Newham Improved Access to Psychological Therapies (IAPT) Pilot Public, Private and Voluntary Collaboration to deliver better outcomes for those with mental health issues.

Content Context and before the pilot Pilot Story so far Next Steps / Opportunities

Partners Newham IAPT UCL Partners A4e/ CDG Up skilling Support/ Advice Sustainable employment Evaluation of Pilot Control Group Assessment Clinical Support

Context of our pilot Joint Sharing information of services and communication = better quality support for our customers KPI’s and benefits Develop a model of join up, building in training and support for WP staff Evaluate this model against a control group to prove this will increase sustainable employment and reduce risk of re presenting at services. Work Programme Providers Biggest health barrier on WP is mental health High number undiagnosed on JSA ESA is proving the industries biggest challenge on WP. There is a need to do more piloting and research on what works. Same customer group is supported by both services Work Programme Providers Biggest health barrier on WP is mental health High number undiagnosed on JSA ESA is proving the industries biggest challenge on WP. There is a need to do more piloting and research on what works. Same customer group is supported by both services IAPT Services Supporting people back to work central aim of IAPT However employment services reducing or non existent Targetting hardest to engage challenging Service users suffering anxiety when receiving WP letter. IAPT Services Supporting people back to work central aim of IAPT However employment services reducing or non existent Targetting hardest to engage challenging Service users suffering anxiety when receiving WP letter.

Before the pilot Need to understand each other’s service Communication between both services Understanding our service users/ customers Perception of WP by IAPT A4E/CDG Newham IAPT

Pilot Developing a Joint Model Understanding the barriers to our beneficiaries using both services Planning training and customer journey Training WP staff by IAPT Clinicians Advice/ Support Line for WP Staff Agreeing Data Sharing / Referral Process Agreement by DWP on referral / data sharing Developing a Joint Model Understanding the barriers to our beneficiaries using both services Planning training and customer journey Training WP staff by IAPT Clinicians Advice/ Support Line for WP Staff Agreeing Data Sharing / Referral Process Agreement by DWP on referral / data sharing Piloting and Evaluation (Involving UCL Partners) Agreeing out comes and timelines Planning out evaluation Monitoring performance and sorting out glitches Evaluation = Performance / Service user / front line staff Agreement with DWP to share data Package model to promote to IAPT/ WP for rollout Piloting and Evaluation (Involving UCL Partners) Agreeing out comes and timelines Planning out evaluation Monitoring performance and sorting out glitches Evaluation = Performance / Service user / front line staff Agreement with DWP to share data Package model to promote to IAPT/ WP for rollout

Pilot Developing a Joint Model Understanding the barriers to our beneficiaries using both services Planning training and customer journey Training WP staff by IAPT Clinicians Advice/ Support Line for WP Staff Agreeing Data Sharing / Referral Process Agreement by DWP on referral / data sharing Developing a Joint Model Understanding the barriers to our beneficiaries using both services Planning training and customer journey Training WP staff by IAPT Clinicians Advice/ Support Line for WP Staff Agreeing Data Sharing / Referral Process Agreement by DWP on referral / data sharing Piloting and Evaluation (Involving UCL Partners) Agreeing out comes and timelines Planning out evaluation Monitoring performance and sorting out glitches Evaluation = Performance / Service user / front line staff Agreement with DWP to share data Package model to promote to IAPT/ WP for rollout Piloting and Evaluation (Involving UCL Partners) Agreeing out comes and timelines Planning out evaluation Monitoring performance and sorting out glitches Evaluation = Performance / Service user / front line staff Agreement with DWP to share data Package model to promote to IAPT/ WP for rollout

Story so far... Challenges Join up of DH/DWP Provision has been challenging – disclosure, data security, agreement. Need to continue to develop skill and experience in encouraging customers to utilise the service Changes in personnel slowed programme down Challenges Join up of DH/DWP Provision has been challenging – disclosure, data security, agreement. Need to continue to develop skill and experience in encouraging customers to utilise the service Changes in personnel slowed programme down Advantages Relationship with IAPT / WP is excellent – key is personal relationships WP staff feel more confident in having the conversation with our customers WP feel supported by IAPT when faced with an issue Created a model to ease ability to join up services WP has the confidence to communicate wtih IAPT services and support rollout Advantages Relationship with IAPT / WP is excellent – key is personal relationships WP staff feel more confident in having the conversation with our customers WP feel supported by IAPT when faced with an issue Created a model to ease ability to join up services WP has the confidence to communicate wtih IAPT services and support rollout

Recommendations Ongoing staff training packages Selling this into new service users Relationship is key to successful implementation Support / Sponsoring fundamental by IAPT/ DWP roll out