Training in the Workplace… What’s it all about? What is training? In the workplace? Why would we train? Training in the Workplace BTEC National Level 3

Review Training in the Workplace BTEC National Level 3 What is training? Is it different to learning? Not really but it is often linked to specific vocations rather than simply the acquisition of knowledge for its own sake. What do we mean by “workplace” – place of work in all sorts of different contexts and environments. Have you understood what we will be studying? From the Assignment Pack:

Organisational level: strategic objectives eg increase profit, increase turnover, become market leader; operational objectives (increase productivity, introduce new technology, improve health and safety, create a more flexible workforce, introduce succession training for promotion, improve job performance and motivation); satisfy UK and EU legislation or standards e.g. Investors in People status Departmental level: departmental objectives (sales targets, customer service improvements); job/role changes; team changes; new equipment; new procedures; new products/services; new technology; new range of clients Individual level: appraisal/perform ance review; promotion; change of job role; individual needs Name 3 Levels What reasons can you come up with for each level?

Identifying Training Needs What are the needs of the job? What are the person’s current skills? Where are the gaps? Design Training to bridge the gaps Evaluate

Training Cycle Stage 1 Identification of Training needs Stage 2 Design of training solutions Stage 3 Delivery of training solutions Stage 4 Application of training in the work environment Stage 5 Evaluation of training solutions

Reasons for training? The three C’s 6 Reasons why a company trains: Training in the Workplace BTEC National Level 3 2 about compliance 2 about competition 2 about competence

Compliance Health & Safety Food Safety COSHH First Aid Specific operations Legislative requirement To avoid prosecution To be safe To protect employees To comply with the law Training in the Workplace BTEC National Level 3

Competitive Staying/getting ahead of your competitiors Introducing new technology Upskilling employees Encouraging efficiency Encouraging effectiveness Adding value Modernising Creating a competitive advantage

Competence Retraining for new systems Upskilling on new machinery Ensuring all staff are adequately trained. Good for efficiency Qualifications – Certificates (local, national?) Professionalism Some jobs require qualifications before you start: law; accounting; medicine. But also food hygiene, teaching, building.

NeedWhy?Level in Organisation Office software…?A competence issue. To upskill staff in Ms Office – especially Word and Excel. PowerPoint may be useful for some staff All Marketing Senior management? Health and SafetyFor complianceAll staff who have not already received the training. Vital for all inductions. Web designMaintaining our competitiveness – only required for internet staff Web designers t team LeadershipA Competitiveness issue. But also building our senior team competence. For all senior management team. Thinking about structures in organisations and identifying training needs

Create a Structure for the following business 8 sales staff 4 buyers 2 internet staff 4 people in marketing 5 administration staff including finance and HR One MD A sales manager A marketing and online manager HR Director Finance Manager Operations Diretcor

Managing Director HR DirectorAdmin 5 Operations Director 4 Buyers Sales Manager Sales team 4 Finance Manager Marketing and Online manager 4 Marketing Team Internet staff 2