Aastra Mobile Client January 2012 AMC Aastra Mobile Client January 2012 1

Agenda Mobility Multi-platforms – Multi-terminals FMC Features Telephony CTI Directrory, Presence, Chat LCR Management Architecture Documentation Training Services

A complete portfolio for us who live in a mobile world Aastra Mobile Client A complete portfolio for us who live in a mobile world Move freely between your devices Mobilize your workforces Save your costs using Aastra Mobile Clients AMC/AMC+ With MX-ONE solution the enterprise can provide to its employees an advanced and secured corporate communications environment, on any chosen device, whether in the office or on the move. Based on the profile of the user, the enterprise can tailor make a communications solutions, including the choice of devices and different feature packages. MX-ONE supports a wide range of mobility options: - On Site mobility for users who do not have a need for enterprise communication outside the company building. Some example of functions that support this need: WiFi / DECT phones BluStar soft phone Free seating Self Management (MX-ONE Manager Provisioning) - On and off site mobility for users who have a need for enterprise communication both at the office and outside the office Operator / service provider based Mobile Extension AMC and AMC+ (mobile PBX integration) - Mobility usability will ease the business communication on and off site by providing the user with tools like MX-ONE feature GUIs and voice controlled systems for business access simplicity Aastra Mobile Clients (AMC & AMC+) / Voice Mail (MX-ONE Messaging) / Voice Automatic attendant GUI with Enterprise services Access to PBX services (AMC, AMC+ and BluStar) Corporate directory search (AMC, AMC+, BluStar) Presence Federation (AMC+) Instant Messaging access (AMC+, InTouch) One voice mail box (AMC, AMC+ and InTouch) Back office application integration (Mobile CC-Agent) - Mobile cost control & cost reduction Mobile Least Cost Routing (AMC and AMC+) Travel SIM (AMC and AMC+) Dual mode (AMC+) VoIP over 3.5G & WiFi (AMC+) Aastra soft phone (BluStar client) - Mobile security for users that needs business secure communication on and off site VoIP TLS & SRTP (AMC+) Anytime, anywhre any device

Mobile solutions Migration of mobility solutions to IP networks IP DECT Alarming and location-based services Integration with call manager and network management FMC: Increased interest from operators and customers for mobile extensions Dual-mode Wi-Fi/cellular terminals Seamless networking on-site/off-site Mobile extension services for cellular smartphone users SIP DECT WiFi Dual- Mode WiFi/GSM Aastra continues to invest in DECT, as this is a reliable, technologically mature and price competitive solution for enterprise mobility which demands excellent speech quality, scalability and air interface capacity. IP DECT brings an interesting alternative for converged mobility coupling an IP trunking capability with Aastra’s proven DECT air interface solution. SIP DECT goes a step further and provides the customer with an Open Standards interoperable mobility solution. A further benefit for the customer is that unlike most of our competitors, Aastra’s mobility solutions are our own intellectual property thus eliminating dependencies on outside parties. WiFi is also part of the mobility strategy but Aastra does not provide WiFi infrastructure. Interoperability tests are done with the main infrastructure providers of the market (Trapeze, HP Procurve, Aruba, Meru….) Lastly, Fixed-Mobile Convergence is a another key component of Aastra’s Mobility Solutions. Our Aastra Mobile Client (AMC) and Aastra Mobile Client Controller (AMCC) provide customers with a rich Global Mobile phone mobility solution. The solution is flexible, based upon customer needs, and common to all Aastra Call Manager solutions. One number Aastra Strategy & Roadmap 4

True Mobility with Natural Interaction 20/04/2017 True Mobility with Natural Interaction Choose media based on your situation… Business Collaboration Mobility Voice Presence Video Core Services End Points Choose media based on situation: Hi-Q Audio HD Video Desktop and document sharing Instant Messaging Presence/activity management Video conferencing and collaboration Mobility solutions Business Process Integration IM Messaging

FMC : Fix Mobile Convergence Retrieve the enterprise services on the cell phone Solution independent from the mobile service provider (no agreement required) User friendly interface April 20, 2017 Roadshow Aastra

Overwiew - Aastra Mobile Client Defignition: Fixe-Mobil Convergence Integration of the cell phones in the corporate communication network. Access to the communication system features (Call Server) from the cell phone Very useful for all mobile employees (management team, sales teams, services)

