Hong Kong Chapter IFMA The Changing World of the Facilities Manager Adrian Brooks 19 th March 2007

Acuity research project 2006 Interviews and Questionnaires across 50 Organisations  Identify key issues/problems faced by the FM  Identify performance metrics used by/important to FM’s  Analysis/interpretation of results  Alignment of findings with future trends  Develop a solution to these issues/ findings

Key Issues - Results RankTop 10Top 3 Internal pressures – reactive approach 176%56% Insufficient time to do job268%40% Budget constraints360%32% Internal lack of appreciation476%20% Service supplier concerns560%<12% Inappropriate use of time644%16% Question best value approach752%<12%

Key Issues in order of priority 1)Time & quality issues 2)Budget constraints 3)Internal customer & management issues 4)Service supplier issues 5)FM Intelligence/knowledge of best practice

Key Performance Indicators RankImportant% Rank Health & Safety 196%13.4% Actual costs within budget cost 283%10.1% No loss of business (BS) 388%9.4% Provision of safe environment 496%8.9% Statutory compliance 592%7.8% People/customer satisfaction 685%7.4% Effective budgetary control 792%7.1%

Key Performance Indicators Grouped together under the following categories:  Financial35%  Health & Safety50%  Operation 11%  Environmental 4%

High-level summary of findings  6 out of top 7 KPIs based on H&S & budgets!  Is there too much emphasis on H&S (50%) at the expense of other areas?  Do we need to spend more time on quality, efficiency & innovation issues (11%)?  Environmental issues are considered negligible (4%)?

Interpretation and how they affect the FM  Trend for reduced budgets will continue  Greater interaction and understanding of customers needs  Greater awareness and management of property risks  Emphasis on improving building performance including records  Consideration of issues to improve productivity  Reduce size of properties/estate – proactive management

FM’s need to adapt by:  Being more proactive in understanding core-business objectives and developing effective strategies and processes which meet these objectives  Becoming innovative through demonstrable best practice and best value approaches  In addition there will soon be far greater emphasis on environmental (including energy management) issues which will significantly impact upon the FM and increase the workload

Site based or mobile facilities solutions 24x7 centralised help desk and admin control An integrated approach to Health & Safety management Professional supplier procurement and management Establishment of rigorous financial control systems Prudent asset management programmes Our Approach Acuity’s Approach

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Hong Kong Chapter IFMA The Changing World of the Facilities Manager Adrian Brooks 19 th March 2007