© 2004 by Level 3 Communications, Inc. All rights reserved. Level(3)Enabled and the Level(3)Enabled logo are service marks of Level 3 Communications, Inc. in the United States and/or other countries. Other trademarks and service marks are the property of their respective owners. © 2004 by Level 3 Communications, Inc. All rights reserved.

© 2004 by Level 3 Communications, Inc. All rights reserved. Agenda Company Overview Challenges with Today’s Phone Systems A Better Solution Q&A © 2004 by Level 3 Communications, Inc. All rights reserved.

© 2004 by Level 3 Communications, Inc. All rights reserved. PartnerTEL Overview Headquartered in Atlanta, GA One of the largest Master Agents in the Country 360 Independent Consultants/Agents 10 Strategic Hardware and Software Partners Focused on Total Telecom Cost Management and Outsourcing Helped over 1500 Companies lower their Telecom Costs & better manage their telecom processes © 2004 by Level 3 Communications, Inc. All rights reserved.

What You’re Saying About Phone Systems Features hidden and difficult to use No control over moves, adds, changes No support for remote workers Multiple locations costly and hard to manage Upgrades and expansions too costly and unpredictable Can’t justify retaining phone system expert on-staff Difficult maintaining communication between branch offices Difficult to manage multiple phone numbers and voicemails Too many messages all over the place — voice, cell phone, e-mail Multiple vendors make it difficult to manage invoicing How does your current system stack up against these challenges? © 2004 by Level 3 Communications, Inc. All rights reserved.

© 2004 by Level 3 Communications, Inc. All rights reserved. Now there’s a Better Way! TelCentrex Hosted Voice over IP service for Business © 2004 by Level 3 Communications, Inc. All rights reserved.

Why Hosted VoIP Service? No more headaches Inexpensive to implement Simple to control, configure, customize No more upgrades (i.e., protection from obsolescence) Unparalleled productivity gains Scale according to your needs © 2004 by Level 3 Communications, Inc. All rights reserved.

© 2004 by Level 3 Communications, Inc. All rights reserved. TelCentrex PBX or Centrex replacement services voted Product of the Year 2003 by Internet Telephony Magazine Hosted IP voice service for local and long distance voice Individual handset phone number assignment and dial-tone Long list of Class 5 features Intra-enterprise private dial plan management With experience building, owning, and operating a world-class network, Level 3 has enabled this innovative hosted IP voice service This Hosted IP voice service provides IP-enabled productivity tools for managing moves, adds, changes Web- and audio-based conferencing service One box for fax, voice, voicemail, and e-mail (unified messaging) Web-based portal for end-user management and personalization of the service © 2004 by Level 3 Communications, Inc. All rights reserved.

How will TelCentrex make your life simpler? © 2004 by Level 3 Communications, Inc. All rights reserved.

© 2004 by Level 3 Communications, Inc. All rights reserved. Benefits Create “National” campus Allows the combination of multiple sites on one call plan Free IT staff to maintain systems Save Operating and Capital expense dollars No new infrastructure Free “On-Net” calling Reduce support costs No large investment upfront Ability to easily manage adds, moves, and changes Disaster Recovery Advanced feature set © 2004 by Level 3 Communications, Inc. All rights reserved.

Easy Login From Any Browser © 2004 by Level 3 Communications, Inc. All rights reserved.

Synchronize Communications    Phone syncs with browser       Mobile syncs with browser    Service dynamically synchronizes all communications between User Web Portal, Microsoft Outlook, your desktop phone, and IP-enabled wireless devices © 2004 by Level 3 Communications, Inc. All rights reserved.

Personalize Your Communications Manage all from your Web portal Available from any Web browser Easy access to company and personal directories Easy template to update © 2004 by Level 3 Communications, Inc. All rights reserved.

© 2004 by Level 3 Communications, Inc. All rights reserved. Company Directory Shared company directory Eliminate multiple directories Look up first, last, or partial name Available from any Web browser Easy to update Update once for everyone Click on any name to dial © 2004 by Level 3 Communications, Inc. All rights reserved.

© 2004 by Level 3 Communications, Inc. All rights reserved. Call Logs Easy to make and return calls Using any browser or phone, see who called Return calls with a click Look up previously dialed numbers Return missed calls directly from a call log © 2004 by Level 3 Communications, Inc. All rights reserved.

© 2004 by Level 3 Communications, Inc. All rights reserved. Call Priority Improves accessibility Treat callers selectively (to increase productivity) Prioritize how callers are handled Create special call groups (e.g., VIP versus Family) Certain callers can find you anywhere Only give out one phone number on business card Protect privacy – no longer give out your home phone number © 2004 by Level 3 Communications, Inc. All rights reserved.

© 2004 by Level 3 Communications, Inc. All rights reserved. Improve Productivity One click to call a favorite Locate favorite numbers in one place Speed dial key customers or vendors without a manual No special codes needed Add favorites with a click User never touches the phone Billing codes available © 2004 by Level 3 Communications, Inc. All rights reserved.