Multi-plateforms Mobility, a key component of the Aastra offer Aastra products integration process Innovation Leveraging technological synergies Meeting specific market needs Aastra SIP call manager Common Fixed & Mobile End-user solutions Common Unified Applications Open IP Communications Unified Communications Fixed-Mobile Convergence Multi-plateform Available on Aastra 800 IntelliGate MX-ONE And in 2010 on MD-Evolution A5000 Aastra 800 : R9.0 Aastra IntelliGate : I7.9 MX-One : R4.0 MD Evolution : V10.2 Aastra 5000 : R5.1C/R5.2 Speakers Script: Across platforms already available on IntelliGate, OC100, Aastra 800 & MX-ONE (in FT right now with OC1000 & BP) Mobility, a key component of the Aastra offer 8

AMC – A5000 solution: summary One Number Several phones (fix, mobile, cellular) – one number One Voicemail box The one of the Entreprise MWI on the mobile Access A5000 features from your cell phones Call through and Call back Simple/complex calls Call by name (A5000 LDAP Directory access) Associated phones (your phones ring simultaneously) Callback/Least Cost Routing Telecom bill decrease LDAP Directory access Call by name, Caller name display TWP supervision (CTI) Mobility

Telephony Services on AMC Out of a communication Voice msging (Listen, configure, MWI ) Forwarding any type Do not Disturb Retrieve (after call parked by a fixed phone) Call Dial DID # Dial local # from call log (outgoing calls, missed calls) From embedded directory (personal) From the A5000 LDAP directory (corporate) Browse directory, Search, Call Last name – first name, or First name – last name Call receipt CLID (DID or local number), CNID (name display, resolved from the embedded directory or from A5000 LDAP directory) Associated phones During a call MoH Inquiry call Borker call / Transfer 3 parties conference DO NOT DISTURB DO NOT DISTURB

Multi-terminals Symbian S60 (Nokia, etc.) S60 v3, S60v5, ^3 Excepté SonyEricsson Satio and Vivas Blackberry (RIM) 5.0, 6.0, 7.0 iPhone (Apple) iOS4, iOS5 Android (HTC, etc.) 2.1 to 2.3 Excepté Motorola Defy, Samsung Nexus S, Samsung Galaxy SII, Huawei U8100, Sony-Ericsson X10 Windows Mobile 7 (HTC, etc.) roadmap

Convergence Fixe Mobile Intégration des mobiles dans le réseau de communication de l’entreprise Les mobiles avec AMC accèdent aux fonctions du Call Server Aastra David répond sur son mobile, et transfert l’appel vers… 4 Sonnerie simultanée sur le poste fixe et sur le GSM (postes associés) 3 5 …Kim, au bureau GSM Réseau GSM RTC/RNIS 2 Appel entrant Nicole appelle David en composant son numéro interne 4310 1 Call Server Aastra

CTI CTI Supervision in VTI-XML Command Control CTI Supervision in VTI-XML TWP i2052 soft-phone i2070 PO When call is perfromed from the CTI application the cell phone rings, the user has to answer on the cell phone (no automatique hands-free mode) No CSTA or TAPI supervision on associated phones Telephony presence Free Ringing Busy DnD

AMC –Microsoft & IBM directory and presence AMC Controller FMC + Directory access Presence Chat (Instant Messaging) Fixed phone My Activity My Presence Connected Mobile IM Softphone Call Manager Directory search Presence & chat LDAP, XMPP, SIP Simple IBM Corporate directory search Key message; AMC user will be able to see the same presences on their collages as if they were using their PC with the Aastra Softphone. AMC users can send Instant Messages between Mobiles and Softphones. The AMC Controller is using open standard signaling methods in order to federate Mobile presence, Instant Messaging (XMPP, SIP Simple, DTMF) between mobile users (AMC) and Aastra UC system and IBM, Microsoft, Google, Yahoo. AMC 2.0 Calendars synchronisation 14

Dual mode : Wi-Fi / GSM On dual-mode cell phone If Wi-Fi network is accessible (typically inside the entreprise sites) Manual or Automatic handover Wi-Fi in priority (cheaper) Automatic handover: easier for users Hand-over in both ways Configuration may be tuned depending on the Wi-Fi environment Same feature in GSM or Wi-Fi mode Other use case: use of AMC in Wi-Fi mode only Wi-Fi GSM LAN

