1. Reiknistofnun Háskóla Íslands
University of Iceland
Computer Services
Finnur Þorgeirsson
Systems Engineer
Reiknistofnun Háskóla Íslands
Finnur Thorgeirsson -RHI, 28 Sept 2009

2. Computer Services Department
RHÍ Services
- Internet/
Data Storage
UGLA - Enhanced University Intraweb - Wireless Access
User support / Helpdesk
Department support
Printing Facility
Computer Labs
VPN & ADSL Access
Finnur Thorgeirsson -RHI, 28 Sept 2009

3. Finnur Thorgeirsson -RHI, 28 Sept 2009
Computer Services
Staff
Management – 3 people
Networking Department – 4
Helpdesk – 3+1
2nd level Users Support - 5
Systems Administrators - 6
Software Development – 6+2
Finnur Thorgeirsson -RHI, 28 Sept 2009

4. Finnur Thorgeirsson -RHI, 28 Sept 2009
Networking
Provides : Network Connections at Work and at Home
Integral part of IT Infrastructure
High Speed Network Across Campus Network
Registered Users can use ADSL at Home
Telephone Systems
Wireless Connectivity at Campus Area (Available in Most Places)
More info on Networks and Regulations -
Finnur Thorgeirsson -RHI, 28 Sept 2009

5. Finnur Thorgeirsson -RHI, 28 Sept 2009
Systems Department
- Administration all the Servers
- Involves in Managing, integrating and deployment various systems
- Plays vital role in running systems smoothly
Involves in setup, configuration and maintaining HI system Infrastructure
Design of Service Architecture
Users Support
Help Desk
First Line Support / 2nd line support
Phone Support
Support
Computer Maintenance /Troubleshooting
Installing Applications, Establishing Network Communications,
Departments Support
Remote support
Finnur Thorgeirsson -RHI, 28 Sept 2009

6. Finnur Thorgeirsson -RHI, 28 Sept 2009
Software Department
Develops University's Software
Integrate Applications
Ugla –
UGLA:
University Intranet
University information Gateway
For all registered users at the university
Your entire information gateway, such as exam results
Course info, rules and so on.
Accessible in both English and Icelandic.
Finnur Thorgeirsson -RHI, 28 Sept 2009

7. Finnur Thorgeirsson -RHI, 28 Sept 2009
Data Storage /
Home Space : More than GB / username
Quota : Above GB
Mapped Drive letter (F: home, V: www) and some other
Check / Access
Use mail client (e.g., outlook etc)
From the web
VPN can be used to map drive from Home
Note: Users are encourage to save their documents in their home drive (Usually drive F: or H: )
Finnur Thorgeirsson -RHI, 28 Sept 2009

8. Finnur Thorgeirsson -RHI, 28 Sept 2009
Free Courses
Finnur Thorgeirsson -RHI, 28 Sept 2009

9. Finnur Thorgeirsson -RHI, 28 Sept 2009
Help Desk Information
Phone
Opening Hours : 8am to 16pm (Monday – Friday)
Visiting Hours : 8am to 16pm (Monday – Friday)
Web Links
–Computer Labs and other Information
– University of Iceland
– University's Intraweb
Finnur Thorgeirsson -RHI, 28 Sept 2009

10. Finnur Thorgeirsson -RHI, 28 Sept 2009
Computer LABS
Finnur Thorgeirsson -RHI, 28 Sept 2009

11. Finnur Thorgeirsson -RHI, 28 Sept 2009
Future
Establishing New Helpdesk
Three New high class Computer Labs with Gigabit Connectivity
Cluster Available with GRID Technology
The integration of two University's IT Infrastructure
News :
First University to Join GRID technology
Joined at Nordugird
Workshop organized for its use
Conf page :
Finnur Thorgeirsson -RHI, 28 Sept 2009

12. Finnur Thorgeirsson -RHI, 28 Sept 2009
Thank you
Any Questions ?
Finnur Thorgeirsson -RHI, 28 Sept 2009