Enterprise 2.0 Portals Using portals as web browsers Ensuring continued interest by internal users Creative design techniques and navigating content Consistent delivery of material Dynamic tags, emergent and imposed impressions on delivery Darren Harris, Managing Director Intoweb Business - Develop Effective Intranets

What is a Portal? There are two kinds of online portals: Enterprise portal: a framework to provide a single point of access to a variety of information and tools, also called an Intranet or Extranet. Web Portal: a site that functions as a point of access to information on the Internet

Surface Computing

Enterprise Portal Features Usual features: Single point of entry and sign on Integration of multiple systems Personalization and different access rights Centralization of information System Manageability Audit trails and accountability

Enterprise Portal Content Usual content: Content Management System Human Resource Systems Document Management System Collaboration Software Customer Relationship Management Business Intelligence

Content Management System WYSIWYG multimedia rich page authoring Content versioning with roll-back Content review and approval Templating Analytics Replication facilities Content ownership and security Audit trails

Human Resource Systems Employee details management Online leave management Appraisal management Skill development management Recruitment management Resource management

Document Management System Access to company wide documentation Version control Access control Review and authorisation Categorisation Search facilities

Collaboration Software Intranet Portals are more often being used as tools for collaboration. Sharing of ideas, issues, experiences, business activities, problems, and the like is very powerful. Since a company is often more effective with a successful flow of information, an Intranet Portal may be the only way to go.

Collaboration Software Online chat Discussion Forums Document collaboration Voting booths Calendaring Knowledge Management News Suggestion box

Customer Relationship Management System to organise and track customers and prospective customers. Stores customer information, and the businesses interactions with the customer. Used to target marketing and implement a quality client service.

Business Intelligence Business Intelligence is the process whereby a business analyses its activities in order to improve its processes. Systems include: Data mining Research Budgeting Forecasting Performance management Benchmarking Analytics Reporting

What is a User Interface? Wikipedia states: The user interface (also known as Human Computer Interface or Man-Machine Interface (MMI)) is the aggregate of means by which people—the users— interact with the system—a particular machine, device, computer program or other complex tool. The user interface provides means of: * Input, allowing the users to manipulate a system * Output, allowing the system to indicate the effects of the users' manipulation.

Design Considerations Intuitive Layout Simple navigation Clean layout, no clutter Search facilities Prominent news, focus areas Items of interest Pastel colours Little to no images

Continued Interest Intranet home page updates daily Public interest information Calendars of events Updated company news Essential services, such as online leave Collaboration tools Company information and Knowledge

Navigating Content Multi-level navigation Consistent navigation layout Drop down menus Implied content navigation, such as tabs Bead crumb trails

Material Delivery Define content model Define audience and requirements Effective use of Home Page Real-estate Regular updating Quality control with authentication model Consistent presentation Establish owners of various content areas

Dynamic tags Allowing the user to define their own layout System operators can define the layout for different groups of users Dynamic placement of material on the dashboard Dynamic interfaces to business systems

Questions ?