Work From Any Internet Connection Work from home Work from hotel Work from client’s office Work from anywhere! No special hardware or lines © 2004 by Level 3 Communications, Inc. All rights reserved.

Make It Easy For Your Teleworkers Set up a remote office instantly Only need an Internet connection and a direct-dial phone Call from remote location but display your office name and number No geographic limits Protect privacy by sending calls with Caller ID Eliminate multiple expense reports © 2004 by Level 3 Communications, Inc. All rights reserved.

Make It Easy For Your Mobile Users Greater flexibility Improves customer service From your mobile phone browser, you can: Change your forwarding settings Check to see of you have voicemail messages View call logs and use “click to call” Use hosted directory for contacts and click to call Mobile phone browser © 2004 by Level 3 Communications, Inc. All rights reserved.

Make and Take Calls From Any Number Forward calls to any number Mobile phone Home phone Remote office Another extension Forward calls to voicemail easily No feature codes to access or program © 2004 by Level 3 Communications, Inc. All rights reserved.

© 2004 by Level 3 Communications, Inc. All rights reserved. Stop Unwanted Callers Send unwanted callers directly to voicemail (or broadcast a busy signal) © 2004 by Level 3 Communications, Inc. All rights reserved.

© 2004 by Level 3 Communications, Inc. All rights reserved. Outlook Integration Find Me/Follow Me Call Logs Missed Incoming Outgoing Directory Access Fully synchronized with Outlook Contact Directory is always up-to-date Sync up multiple contact directories © 2004 by Level 3 Communications, Inc. All rights reserved.

© 2004 by Level 3 Communications, Inc. All rights reserved. Unified Messaging Manage all inbound messages quickly Prioritize your responses to callers One location to manage all your messages Listen to voicemail as you read e-mail View and print faxes, or fax from an e-mail IMAP and POP3-compliant © 2004 by Level 3 Communications, Inc. All rights reserved.

© 2004 by Level 3 Communications, Inc. All rights reserved. Conferencing Delivers a single-source, easy-to-use audio and Web conferencing solution for users No special hardware or vendors Available from any Internet browser Support multiple user types – Scheduled and On Demand © 2004 by Level 3 Communications, Inc. All rights reserved.

Track Costs via Billing Codes Customer A Bill BC Call # Ext. Date Time 555 408-555-2325 8799 9/12/01 8:55 am 408-555-4930 8799 9/12/01 7:45 am 702-382-8478 8888 9/12/01 2:35 pm 650-839-7366 8123 9/12/01 4:45 pm © 2004 by Level 3 Communications, Inc. All rights reserved.

© 2004 by Level 3 Communications, Inc. All rights reserved. Call Center Reps Check-in/Check-out Includes On-Hold Music Includes Simple Announcements Best for smaller offices “Hunt Group” © 2004 by Level 3 Communications, Inc. All rights reserved.

Office Administrator Portal Say goodbye to multiple vendors, long waits, and high costs Control moves, adds, and changes from any location View and print service records anytime Manage remote offices from main office Free up your IT staff © 2004 by Level 3 Communications, Inc. All rights reserved.

Instant Moves, Adds, and Changes Change employee info in a few clicks Respond to business needs instantly Expand and downsize to accommodate needs without vendors, hardware, and new trunks Change hunt groups without calling vendors Instantly change employee access to features and restrictions Make changes in a few clicks Follow easy-to-use prompts © 2004 by Level 3 Communications, Inc. All rights reserved.

© 2004 by Level 3 Communications, Inc. All rights reserved. And More… Class 5 features you’re used to: Call Forward Call Pick up Call Waiting Call Hold Call Conference Call Transfer Do Not Disturb Call Park Caller ID Redial Speed Dial Executive Call Handling Group Line Sharing © 2004 by Level 3 Communications, Inc. All rights reserved.

© 2004 by Level 3 Communications, Inc. All rights reserved. How is This Different from a PBX- or Centrex-based system? Hosted Service PBX-based Centrex No system purchase IP phones Purchase system 25-100K average No system to purchase Capital Expense No new capital investment Browser-based New investment New Installment No new features Order from local Tel Co. Upgrades or New Features Work from any Internet connection No special equipment Special design Special equipment Not an integrated solution Remote User Features U.S. (and EU 2Q04) is on-net Customer premise mgmt Local telephone company Facilities/Reach Level 3 reliable network and redundancy Loss of service outage Purchase extra equipment for redundancy Local telephone company Disaster Recovery /SLA IP, analog, digital Proprietary Proprietary and analog Telephones Browser based MACs from any Internet connection No new capital investment Browser based No new capital investment Browser-based Opex © 2004 by Level 3 Communications, Inc. All rights reserved.

How is TelCentrex deployed? © 2004 by Level 3 Communications, Inc. All rights reserved.

Traditional Deployment Standard PBX and IP PBX functionality Separate providers for voice, data, and video services Unique proprietary systems and support Limited functionality and feature support © 2004 by Level 3 Communications, Inc. All rights reserved.

