. All rights reserved. Session Number 11911_11_2005 Cisco Unified Service Monitor Real-time monitoring of voice quality for actual calls R-factor MOS for every 60 second interval Built-in system-level availability and redundancy Easily installs and configures itself just like a Cisco IP phone Uses switch SPAN port Two-component Solution that Monitors, Evaluates and Reports Voice Quality for Actual Calls Real-time alerting with details Analysis and archival-based on MOS thresholds Integrates with OM or Manager of Managers

6 © 2005 Cisco Systems, Inc. All rights reserved. Session Number 11911_11_2005 Cisco Unified Service Monitor FCC Class B certified for desktop or wiring closet deployment PoE (IEEE 802.3af) Uses ITU G.107 R-factor to calculate MOS score for active calls Service Monitor Cisco 1040 Cisco 1040 Sensor Monitors call’s RTP streams Cisco 1040 sends MOS scores for active calls Service Monitor stores and evaluates MOS values and sends SNMP traps when threshold is crossed Operations Manager presents alert information and diagnostic options Can send SNMP traps to Manager of Managers

7 © 2005 Cisco Systems, Inc. All rights reserved. Session Number 11911_11_2005 Cisco Unified Operations Manager Actionable, service level View of IP Communications implementation Enterprise-wide logical and physical view of IPC components Correlation of device and IPC application fault status to endpoint and service availability Service Impact Reports

8 © 2005 Cisco Systems, Inc. All rights reserved. Session Number 11911_11_2005 Cisco Unified Operations Manager Real-time alerting on IPC components and IP infrastructure Real-time service quality (voice quality) alerts and details Phone and device inventory reports (SCCP and SIP): phone status, phone tracking Context-based launching of other CiscoWorks tools Support for Cisco Unified CallManager (5.0/4.2/4.x/3.x), Cisco Unity, Cisco Unity Connection, Cisco Unified CallManager Express, Cisco Unity Express, Cisco Unified MeetingPlace Express Cisco Unified Contact Center, Cisco Unified Contact Center Express, GW, Routers, Switches, Cisco Unified IP Phones and Applications (CCC, CER, PA,…)

9 © 2005 Cisco Systems, Inc. All rights reserved. Session Number 11911_11_2005 Cisco Unified Operations Manager WAN PSTN End - End testing (signaling + data path) Node - Node testing (IP SLA) Integrated diagnostics linked to monitoring and proactive testing Replicate end user activities (SCCP and SIP) End to End Call (Signaling and RTP) Phone Registration Dial-tone Message Waiting Indicator Conference Emergency Call Replicate voice traffic (IP SLA/SAA based) Quality/Latency/Jitter/packet loss RTP traffic streams Gateway registration

10 © 2005 Cisco Systems, Inc. All rights reserved. Session Number 11911_11_2005 Cisco Unified Operations Manager for MSP Environments Flexible deployment options 1 Cisco Unified Operations Manager = Many customers/clusters OR 1 Cisco Unified Operations Manager = 1 Customer (w/ many clusters) Support for cold-standby deployment model Administrator can create custom ‘views’ to correspond to different customer networks Users can be assigned to these views * Can enable the customer to get a ‘limited view’ of their own deployment * Will need integration with Cisco Secure Access Control Server

11 © 2005 Cisco Systems, Inc. All rights reserved. Session Number 11911_11_2005 Cisco Unified Operations Manager UI for MSP/Customers

12 © 2005 Cisco Systems, Inc. All rights reserved. Session Number 11911_11_2005 Cisco Unified Operations Manager UI for MSP/Customers

13 © 2005 Cisco Systems, Inc. All rights reserved. Session Number 11911_11_2005 Cisco Unified Operations Manager — Packaging and Pricing Flexible licensing options Start small, grow with IPC deployment Licensed based on number of phones monitored Licensed in increments of 1K / 5K phones, in-line upgrade OM and SM can be bought as bundle or standalone CiscoWorks IPC Mgmt Bundle : $24K list CiscoWorks IPC Enterprise Mgmt Bundle : $55K list Sample list prices Operations Manager—1K phones : $15K Operations Manager—2K phones : $25K …… Operations Manager—30K phones : $150K

14 © 2005 Cisco Systems, Inc. All rights reserved. Session Number 11911_11_2005 IPC SM Service Quality Alerts on IPC Operations Manager

15 © 2005 Cisco Systems, Inc. All rights reserved. Session Number 11911_11_2005 Service Quality Alerts on Cisco Unified Operations Manager

16 © 2005 Cisco Systems, Inc. All rights reserved. Session Number 11911_11_2005 Service Quality Alerts on Cisco Unified Operations Manager

17 © 2005 Cisco Systems, Inc. All rights reserved. Session Number 11911_11_2005 Cisco Unified Service Monitor — Packaging and Pricing Flexible ordering options 6 Pack IPCSM bundle : $18K list (IPCSM, 6 Cisco 1040 sensors) 2 Pack Cisco 1040 sensors : $4K list IPCSM software : $9K list OM and IPC SM can be bought as bundle or standalone products CiscoWorks IPC Mid Mgmt Bundle : $24K list CiscoWorks IPC Enterprise Mgmt Bundle : $55K list

18 © 2005 Cisco Systems, Inc. All rights reserved. Session Number 11911_11_2005 Cisco Unified Communications Management – Mid Market Bundle Cisco Unified Operations Manager + 6 pack Service Monitor bundle Campus Cisco Unified CallManager Cluster Cisco Unity IP WAN PSTN Operations Manager + Service Monitor Branch Office1 SRST Cisco 1040 Ordering Options Small and Medium Enterprise Deployments

19 © 2005 Cisco Systems, Inc. All rights reserved. Session Number 11911_11_2005 Large Enterprise Deployments Cisco Unified Communications Management – Enterprise Market Bundle Cisco Unified Operations Manager (with appropriately sized license) + 6 pack Service Monitor bundle Campus IP WAN PSTN Branch Office2 SRST Branch Office1 Cisco Unified CallManager Express, Cisco Unity Express Cisco 1040 Service Monitor Operations Manager Cisco Unified CallManager Cluster Cisco Unity

20 © 2005 Cisco Systems, Inc. All rights reserved. Session Number 11911_11_2005 Customer Feedback “I can find out the status of any phone in the company in about a minute simply by entering its extension.” “Previously, identifying the nature of a voice quality problem often took a full day. With Cisco Unified Operations Manager and Cisco Unified Service Monitor I can often identify and resolve the problem in just half an hour.” Mike DeDecker Warner Pacific Insurance

21 © 2005 Cisco Systems, Inc. All rights reserved. Session Number 11911_11_2005 Q and A

22 © 2005 Cisco Systems, Inc. All rights reserved. Session Number 11911_11_2005