How it works? Wi-Fi mode GSM mode Internal call External call Architecture Internal call receipt Internal call sending Incoming external call Outgoing external call

Wi-Fi internal call Number and name transported in the signaling

Wi-Fi external call Number and name transported in the signaling

Aastra 5000 – AMC solution AMC Gateway Aastra Mobile Client 2.0 AMC Controller 2.0 AMC Gateway Dual mode (Cellular / Wi-Fi) Data services (LDAP) https Internet GSM 5720 3167 SIP trunk SIP user PSTN/ISDN LDAP 3167 # 5720 # Aastra 5000 R5.1C or R5.2

Intternal call receipt on the cell phone Number and name transported on the data link

Internal call sending from the cell phone Local number and name resolved by the AMC Controller

Incoming external call Number and name transported on the data link

Outgoing external call Local number and name resolved by the AMC Controller and translated in DID or IID # by the A5000 (A5000 configuration)

Cell phone to Cell phone 2 simultaneous SIP trunk calls SIP tie line interface SIP extension interface

AMC Configurable Calling Methods – costs reduction Call Through (DTMF) User calls as normal AMC Calls PBX & sends the phone number with DTMF (0,5 sec per digits) AMC Mobile 1 2 PBX Voice https Call Back AMC Mobile 1 User calls as normal AMC sends the phone number with data https. 3 PBX Voice 2 PBX calls AMC & calling party. AMC answers the call in the background. Direct cellular (used for personal calls or Traveling SIM) Speakers Script: The AMC MLCR table can configure AMC to make call in the following ways depending on roaming or not roaming, Country and dialed number All calling AMC Methods does not require and different call method of the user. (The AMC user call as normal) Call Though: When a user makes a mobile call. AMC forces the mobile call in to the PBX and send the dialed number via DTMF to the PBX. Usually used when you do not have any Mobile Extension services (MEX) from the operator. But what to have a Mobile Integration and one number. Https Call back: When the users makes a mobile call. AMC sends the calling number to the PBX via https. The PBX call the AMC users up and calls the B party up call set completed. Direct Cellular: AMC is only working a a GUI for the mid & out of call service if you have a operator Mobile Extension subscription. Direct call is also used with traveling SIM for local calls. AMC Mobile 1 Voice

----- ---------- ---------- ---------- ---------- ---------- ----- Call back Johan Ext nr. 67 222 Hej Claes Sweden 3 Claes Ext nr. 67 111 One-number +46 8 568 67 111 ----- ----- ----- ---------- ---------- ---------- ---------- ---------- ----- A5000 Mobile call scenario without AMC - Claes dials B-number (+46 8 568 67 222) - Call is established 0,5 EUR Mobile LCR HTTPS call-back scenario 1 - Claes dials B-number (67 222) - AMC sends a https request with B- number over HTTPS to PBX 2 - PBX dials A-number (Call back) 3 - PBX dials B-number - Call is established 0,22 EUR Germany 2 40-60% Saving by using HTTPS call back Hej Johan MLCR Table Roaming Country Dialed Nr. Travel SIM Key message; Solution view of the GPRS/https call back setup Speakers script; The AMC will automatically in the background signal via GPRS/https to the home MX-ONE that will handle the call setup to the B party and the AMC user. This will be done with out that AMC user notice. The AMC automatically gets the Mobile LCR tables from the Mobile LCR server hosted by Aastra. The Mobile LCR rules are the following: Roaming or not roaming, County, Dial number & Travel SIM usage 1 HTTPS © 2009 Aastra Technologies Ltd. 26

