WELCOME NEW FACULTY Information Services & Technology July 2012

IST Overview  Information Services & Technology  Information Services and Technology (IST), is an administrative unit reporting to the Vice-President (Administration), which provides computing and communications resources and expertise to support our clients in their teaching, learning, research, administrative and community service endeavours by providing information technology infrastructure and services and by providing leadership and expertise in information technology solutions and services thereby contributing to the creation, preservation and communication of knowledge in the community.   Client Services - The Client Services department works in partnership with the University's faculty, students, and staff to maximize the value of information technology by providing access to services in a “one stop shop” environment.  Computer & Network Services -. The division is responsible for the development, enhancement, maintenance and production support of the IT architecture for the University of Manitoba. This includes data centre operations, the management of the voice and data cable plant and networks, server and operating systems, including file and print sharing solutions, data storage and integration software and solutions.  Enterprise Systems - responsible for the development, enhancement, maintenance and production support activities of advanced computer systems to support all administrative offices of the University. This includes the implementation and support of all ERP application software, database management software, development software tools, middleware and utilities and some hardware. In addition, the unit is responsible for University web development including support for the JUMP portal, development of web services, and development and support for web content.

IST – Services and Systems  JUMP – web portal  Desire to Learn (D2L) – on-line learning management system  Media Production  Classroom Technologies  iClicker – classroom response system  Telecommunications  Support Desk  Computer Accounts  – webmail  Wireless  High Speed Computing

Help & Solutions Centre  Shared Services – Fort Garry/Bannatyne Campuses  Phone:   In Person: 123 Fletcher Argue  Non-Shared Services – Fort Garry/Bannatyne Campuses  Phone:   In Person – Fort Garry: 123 Fletcher Argue  In Person – Bannatyne: 231A Neil John McLean Library’  Departmental Help 

Accounts/ /Passwords  Access  Setup a new account: umanitoba.ca/claimidumanitoba.ca/claimid  Manage your accounts – umanitoba.ca/iridiumumanitoba.ca/iridium UMnetID CNS (Novell – Departmental) INS (Novell – Instructional – labs, classrooms, theatres)

Accounts/ /Passwords Manage your computer account/ Microsoft Exchange address format: New student address format : ◦ Resources ◦umanitoba.ca/computing/ist/ umanitoba.ca/computing/ist/

Teaching Resources  Learning Management System  Desire2Learn  Web Portal (course tool and more)  JUMP (umanitoba.ca/jump)umanitoba.ca/jump  Web Publishing  home.cc.umanitoba.ca  Streaming Server  Blogs  Wikis  Podcasting

Audio Visual & Classroom Resources  Media Production  Converting existing media (videos, images, audio)  Create new media (videos, images, audio)  Assistance with streaming media  Imaging (poster printing)  Classroom Technology  Computers in classrooms  A/V booking On Line: In Person – Fort Garry: 123 Fletcher Argue Phone – Fort Garry: In Person – Bannatyne: S206, Medical Serv. Bldg. Phone – Bannatyne:  Media catalogue  iClickers  Videoconferencing

Office Phones Mobile/Wireless Devices unications/index.html Telephone Services

WE LOOK FORWARD TO WORKING WITH YOU Information Services & Technology umanitoba.ca/ist