TelCentrex Deployment Hosted Services Hosted Voice, Conferencing, and Unified Connection all in one Integrated Web portal with Outlook integration Legacy integration (use existing equipment) Single provider for all converged services Standards-based solutions © 2004 by Level 3 Communications, Inc. All rights reserved.

© 2004 by Level 3 Communications, Inc. All rights reserved. Network Topology (Insert product name) converges all services and features on a nationwide backbone and delivers interconnection to PSTN solutions. © 2004 by Level 3 Communications, Inc. All rights reserved.

© 2004 by Level 3 Communications, Inc. All rights reserved. TelCentrex Packages Basic Phone Plan Business Plan Business Plus Plan Mobile Plan Hosted PBX Local calling Local Toll calling On-net calling Off-net Long Distance (additional per-minute fee) Same features as Basic Plan plus: Same features as Business Plan plus: Same features as Business Plus Plan plus: Standard Class 5 Features Personal Locator Voicemail Web Management Portal (with Outlook and Browser Support) Remote Calling Unified Communications Mobile Office – remote access from a WAP-enabled device © 2004 by Level 3 Communications, Inc. All rights reserved.

© 2004 by Level 3 Communications, Inc. All rights reserved. A La Carte User Web Portal integration with Microsoft Outlook On-Demand Conferencing Call Center Unified Messaging These options require minimum of Business Plan © 2004 by Level 3 Communications, Inc. All rights reserved.

© 2004 by Level 3 Communications, Inc. All rights reserved. Access Options To be Determined © 2004 by Level 3 Communications, Inc. All rights reserved.

© 2004 by Level 3 Communications, Inc. All rights reserved. Equipment Options Cisco 7960 Sylantro Adapters Polycom IP 500 Six programmable keys Full duplex speaker 4 Port Analog 4 Port Digital 24 Port Digital Three lines Full duplex speaker Additional CPE Options Cisco 7940 — 4 programmable keys with full duplex speaker Cisco ATA186 — 2-port analog adapter © 2004 by Level 3 Communications, Inc. All rights reserved.

Sample End-User Applications Add, move, or change voice lines in minutes instead of the traditional days or months End users determine how and when to be contacted, freeing up the admin time Connect to same phone system as HQ Enjoy all the benefits of the “office” in all remote offices Forward voicemails back to corporate Provide customers one number to reach you anywhere Assign VIP treatment for hot prospects so calls aren’t missed Track calling activity with one click Administrative Telecommuter and SOHO Sales Mobile Employees IT Click-to-call from anywhere on Internet-enabled cell phone Operate in the field like you’re in the office Notification of voicemail messages saves you time and expense Implement efficient communications system with minimal time, effort, cost More time to focus on systems and issues © 2004 by Level 3 Communications, Inc. All rights reserved.

Bay Area based clothing retailer Large construction company Sample Customers Equipment supplier for utility companies Need: Cut operational expense associated with mulitple sites, systems, personnel Profile: 11 sites across nine states Benefit: Saved more than $60k year one (capital and operational) Eliminated need for receptionist at each site Needed centralized telecom management Bay Area based clothing retailer Need: Converge phone systems across all stores, quick updates, centralized management Profile: 12 stores across four LATAs Benefit: Provides immediate updates on promotions and sales over converged voicemail. Also, 4-digit dialing between locations reduces cost of intrastate LD, creates a single-site environment for easy inventory checking between store. Large construction company Need: Phone service at job sites for six- to 12-month periods Profile: Several construction sites anywhere in the U.S. Benefit: Allows construction management to keep their phone system/number wherever they go (no activation costs, only a broadband connection needed) © 2004 by Level 3 Communications, Inc. All rights reserved.

© 2004 by Level 3 Communications, Inc. All rights reserved. Are You a Candidate? Is the phone a critical part of your business? Is your business highly collaborative? Do you use conferencing today? Do you want to eliminate the costs and management associated with having branch offices? Do you have a mobile sales force? Is your business focused on customer service? Do you anticipate rapid or uncertain growth? Are you planning an office move soon? Are you looking for increases in business productivity? Do you want control and management over moves, adds, and changes? Do you want to eliminate costly upgrades or expansion? Do you want immediate access to new features? © 2004 by Level 3 Communications, Inc. All rights reserved.

© 2004 by Level 3 Communications, Inc. All rights reserved. Next Steps Schedule a time for a consultant to visit your site Demonstration LAN Assessment ROI comparison Detailed custom design of features Complete coordinated installation of service On-site hands-on training of your employees © 2004 by Level 3 Communications, Inc. All rights reserved.

© 2004 by Level 3 Communications, Inc. All rights reserved. As We End Our Session Increases your productivity Cuts monthly telecom costs Scales with your needs Simple to control, configure, and customize Allows you to focus on your business instead of your communications systems © 2004 by Level 3 Communications, Inc. All rights reserved.