Travel SIM Germany Sweden Up to 90% Saving by using Travling SIM Johan Ext nr. 67 222 Hej Claes Sweden 2 Claes Ext nr. 67 111 One-number +46 8 568 67 111 ----- ----- ----- ---------- ---------- ---------- ---------- ---------- ----- A5000 Mobile call scenario without AMC - Claes dials B-number (+46 8 568 67 222) - Call is established 0,5 EUR WAN 3 Mobile LCR Travel SIM scenario 1 - Mobile starts up and sends SIM card change informations to PBX 2 - Traveling user receives a call from (67 222) 3 - PBX LCR routes the call over the company WAN 4 - Call brakes out locally - Call is established 0,08 EUR ----- ----- ----- ---------- ---------- ---------- ---------- ---------- ----- A5000 Germany Up to 90% Saving by using Travling SIM Hej Johan MLCR Table Roaming Country Dialed Nr. Travel SIM 4 Local SIM Key message; Solution view of the GPRS/https call back setup Speakers script; The AMC will automatically in the background signal via GPRS/https to the home MX-ONE that will handle the call setup to the B party and the AMC user. This will be done with out that AMC user notice. The AMC automatically gets the Mobile LCR tables from the Mobile LCR server hosted by Aastra. The Mobile LCR rules are the following: Roaming or not roaming, County, Dial number & Travel SIM usage 1 SIM card change info over HTTPS © 2009 Aastra Technologies Ltd. 27

Force on net Call to corporate cell phone: With AMC, we dial the local (internal) number of the user If a user however dial a DID fix (unique) or DID mobile number by default the call goes through the PSTN network Force on NET configuration => translates DID in local # => AMCC Table 512 segments on AXSeries 512 segments on A5000 Server (8000 since R5.2)

DTMF out of a communication Used for features out of a communication Forwarding, Etc. On the Data link, otherwise a specific GSM call is performed (0 sec.)

DTMF during a communication For telephony feeaures accessed during a communication MoH, inquiry call, transfer, conference, etc. On the Data link, otherwise on the voice path (RFC2833)

Aastra Mobile Client (AMC) – V2.0 Licenses 1 mobile user licence, includes AMC client + Directory access licenses, on cell phone Generic IP license for the A5000 (the cell phone is seen as a third party SIP phone, by the A5000) Optional licenses per cell phone: Dual-mode, LCR, SIM Travel A5000 SIP trunk licenses 1 per simultaneous communication of the cell phones 4 SIP trunk licenses for free when the controller is ordered through eQuation SIP Trunk licenses (1 per simult. com) Generic IP licenses (1 per cell phone) GSM PSTN ISDN SIP trunk SIP user 20 avril 2017 Roadshow Aastra

Data link Mandatory for Useful for Type of Data link Type of protocols Call by name from LDAP Directory Presence / Chat iPhone MWI Remote installation or update (OTA - Over The Air) Useful for DTMF (otherwise, specific com – 0 sec. - for out of com features) CallBack (otherwise, specific com – 0 sec. – to the CallBack service of the AMCC) Type of Data link Wi-Fi 3G or GPRS Type of protocols Https Very low volumes (a few bytes) 20 avril 2017 Roadshow Aastra

AMC Controller (AMCC) AMC Controller AMC Controller : packaging Mandatory for A5000 R5.1C/R5.2 AMC Controller : packaging Soft Only AMCC + OS Linux image to be installed on VMWare ESXi 4.0 or ESX 4.0 + 4 SIP trunk A5000 licenses for free, if ordered via eQuation Installed on a Dell R210 or R310 or R410 server With VMWare ESXi 4.0 + 4 SIP trunk A5000 licenses for free, if ordered via eQuation

Dimensioning Number of mobiles eQuation 500 per AXSeries gateway 4000 per A5000 server 1000-2000 per AMC Controller on standard server eQuation

Architecture - Resiliency AMCC High availability (duplication) Two AMCC servers on the same LAN Fault detection and automatic handover Communications are cut during the handover Not automatic back handover to initial situation A5000 Server/AXD duplication transparent for AMCC (Communications are cut during the handover) AMCC 2.0 not compatible with Dual Homing

Architecture – A5000 Multi-site 1 AMCC Connected to several A5000 sites Each site where one or more AMC user is declared The AMCC provisioning includes the identification of the A5000 site where each AMC user is declared. A priori, to add more servers for performances reasons

Aastra Mobile Client (AMC) – V2.0 Deployment Client Software AVI Store BB Store Android Store iPhone Store OTA (over the air) deployment (data access) AMC license Terminal configuration AMC Controller (AMCC) AMCC software includes linux OS Over VMWAre ESXi (free) Soft only, or installed by Aastra on Dell Server April 20, 2017

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