Leader 2 Leader

Today’s session An opportunity to learn from each other  3,2,1 Talks  Leadership Panel  Twitter #WPC14 with your thoughts Transformation

Today’s session An opportunity to learn from each other  3,2,1 Talks  Leadership Panel  Twitter #WPC14 with your thoughts

3,2,1 talks Brian Walshe Julia White Asher Mathew Daniel Novelo Prashanth S.

Brian Walshe General Manager – End User Compute Years leading: 20

accelerate your ambition 8 Copyright © 2014 Dimension Data Click to edit Master title style Great leaders Great teams consist of great people So if you want to be a Great Leader you have to be able to build great teams by finding great people Have one thing in common – they have great teams

What is really important is cultural fit Not everyone is equal at picking the best people – some are good and some are terrible Resumes are interesting – you see a little about their experience and you can spot the “annual employees” Great leaders also understand their strength and weaknesses and if your weakness is picking the best people – cover it off with someone that can Great leaders How will the person fit in with your team, with the culture of the organisation Are they someone you think you can work with or know that you can With people, the wrong choice is twice the pain of no decision To find great people you need to be able to identify them when you interview them Understand how good you are and who in your team has a high success rate of hiring great people

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Julia White General Manager – Office Marketing Years leading: 10

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Asher Mathew Strategic Alliance Manager Years leading: 2

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Daniel Novelo CEO Years leading: 10

P rofessionalism 20 Position does not make you a good leader E mpathy Listen Observe Learn O ptimism Encourage Motivate P artnership Share Enthusiasm L oyalty Practice what you teach E mpowerment Delegate Trust

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Prashanth S. Executive Director Years leading: 15

The purpose of business is to create a customer. Peter Drucker Your most valuable asset is the loyalty of your customers. Customers pay the bills. Prioritize their interests above all. Empower your team to deliver a delighted customer experience. Build a culture that takes pride in customer’s success. A people-centric business, much like Microsoft’s people-centric IT. How can you secure the highest returns for your business? Make long term investments and sacrifices, TODAY, in customer experience. It works! Our dedicated customer experience team has been able to activate dormant customers, win back lost accounts as well as increase upsell in existing accounts.

And my point is… The purpose of a leader is to create a customer centric organization.

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The Panel Simon T. Bailey Naomi Moneypenny John Rudow

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Partners for Good Challenge