1. @ 2008 Copyright NIC I Do not distribute without permission E-Services for Transforming to the Next Generation Government “A Case Study of India” Suchitra Pyarelal (suchitra@nic.in) National Informatics Centre Department of Information Technology Ministry of Communications & Information Technology

2. @ 2008 Copyright NIC I Do not distribute without permission IntraGOV E-Services An Open Architecture Technology Framework For Government of Thailand A One-stop access to a wide range of E-Office programs and services.

3. @ 2008 Copyright NIC I Do not distribute without permission VISION Creating a Unifying Environment for the Intra Government Services Delivery -A G2E/G2G E-Governance Model-

4. @ 2008 Copyright NIC I Do not distribute without permission Agenda –IntraGOV Features –Functional Architecture –Key E-Services –Best Practices

5. @ 2008 Copyright NIC I Do not distribute without permission Features Content and Document Management System (CDMS) ‏ Collaboration and Messaging Services Work flow automation with Security Unified View of Data Single Standards based Directory Services (Open LDAP) ‏ Data Archival and E-records Management Unification of Information Infrastructure Knowledge Repository

6. @ 2008 Copyright NIC I Do not distribute without permission Standards Directory Services Knowledge Management Collaboration & Messaging Security & Access Control Scalability Language Support Localisation Information Services Search Scanning Personalisation Data Archival & Records Management Document Management System Cross- Enterprise Integration Workflow Automation

7. @ 2008 Copyright NIC I Do not distribute without permission

8. SINGLE DIRECTORY FOR THE GOVT. OF Thailand Informatio n technology Departme nt1 Departme nt 2 Department Various Departments E-Services Databases Applications Databases Applications

9. @ 2008 Copyright NIC I Do not distribute without permission Key Services Content Creation Metadata Entry Review Publish Versioning History Indexing Searching Sharing Security Access & Authorization Content (Any format) Document & Content Management

10. @ 2008 Copyright NIC I Do not distribute without permission Scanning Module Documents Preparation with proper meta data by any user Move for Review Final Publishing based on privileges View based on roles and access privilege Rule sets Workflow Automation for a less paper Govt.Business

11. @ 2008 Copyright NIC I Do not distribute without permission Workflow Automation Workflow Goals: –Automate the existing processes. –Scan or electronic content creation. –Flow to one or more departments. –Response due dates can be set –Alerts can be activated.

12. @ 2008 Copyright NIC I Do not distribute without permission Web Conferencing Private/Shared Calendar Discussion Forum Instant Messaging Chat Really Simple Syndication Feeds SMS WIKI Collaboration & Messaging Services

13. @ 2008 Copyright NIC I Do not distribute without permission Payment Dues (with Alerts) ‏ Tax Loan approvals Leave details Personal Profile Employee Corner Bulletin Boards Loans and Advances Employee Services

14. @ 2008 Copyright NIC I Do not distribute without permission Own personalised site Create and Upload documents Photo Gallery Restricted Views Document Work flow Calendar and Scheduler E-Mail Integration Personalisation

15. @ 2008 Copyright NIC I Do not distribute without permission Notices News Events Circulars Down loadable Forms Information Corner Information Services

16. @ 2008 Copyright NIC I Do not distribute without permission In Reality you can locate the right information from the Internet than from one,s own Department It’s so difficult to find the right information within my own department!

17. @ 2008 Copyright NIC I Do not distribute without permission Simple Search Keyword search Advanced Search Customised Search Linking Content with Search engine All Content entered into the content management system is immediately cataloged and searchable Search

18. @ 2008 Copyright NIC I Do not distribute without permission Create Tasks Assign Tasks Track Pendency Alerts based on due date Gantt Charts Project Task Monitoring

19. @ 2008 Copyright NIC I Do not distribute without permission Document System Expenditure System Dept. Specific applications Inventory System Library System --And many more Integrating Applications in Heterogeneous environments

20. @ 2008 Copyright NIC I Do not distribute without permission On line leave Management On line letter movement Shared Calendar and Scheduler E-Document In-built applications

21. @ 2008 Copyright NIC I Do not distribute without permission Authentication Authorisation (Role based Access Privileges) ‏ Security

22. @ 2008 Copyright NIC I Do not distribute without permission Security -Role-Based Access Document Management Users can have one or more roles, privileges are aggregated Roles allow/deny access to e-Services or Service features IntraThailand Content Managers Thailand Govt. Employee Reviewer of Content

23. @ 2008 Copyright NIC I Do not distribute without permission Best Practices –Implementation of Common Look and Feel Standards –Central Repository for Information Storage –Central Directory Server for user information

24. @ 2008 Copyright NIC I Do not distribute without permission Central Repository Central Repoistory Of Documents

25. @ 2008 Copyright NIC I Do not distribute without permission Central Repository –More precise search access to Government of Thailand information on the Web. –Centralised Guidelines to support managing and sharing information across departments.

26. @ 2008 Copyright NIC I Do not distribute without permission Central Directory Server LDAP Dept1 Dept2 Dept3

27. @ 2008 Copyright NIC I Do not distribute without permission Open LDAP User Access and Control Integrity One Authentic Information Source Central Directory of Users

28. @ 2008 Copyright NIC I Do not distribute without permission Intranet Framework Design Goals Open Architecture Low cost software components Software components be simple to install and maintain Technology Neutral -Software components must work on both Windows and Linux servers Software components be programatically extensible All portal management, content creation, and work flow control must be Web / browser based Non-programmers can deal with all Portal content creation and maintenance High Security Unicode Compliant

29. @ 2008 Copyright NIC I Do not distribute without permission IntraThailand Finance Commerce Defense Interior Justice Foreign Affairs Public Health Education University Affairs

30. @ 2008 Copyright NIC I Do not distribute without permission Demonstration of e-Services