1. Homelessness prevention Joined up writing…
Homelessness prevention Joined up writing…. East of England Regional Sustainability Network Masterclass - Social Value and Social Prescribing

2. Why Rising level of homelessness Impact on families and our customers
Wider impact on society, and the link to social value
Financial consequences

3. What
The project aims to identify those at risk of homelessness at a much, much earlier stage.
Aim to involve teams from across the Council and beyond
Use iterative and pilot based approach
Use customer journey, and make sure we measure the outcome

4. Developing a referral pathway
How
Cause
Debt
Low income
Low skills
Lack of qualifications
Unemployment
Pathway
Debt management
Employment or training
Approach/Lever
The council can support you to:
Access to debt management advice
Work with you to agree repayment plan
Support you by placing a hold on summons cost
Support you by offering you a discretionary housing payment
Contract (agreement)
Agree to debt management support
Agree and adhere to a debt management plan
Agree and adhere to a tailored HDC repayment plan
Referral
CAB appontment Pathway
Summons Pathway
DHP Pathway
Repayment Plan Pathway
Incentive
Free One Leisure activites
Free children's activities whilst attending appointment
Evaluation No of people approached
No of people who agree to participate
No of people attending appointments.
Customer Story Journal
Developing a referral pathway

5. Lessons learnt….so far Use evidence, not assumptions
Listen to staff, not managers
Engage with staff, they ‘get it’
Build case studies, we need to know our customers
Partners will engage, get them involved
Start small, use pilots to make your point
Be ready for the unexpected, things will turn up

6. Questions….and any ideas that can help us?