1. Training in the Workplace
Lesson 5
People 1st Sector Skills Council video
People 1st Career Map

2. Completing the Assignment
Informal Assessment
Formal Assessment
Step 1 Role play
Step 3(a) Make a list of how you would go about identifying training needs (P2).
Step 2 Research stage
Step 4 Produce a table (P1)
Step 3 Find the sector skills council
Step 6 Brief report: compare the likely training needs for a person starting work in an organisation with training at other levels within the organisational structure (M1).
Step 5 Feed this information back
to your partner
Step 7 Report: Discuss the importance of workforce training from the employer’s perspective, giving examples of training at different levels. (D1)
Step 8 Report: Explain the importance of identifying training needs from both an employee’s perspective and the employer (M2)

3. Completing the Assignment
Informal Assessment
Formal Assessment
Step 1 Role play
Step 3(a) Make a list of how you would go about identifying training needs (P2).
Step 2 Research stage
Step 4 Produce a table (P1)
Step 3 Find the sector skills council
Step 6 Brief report: compare the likely training needs for a person starting work in an organisation with training at other levels within the organisational structure (M1).
Step 5 Feed this information back to your partner
Step 7 Report: Discuss the importance of workforce training from the employer’s perspective, giving examples of training at different levels. (D1)
Step 8 Report: Explain the importance of identifying training needs from both an employee’s perspective and the employer (M2)

4. Completing the “P’s”
Step 3(a) Make a list of how you would go about identifying training needs (P2).

5. Carry out individual training needs analyses
Look at all compliance issues for the organisation.
Identify competence issues for the individual comparing her/his skills with those needed.
Consider the competitiveness of the organisation and look at training needs which will maintain competitiveness.
Analyse the gap between the needs of the job and the skills set of the individual and make notes on the gap.
Monitor current performance using techniques such as observation,
Carry out interviews using questionnaires to identify strengths and weaknesses of individuals.
Anticipate future shortfalls or problems and then look at appropriate training needs to help cope with this.
Identify separate training needs for different job roles
Identify separate training needs for different levels within the organisation
Evaluate the effectiveness of previous training and put in place a plan to remedy any deficiencies (part of the training cycle).
Identify specific training needs before committing to any particular training programme
Identify the type and level of training required and analyse how this can best be provided.

6. Step 4 - Produce a table to show how the training needs within different organisations from this sector are linked to different job roles and levels within their structures (P1).

7. Need
Why?
Level in Organisation
Office software…?
A competence issue.
To upskill staff in Ms Office – especially Word and Excel.
PowerPoint may be useful for some staff
All
Marketing
Senior management?
Health and Safety
For compliance
All staff who have not already received the training. Vital for all inductions.
Web design
Maintaining our competitiveness – only required for internet staff
Web designers t team
Leadership
A Competitiveness issue. But also building our senior team competence.
For all senior management team.

8. Passenger Service Supervisor – Rail Station
Allocate and check work in your team
Communicate and Manage information in the Rail Industry
Conduct an assessment of risks in the workplace
Develop productive working relationships with colleagues
Ensure your own action reduce risks to health and safety
Identify and manage income in the rail industry
Implement Revenue Protection in the rail industry
Maintain a suitable customer environment in the rail industry
Maintain Crowd control and security in a railway station
Manage difficult situations in the rail industry
Plan for duty and manage your own performance in the rail industry
Provide impartial product and service selling in the rail industry
Provide leadership for your team

9. Example – Passenger Transport Passenger Service Manager - Rail Station
Allocate and monitor the progress and quality of work in your area of responsibility
Communicate and Manage information in the Rail Industry
Conduct an assessment of risks in the workplace
Develop productive working relationships with colleagues
Ensure health and safety requirements are met in your area of responsibility
Ensure your own action reduce risks to health and safety
Implement Revenue Protection in the rail industry
Interpret legal and organisatonal standards to ensure safe practices in the rail industry
Plan for Further Professional Development in the Rail Industry
Provide leadership for your team
Supervise service provision in Rail operations

10. Station Manager - Rail Station
Assist in the protection of revenue in the rail industry
Assist in the Provision of a suitable environment for customers and other members of the public
Assist in the safe operation of trains in service
Contribute to the safe dispatch of trains from platforms
Identify and respond to deviations from the planned service
Implement plans to meet operational requirements in the Rail Industry
Maintain a clean and tidy environment for Rail customers and other members of the public
Maintain a Safe and Secure Working Environment in the Rail Industry
Maintain and Develop Your Knowledge Understanding and Skills in the Rail Industry
Maintain effective working relationships with colleagues in the Rail Industry
Manage Conflict in the Rail Industry
Monitor and ensure the provision of train services to the rail industry
Obtain and communicate information in the Rail industry
Plan for Further Professional Development in the Rail Industry
Plan the deployment of rail veihicles
Plan the movement of rail vehicles on a network
Promote services and products in the rail industry
Provide Customer Service in the Rail Industry
Provide products to customers in the rail industry
Respond to abnormal working situations in the Rail industry
Respond to emergency situations on railway premises
Respond to out of course and emergency situations on trains in service

11. Completing Assignment 1
Don’t panic!
Use the previous slides to build a whole picture.
Make your own list – and make sure it is clear – so anyone else could understand it.
Create your own table and make sure it is clear – so anyone else could understand it.